I want credits for the "Did Not Win" without having to hunt for the hidden form where I must submit Auction Sniper's failed snipes due to this issue.
Please make this automatic and in the meantime, credit my account for the snipes that failed due to your technical problems.
These credits should be automatic, it's the very least you could do.
I wonder if 'disgusted' will change their user name once they have something good to say? Somehow I doubt either thing will happen.
room4b... - AS bids like it was you so it would be like you bidding twice at the same time - no problem. However, if you win, AS will (quite rightly) charge for the snipe whether it was you or AS-you that won.
AS Support - you seem to be handling the PR of this Captcha problem in a sketchy way - how about a formal statement on the Facebook page so that your customers know exactly what is happening?
R2
room4b... - AS bids like it was you so it would be like you bidding twice at the same time - no problem. However, if you win, AS will (quite rightly) charge for the snipe whether it was you or AS-you that won.
AS Support - you seem to be handling the PR of this Captcha problem in a sketchy way - how about a formal statement on the Facebook page so that your customers know exactly what is happening?
R2
Hello region2,
Thanks for the suggestion. I have passed this suggestion along to our product management team for their consideration.
- Craig
Thanks for the suggestion. I have passed this suggestion along to our product management team for their consideration.
- Craig
quote:I wonder if 'disgusted' will change their user name once they have something good to say? Somehow I doubt either thing will happen.
I've been using AS for a few years and have never needed to say anything. I've paid and they've done most of the snipes I scheduled.
But now they've let me down with the technology, the customer service and the communication, and so the name fits how I'm feeling now.
My hope is that they will make it right and that I won't need to post anything again.
I see my posts of 09-29-30 were deleted by the forum moderator. 3 Posts. What I did point out in those posts was the new trend in ebay global to implement profiling and how this affects your log in and bids. Profiling includes your IP, your IP provider, web browser brand and operating system of your computer. If there is a miss match from the profile they have compiled on you from previous log ins and bids, they may impose a captcha for either or both of your log in and your placing of a bid. I have been documenting this via both two desk tops and one lap top and from both various inside the USA as will as foreign IP addresses. It happens to me. Further there is on the web, websites for service/companies that describe how this new approached is being designed and applied to not only ebay but other on line auction sites, specifically to block bid sniping by contract businesses. So as I posted earlier and those posts were moderator deleted, it looks like the end for all bid sniping services. I am placing a new snipe on ebay, will see if it goes through or not and am also setting a snipe on my desk top computer by software, and am setting the AS snipe a few seconds BEFORE the personal computer program. So if AS fails to snipe and is held back, the desk top, being timed later, will try to bid. If both AS and my desk top fail to place, then there is some additional factors involved.
quote:Originally posted by ebaey-empire:
I see my posts of 09-29-30 were deleted by the forum moderator. 3 Posts. What I did point out in those posts was the new trend in ebay global to implement profiling and how this affects your log in and bids. Profiling includes your IP, your IP provider, web browser brand and operating system of your computer. If there is a miss match from the profile they have compiled on you from previous log ins and bids, they may impose a captcha for either or both of your log in and your placing of a bid. I have been documenting this via both two desk tops and one lap top and from both various inside the USA as will as foreign IP addresses. It happens to me. Further there is on the web, websites for service/companies that describe how this new approached is being designed and applied to not only ebay but other on line auction sites, specifically to block bid sniping by contract businesses. So as I posted earlier and those posts were moderator deleted, it looks like the end for all bid sniping services. I am placing a new snipe on ebay, will see if it goes through or not and am also setting a snipe on my desk top computer by software, and am setting the AS snipe a few seconds BEFORE the personal computer program. So if AS fails to snipe and is held back, the desk top, being timed later, will try to bid. If both AS and my desk top fail to place, then there is some additional factors involved.
Yes it seems that ebay is increasingly using captcha for the reasons you state. It's probably why AS isn't saying anything about it. If the whole service is hit and miss it's hardly going to attract users. Better to say nothing and hope the people that are affected don't say much. Throw them a free snipe and there you go seems to be the attitude.
I had another two failed bids yesterday, although those don't seem to be captcha related. I submitted a support question but that last time I did that no one bothered to respond.
I find AS to be quite useless in that regard.
Once I eventually run down my credit on this site I'll likely cancel the service. I may try other services first. Maybe they aren't having the same level of bid failures????
Eddie
I THINK the profiling is also looking at the ebay user log in page IP. If you log into ebay at the www.ebay.com address or some other point, also the time frame of the log in. Bid snipes are very fast log in and place (i think) but a human takes longer to log in, go to an item and place a bid. So point of log in and time frame to place a bid might also be part of the profile for bidding. I know when I was in Asia I tried to log into ebay and place a bid and it was near impossible. It kept saying it needed to confirm I was the real owner of the ebay identity. It wanted me to do some kind of confirmation I was me. So that meant ebay was looking at my IP and thus my location also my IP service provider. It was not my normal profile nor area of registration, ie California vs in my case the Philippines. Even thought I was using the same laptop computer in each case. The concept that bid snipers are EVIL and cheaters of profit to ebay and the seller ?? Bull feathers. It's an auction. It sells for what it is bid at. Nothing but a mind control game, like gamblers setting around a table. Smart bidders figure their price and set a snipe. Stupid bidders set around a computer and get caught up in a feeding frenzy and a childish attitude of who is going to get in line first to the drinking fountain during recess. Childish bidding makes for higher bids and more profit to ebay, and bulk sellers.
AS was great in the past, but must learn to adapt or like all other bid sniper services, they will die off. That I hope wont happen.
AS was great in the past, but must learn to adapt or like all other bid sniper services, they will die off. That I hope wont happen.
We're now in October and I lost 2 items on eBay today because of the catchpa problem. Given it's been 2 months since this was first reported and I can no longer rely on AS to place my bids, this service is no longer of any use to me - in fact, it's a liability.
Well so much for my little test of logging in and bidding via two different sniper services, off my desk and the original purchase.
Looks like it is a mix bag. I bid on an item, 20.00 in the first two days of the auction. I won the bid off the first on line bid. AS failed to place a bid and said I did not win the item. If AS was able to log into ebay it would have seen that I was always high bidder and did win, even though AS notified me I had lost the bid. I did get a successful bid placement via another but higher cost service. But that was only the single test. Will continue to run multiple bidding services against each other and see what is going on.
Looks like it is a mix bag. I bid on an item, 20.00 in the first two days of the auction. I won the bid off the first on line bid. AS failed to place a bid and said I did not win the item. If AS was able to log into ebay it would have seen that I was always high bidder and did win, even though AS notified me I had lost the bid. I did get a successful bid placement via another but higher cost service. But that was only the single test. Will continue to run multiple bidding services against each other and see what is going on.
quote:Originally posted by ebaey-empire:
I see my posts of 09-29-30 were deleted by the forum moderator. 3 Posts. What I did point out in those posts was the new trend in ebay global to implement profiling and how this affects your log in and bids...
This is certainly shameful of AS. I got hit by this Captcha anomaly for the first time today. Yet, I come here to investigate only to find out it's been going on since AUGUST?! Yet, I've never gotten an email with any heads-up about such. And to read ebaey-empire's message above certainly makes me wonder what's up with AS nowadays?? As a business, you're either up-front and honest with folks or you're not. From what I'd read this evening here (this entire thread) it seems there may be an effort underway to ignore the issues and hope folks will keep using AS.
wow - absolutely sickened by this - told a friend I would snipe a few things for them on ebay - rare hard to find things that don't come up to often - snipe failed and come to find out its a known issues SINCE AUGUST?!?!?! What the hell?
Despicable is the word that comes to mind - bordering on criminal business neglect - selling a service THAT NO LONGER WORKS. I do believe the Better Business Bureau needs to be notified of their business practices. I am so done with AS - and I will discourage others from using it as well as the risk of getting burned is far too great. I will warn AS user since their own customer service refuses to do so.
Despicable is the word that comes to mind - bordering on criminal business neglect - selling a service THAT NO LONGER WORKS. I do believe the Better Business Bureau needs to be notified of their business practices. I am so done with AS - and I will discourage others from using it as well as the risk of getting burned is far too great. I will warn AS user since their own customer service refuses to do so.
My snipes seem to be going through. Only using it sparingly but I do make sure to log out of every ebay site before the snipes are placed.
I'm not sure if that is making a difference though. I don;t really want to try it while logged in just in case.
I hope As and the other sniping services can work out away around the captcha issue eventually.
Eddie
I'm not sure if that is making a difference though. I don;t really want to try it while logged in just in case.
I hope As and the other sniping services can work out away around the captcha issue eventually.
Eddie
Hello All,
Our engineers are continuing to make adjustments on our end to minimize the issue with captcha's occurring in such a way as they have been at intervals in the recent past. I have no ETA for when these may be complete, but will update this thread should more information regarding this difficulty become available.
Also, while it is not entirely clear if these are the posts that have been referred to as having been removed, as I am not aware of any recent posting activity being deleted, but there are three posts to another thread made on 09-29-30. Perhaps these posts are the ones that eBaey-empire refers to? Please see the thread "help lost two to a lower bid": http://community.auctionsniper...667088276#6667088276
As this other thread has a similar theme, it seems possible that these posts may be the ones referred to.
- Craig
Our engineers are continuing to make adjustments on our end to minimize the issue with captcha's occurring in such a way as they have been at intervals in the recent past. I have no ETA for when these may be complete, but will update this thread should more information regarding this difficulty become available.
Also, while it is not entirely clear if these are the posts that have been referred to as having been removed, as I am not aware of any recent posting activity being deleted, but there are three posts to another thread made on 09-29-30. Perhaps these posts are the ones that eBaey-empire refers to? Please see the thread "help lost two to a lower bid": http://community.auctionsniper...667088276#6667088276
As this other thread has a similar theme, it seems possible that these posts may be the ones referred to.
- Craig
Thanxx for the update Craig A, if you have the capability why not MERGE the thread you referenced with this one? That way, all the information would be within one thread that's being discussed.
And I can understand AS's frustration with the changes eBay seems to be making, however I'm still a bit shocked this has been going on since August and I've never an email regarding it. However, I have received two emails promoting your 11 Main service.
And I can understand AS's frustration with the changes eBay seems to be making, however I'm still a bit shocked this has been going on since August and I've never an email regarding it. However, I have received two emails promoting your 11 Main service.
I had the "captcha-issue" today resulting in losing an auction. This is the first time this happened to me so that made me wonder why this happened today and not before seeing this issue have been around for a while.
Well today I logged in to EBay from work, something I never had done before, so my guess is that Ebay sees 2 different IPs in a short time span and this captcha thing kicks in when a bid is laid...
But then I also realised that Auctionsniper uses a different IP when they are placing my bid so it doesn't make any sense either that it worked before today, if Ebay are reacting to different IPs I mean( or maybe 3 different IPs are setting of alarms etc etc)...
Im going to try to put in some more snipes without logging in to Ebay from another computer than my stationary at home and see how it goes.
As someone else said in the thread, Ebay are shooting themeself in their foot with this BS, I have no time to put in manual bids and sit and guard auctions. So if this fail I will most certainly stop using Ebay all together
Edit: I just realised that I actually had placed a low manual bid on this auction also, something I rarely do. so thats another factor that also adds up I guess
Recap:
- I logged in to Ebay on 2 different computers(different locations) in a short time span(less than 12 hours), excluding the bid that Auctionsniper puts in which makes it 3 locations
- I had manually put in a bid on the auction beforehand (2-3 days ago).
I guess its hard to know what exactly triggers this and I bet Ebay will never let that information out. But if its that simple to avoid putting in manual bids and logging in from different IPs I can live with it.
Edit #2: Did some quick googling and found this which kinda confirms my suspicions: http://esniper.sourceforge.net/captcha.html
Edit #3: I also realised that my Ebay password is kinda weak so maybe that is a triggering point in combination with some of the above factors also...
Well today I logged in to EBay from work, something I never had done before, so my guess is that Ebay sees 2 different IPs in a short time span and this captcha thing kicks in when a bid is laid...
But then I also realised that Auctionsniper uses a different IP when they are placing my bid so it doesn't make any sense either that it worked before today, if Ebay are reacting to different IPs I mean( or maybe 3 different IPs are setting of alarms etc etc)...
Im going to try to put in some more snipes without logging in to Ebay from another computer than my stationary at home and see how it goes.
As someone else said in the thread, Ebay are shooting themeself in their foot with this BS, I have no time to put in manual bids and sit and guard auctions. So if this fail I will most certainly stop using Ebay all together
Edit: I just realised that I actually had placed a low manual bid on this auction also, something I rarely do. so thats another factor that also adds up I guess
Recap:
- I logged in to Ebay on 2 different computers(different locations) in a short time span(less than 12 hours), excluding the bid that Auctionsniper puts in which makes it 3 locations
- I had manually put in a bid on the auction beforehand (2-3 days ago).
I guess its hard to know what exactly triggers this and I bet Ebay will never let that information out. But if its that simple to avoid putting in manual bids and logging in from different IPs I can live with it.
Edit #2: Did some quick googling and found this which kinda confirms my suspicions: http://esniper.sourceforge.net/captcha.html
Edit #3: I also realised that my Ebay password is kinda weak so maybe that is a triggering point in combination with some of the above factors also...
For info, I encountered the captcha issue today. The snipe I placed did not take effect. The Auction Sniper email gave the link to the ebay Reason for not winning Page and on clicking on the link, ebay asked for the captcha which, regardless of how many times I entered the correct captcha, kept asking for another captcha. I am placing another snipe tonight - what are my chances of this going awry as well?
Hello mrmikie -
Please be aware that our engineers consistently make adjustments on our end to reduce the chances of captcha's being encountered. As for the Confirmation pages for snipe records, please note that these are records, snap-shots if you will, of the last communication between eBay and Auction Sniper at the time of placement for your snipe. As such, they are not viable eBay pages since eBay made that request when we attempted to place your bid, so you would not be able to use them as anything other than a record.
As we are unrelated to eBay, we have no means to tell ahead of time if eBay will make such a request at log in and Auction Sniper is unable to work around such a request when it is made.
- Craig
Please be aware that our engineers consistently make adjustments on our end to reduce the chances of captcha's being encountered. As for the Confirmation pages for snipe records, please note that these are records, snap-shots if you will, of the last communication between eBay and Auction Sniper at the time of placement for your snipe. As such, they are not viable eBay pages since eBay made that request when we attempted to place your bid, so you would not be able to use them as anything other than a record.
As we are unrelated to eBay, we have no means to tell ahead of time if eBay will make such a request at log in and Auction Sniper is unable to work around such a request when it is made.
- Craig
I've not had a captcha problem in awhile now. But am much more diligent about logging out of ebay when I'm not actually on the site.
Not sure if that is really helping or just a coincidence though!
Not sure if that is really helping or just a coincidence though!
On two different days, a week apart, I talked to eBay customer service people, and complained about losing auctions because of their capcha. Both people said eBay is using them to stop Snipers, and that if enough Buyers and Sellers contact eBay to complain, they may stop using capcha to stop snipes. I don't know how well informed they were, or if this would work.
I have written every seller, every time I've had an AS bid that didn't go through to let them know I lost their item due to my snipe being stopped by eBay capcha, and how much more than the winning bid my snipe bid was. They were all were very unhappy about it, some were furious.
I have written every seller, every time I've had an AS bid that didn't go through to let them know I lost their item due to my snipe being stopped by eBay capcha, and how much more than the winning bid my snipe bid was. They were all were very unhappy about it, some were furious.
Have lost 7 auctions in 48 hours due to this issue. So frustrated. Do we have any idea if a fix is coming?
quote:Originally posted by cek1967:
Have lost 7 auctions in 48 hours due to this issue. So frustrated. Do we have any idea if a fix is coming?
My guess is NO. I've stopped using AuctionSniper for ANYthing important.
In my mind, as Dust Devil said…
quote:Originally posted by Dust Devil:
On two different days, a week apart, I talked to eBay customer service people, and complained about losing auctions because of their capcha. Both people said eBay is using them to stop Snipers, and that if enough Buyers and Sellers contact eBay to complain, they may stop using capcha to stop snipes. I don't know how well informed they were, or if this would work.
I have written every seller, every time I've had an AS bid that didn't go through to let them know I lost their item due to my snipe being stopped by eBay capcha, and how much more than the winning bid my snipe bid was. They were all were very unhappy about it, some were furious.
...seems like the best available avenue for a long-term solution. After all, $$$ talks!
AN update from my end...I haven't had any issues since I initially encountered this problem and posted on here.
I haven't used Auction Sniper as much (as my ebay buying has decreased overall recently) but when I have there have been no issues. I do log out of ebay as a precaution though.
I would suggest to others having the captcha problem to make sure you are logged out of all your ebay accounts before the snipe is placed. The only one I don't log out of is my cell phone app one.
Eddie
I haven't used Auction Sniper as much (as my ebay buying has decreased overall recently) but when I have there have been no issues. I do log out of ebay as a precaution though.
I would suggest to others having the captcha problem to make sure you are logged out of all your ebay accounts before the snipe is placed. The only one I don't log out of is my cell phone app one.
Eddie
Don't quite understand why eBay is doing this - it actually means a lot of items are going more cheaply than they'd otherwise sell for so it's screwing the sellers AND eBay. Mind you, with the GSP and floods of Chinese stuff, I'm not using eBay much any more.