Negative Seller Reaction

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Originally posted by coralbelle:

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Sorry to say eBay does little to nothing to non performing sellers, besides emailing them to let them know they have been bad. They certainly do no punishing.

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I have to disagaree. I've seen more than one sellers' account suspended for failing to deliver. One of them happened to be a seller I bought from. It was a magazine subscription and he got suspended before I had a chance to leave MY negative feedback (I never got my subscription). At least I was only out $4.00. A friend of mine reported a seller for non delivery and he was suspended also. It takes at least three complaints before ebay will do anything about it.

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Coralbelle...
Sorry if I was not clear when I made the statement that eBay will do nothing to a non-performing seller...What I was referring to was a seller who refused to sell, not a seller who receives payment and then does not deliver the goods...two different animals

robert

Sorry about all the multiple posts...the Forum was acting pretty weird that day and was telling me it could not accept my post, so I resubmitted a few time and got same response.
I guess it was lying to me...cause there they are!!!

I even came back yesterday to resubmit my response about non-performing sellers...but did not see them then...obviously.

AS Rules!!!


robert

I absolutely LOVE the automatic e-mail response as it saves me having to do anything if I win. My pager just goes off and I know that the seller has my mailing info and everything else. The one thing I HATE about the auto e-mail response is the line that says, "USE WHAT OTHERS ARE USING TO BEAT YOU." We are e-mailing a seller for gawds sakes, not another bidder. I am sure they enjoy being told to use the same thing I used to beat them...OUTTA SOME CASH! I don't mind telling them that I used AS, but I do mind being so snide about it. I have outweighed the pros and cons and still send the auto mail. I have sniped over 800 auctions and have had maybe one negative reply. Most sellers love the fact that they don't have to wait and wonder if they are ever going to hear from you. I love snipers and I love sniping!

"The biggest tragedy in life is not death; it's what dies inside of us while we are still alive."

Hi Kev!

Like you, I use the post auction auto e-mail feature. It is a very convenient & useful feature to the AS service. I've seen other posts similar to yours, expressing dissatisfaction with the auto e-mail because of the AS promoting paragraph. If fact, some snipers dislike the canned e-mail so much, they elect NOT to use the feature.

The really goofy thing about the whole situation is that it is ONLY one offending paragraph (maybe a few lines) that turns some people off!! It would be nice if the AS people would re-write this small section that would still be able to promote the AS service, but be plain vanilla & benign enough to ruffle fewer feathers of users!

For instance, I think few snipers would object to something on the order of:

"This winning bid was placed in behalf of the bidder by AuctionSniper. If you are curious to learn more about this service and how it may help you win more auctions, go to {website address keyed with AS user's e-mail address as referral}".

I think more people would use this feature if the AS sell would be toned down a bit, and THAT would get AS's name out there more!

If the AS programmers would REALLY like to do some extra work, they could modify the e-mail setup page so that the user could SELECT among several pre-written AS-promoting paragraphs to be included in the e-mail. It is doubtful they would allow the AS-promoting paragraph to be deletely entirely as theoretically there would be no direct benefit or return to AS in that case.

Maybe Sara will add this request to the list of program change requests!

Snipe on!

Jabbergah

Jabber, I like your idea! Hopefully Sara will see it and present the idea to them!

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Originally posted by Mrs.M:
I like your idea! Hopefully Sara will see it and present the idea to them!

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Hi Mrs. M,

If AS made this change, would you turn on the InstaMail option?

After reading it, possibly. I would like to test the reaction, at least. ANd you?

I'd give it a go with something *toned* down.

I just think if some snooty seller emailed me being as rude as some of the above ones - I would have to be seriously rude back ...then I would end up with a list of negatives a mile long

I really like the idea

Lexie

Hi Y'all!

I noticed you liked my idea, but which one?! That's the disadvantage of writing so much!

1st idea was simply a toned down AS sales pitch in InstaMail. (My favorite since it could probably be accomplished in a matter of programing moments!)

2nd idea was e-mail setup screen that allows user to select among SEVERAL AS sales pitches, presumably at least one of which would be benign or toned down.

3rd idea was for the remote possibility that AS would allow an auto e-mail to be sent completely without any AS sales pitch. (Yeah, right!)

I would like to extend & edit my suggestion for a new AS "sales pitch" in the InstaMail. It's brief, to the point, and definitely soft-sell:

"This winning bid was placed in behalf of the bidder by AuctionSniper. If you would like to learn more about how this service may help you win more auctions, go to {website address keyed with AS user's e-mail address as referral}".

The neat thing about this "soft-sell" message approach is that I think it piques the recipient's curiosity in the service rather than stir up their wrath or resentment! Sometimes it's better to say less than more! In addition, if the AS user's ID is somehow built into the AS link, they can get free snipes if the recipient clicks on the AS link and signs up! So this would ENCOURAGE AS users to use the InstaMail service because of the fair chance of picking up some free snipe credits!

Anyway, thanks for liking my idea, whichever it was!

Jabbergah

Yeah, yeah, yeah...the curse of perfectionism!

OK, here's my latest crack at the Best soft-sell paragraph for AS in InstaMail:

"This winning bid was placed in behalf of the bidder by AuctionSniper. To learn more about how this service may help you win more auctions, go to {website address keyed with AS user's e-mail address as referral}".

Succinct, to the point, soft-sell, yet curiosity-raising!

'til I come up with something better....

Jabbergah

P.S. Hey! Maybe AS should have a contest amongst us snipers to come up with the best AS promotional paragraph for InstaMail! Oh yeah, I already won!

I actually liked both ideas, jabber. With me it was six of one and a half dozen of the other. If there was no choices, as long as it was a good one like you wrote..or... give us a selection of good choices. It certainly would be to their advantage.

I liked ALL of your ideas, but as the multiple choice idea would suggest, the fewer the options, the better. People get confused really easily and it would be nice, if, at a minimum...AS could come up with one simple nice paragraph to promote the service and not PI$$ off the sellers! I like that they allow us to put in what we want to tell the seller. I let them know why I use AS, and that I prefer to pay them IMMEDIATELY through PayPal CASH. So the sooner they respond to me with preferred payment type and shipping, the sooner I can get them their money. I haven't found any sellers that get upset at that idea!

I don't think we need several canned multiple choice options, just one, clean, and simple communication would do!

I love AS and I love having closed nearly 800 successful happy auctions with 100% positive feedback!

Thanks for the support Jabber, and AUCTIONSNIPER STAFF, keep up the good work!

"The biggest tragedy in life is not death; it's what dies inside of us while we are still alive."

Perhaps the same could be done with the "Mail to a friend" make it short and sweet like the suggestion(s) for the seller one.


"Shop"

What do you think of the suggestions/rewrite to the InstaMail AS message proposed in the postings in this topic since 11-17? Do you think it doable/worthwhile?

- Jabbergah

I've been doing this sniping business since I got on ebay through a knowledgeable friend. Perhaps my AS has the email response on or not. I've won several snipes and not once did I get any negative email from sellers. Maybe it IS due to the personality of the seller!!

Yes, am sure it is!

Nice to see you here! !!

Wouldn't it be funny if all the buyers in the auction got emails from AS to join?

It's too bad people get offended by a bid on their auction. I wonder if those same people would throw a fit in a "live" auction house when a bidder is on the phone with a "secret" buyer and that buyer beats them quite handily.

I don't see much difference other than the fact eBay has a time limit on their bidding. Everyone has a fair shot at bidding and all AS does is hide your interest until you are ready to bid. AS places your high bid seconds before the auction closes and anyone can place a bid for a higher amount just before or just after your bid.

The bottom line is the auction item is going to sel for what it is going to sell for and that's all. I can tell you how many times I've been beat by higher bidders just minutes before because they are caught in "auction fever" and run the price up over retail for a new item, but I won't, because it would just take too long.

AS is a way of making things even. Tell your friends about AS. Don't worry about telling people you don't know or are doing transactions with. It isn't worth the grief for the small amount AS charges. If you're a serious sniper, you are going to lose sometimes but when you win, you'll feel good enough to forget.

<-M->

I've forgotton more than I can remember. <Forest Gump>

I for one found it was not worth the irate seller, so I turned it off. Yet, it was a seller that had the AS on their messages. OH, WELL.
I agree with the saying: If you lose, shrug it off as they paid toooo much. If you win, gloat like mad.



"Shop"

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I've forgotton more than I can remember. <Forest Gump>

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One of my favorite movies!

Shop, yes, you are right. Seller's including me, do put it on their Me Page to earn their OWN free snips! Lol! Such is life.