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Re: E-Bay item #5906153782.
Lately, AS has INCREASED my lead times excessively. This snipe was put in 27 seconds before auction ended, & this was after I changed the leadtime to 4 seconds. It has occurred on several other auctions, also, but the lead times were not anywhere near as big sa this one. What is going on?
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Unfortunately, I totally disagree with you. I would prefer to adjust the time myself & lose an item, than to have As put a bid in for me almost 30 second early. I can do that myself with a dialup connection. I lost this one because AS adjusted the time themselves, & I was out bid by the 2nd bidder. Please, if we are given the option to adjust our time, let us do it w/o AS "readjusting" it. I am not a happy camper right now!!
quote:
I would prefer to adjust the time myself & lose an item
So what you're saying is you'd rather lose without a bid being placed, than with your bid being placed? That makes no sense.

In our case you still win as long as your bid is the higest. In your case you lose frqeuently because your bid didn't make it to eBay in time.

We're not going to add a feature that decreases your chances of winning. We adjust for a reason. The boards were more full of people complaining their bids weren't making it on time and thus they were losing without even the chance of winning.

Perhaps in the future as some sort of advanced option we can give it a try, but certainly if we find people are losing too many we'd remove it. I'm pretty sure that would be the case though so I'm not sure it would be worth even adding.
1. I have sniped long enough to know what a reasonable lead time is, and AS adjustments lately are way off base as far as I am concerned. I dont expect to win every auction.
You are basically saying a 27-30 second lead time is acceptable?? Adjusting by adding 10 seconds is 16, a much more realistic time.
The point is: The adjusting by AS is out of line.
Geez Chatter - didnt you have a very nice holiday? Your first words back are knick off to another service.

Although I agree with Trainman, that excessive lead times are not acceptable, they seem to be a neccessary evil periodically. I have had my lead time adjusted at times and have always welcomed the adjustment as it as meant that my snipe has been placed. Of course I would rather win than let someone else get the item, but at least with my bid being placed early I forced some other bugger to pay alot more money Wink

It has been suggested before that there be a check box or something similar to allow users to decide whether they want AS to override their lead times or not. It has never been implemented/

As Puppy mentioned (in another thread), we havent seen this problem for a while now, maybe it was just a glitch? It seems strange that all of a sudden there are alot of early lead time complaints.

Oh and Trainman, I noticed that everybody neglected to WELCOME you to the forum Big Grin and please dont let a couple of rude replies put you off.
Since my thread here was linked to this one I'll add my comments here as well. It states my opinions on why lead-time adjustment on AS part is wrong.

To AS Staff: Increasing the lead time on bids to ensure processing while stating in your user FAQ and guides that you DONT increase bid times is misleading. You need to make it CLEAR to your users that AS tweaks lead-times based on internet traffic forecasts to ensure bid processing. Whether or not this is actually a sniping service enhancement is debatable. Regardless, users expect a service to perform how it states it will perform. When you clearly state in your literature that the risk of loosing a bid because of traffic is placed on the user, then you need to stick to that and not increase the lead-time to ensure bid processing. If you are increasing lead-times to ensure bid processing you need to clarify your company literature.

I prefer to decide whether or not to take the risk of not having a bid placed in time when using a sniping service. I think it’s a conflict of interests for AS to tweak lead-times--especially without properly disclosing it to their users. I don’t see AS benevolently increasing lead-time for its users ensuring a possible win at the expense of a bid war or out bid, but rather AS maximizing profit by ensuring winning auctions at the expense of customer choice. I will continue to see it this way until AS makes it clear to me and its current user base that its policy is to tweak lead-times to ensure bid processing.

PB
First thing first:

Bartleby: Thanx for the welcome (Should have come from a Support(?) person, but thats my oppinion, & I am THE CUSTOMER) Go figure!!!

Pallbearer: I agree with (& stated already) everything you said. Thanx for the support.

Chatter: Maybe I will, with this kind of support from AS.

Sniper SarahB: I am not going to lower myself to your level of rudeness, & your in Customer Support? It doesnt matter whether I put in 2 or 200 snipes a day or week or whatever. I am still a customer!! FYI: This isn't the first time it has happened.

Now, back to the basics.

1.My complaint was NOT about AS adjusting the lead time, but about the LENGTH of the lead time. I cut 2 secs off, & it goes in 27 secs early? At that time, it's no longer a snipe!!
I can do it myself with that lead time, & so can anyone else. Do I expect to win EVERY auction? NO!! WHY? See #2

#2. I know the value of what I am bidding on. I've been collecting these items for the past 30 years thru in-person auctions, & thru absent bidding. Do I win every one? No way, I'd be broke by now. Do I win enough to know the value of the items I'm bidding on? YES, MOST DEFINITELY!!!

3. Why are we given the option to cut our lead time, only to have AS "adjust it excessively"?
The key word is "Excessively". Any lead time, in my opinion (I AM THE CUSTOMER, NOT Sniper SarahB!) over 15 secs, IS NOT A SNIPE!! If I REALLY wanted the item, & I was FILTHY, DUMB, RICH, I would bid way over the value of the item, just to win!! We are paying for a service that needs some fine tuning to correct this problem. If, as AS says, there is that much traffic, why are these bids getting in so early??
Can a support person answer this, & don't even think of trying to insult me & my intelligence with your rudeness!!

Thanx
The reason why I said what I did, Mr. Trainman, is because it is my contention that you have come into this forum "loaded and ready to fire," as the saying goes, and despite warning others (particularly AS support) about not being rude, have demonstrated that very trait yourself.

Your point about the lead time is a valid one and you have made it loudly and clearly. What we do not need, however, is the constant reminder that you are the customer (almost all of us are here) and that you are an expert on your collectibles (many of us are with our own, and value is both fluid and subjective, anyway). In other words, whatever merit your point may have had has since been diluted by the heavy-handed way in which you introduced yourself to this forum, beginning with short demands as to why certain snipes were placed when, continuing with assertions about bids miraculously appearing after auctions, and moving now toward proclamations about your personal competency.

Your point has been made. Granted, Sara will never win the congeniality award for customer service, but she has indicated that AS, after dealing with tens of thousands of auctions weekly for quite some time, has made a conscious business decision to place snipes early when they feel it is warranted. Perhaps this policy--which has been clearly articulated many times in these forums over the past several years--could be more clearly stated in the FAQ and tutorials. However, she is not the decision maker and believe me, she has conveyed these sentiments many times over to the powers that be.

My point is that your point was made early on. The rest of the dialogue simply makes a bad situation worse. Wink
quote:
Originally posted by Chatter:

Sara will never win the congeniality award for customer service
Sadly it appears to be a trait exhibited by all AS staff in my experience, Sara is just the 'public' face...

AS needs to address the lead time problem (giving the paying customer the option of automatic or manual adjustment seems to be the answer) as it seems to be the biggest bugbear at the moment.

R2

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