Look crooked? No, is not!
Mrs. M Look crooked? No, is not!
Mrs. M Look crooked? No, is not!
Mrs. M
Are you still there?
No, actually, Rick, I am still here! 
RICK???? Well, I guess you changed your mind and left again.
[This message was edited by rsmiller40 on October 13, 2003 at 07:06 PM.]
RICK???? Well, I guess you changed your mind and left again.
[This message was edited by rsmiller40 on October 13, 2003 at 07:06 PM.]
Mrs. M,
I think I understand your "defensive" statement.
If you knew you were the best at something, maybe you would be defensive if someone accused you at being the worse.
What if I said you were the worse granny? What if I said you were the worse wife? What if I said "bite your tongue"? Might you not get "defensive".
Consider what Moses did when he delivered the 1st 10 C's.
It's obvious to anyone that takes the time that you are a good granny, wife, and shouldn't bite your tongue.
People's expectations of AS are 10,000% higher then they are for themselves. If AS didn't get "defensive", I would be disappointed.
Also - The customer is NOT, I repeat, NOT, NOT, NOT, NOT always right.
I think I understand your "defensive" statement.
If you knew you were the best at something, maybe you would be defensive if someone accused you at being the worse.
What if I said you were the worse granny? What if I said you were the worse wife? What if I said "bite your tongue"? Might you not get "defensive".
Consider what Moses did when he delivered the 1st 10 C's.
It's obvious to anyone that takes the time that you are a good granny, wife, and shouldn't bite your tongue.
People's expectations of AS are 10,000% higher then they are for themselves. If AS didn't get "defensive", I would be disappointed.
Also - The customer is NOT, I repeat, NOT, NOT, NOT, NOT always right.
quote:
Originally posted by rsmiller40:
RICK???? Well, I guess you changed your mind and left again.
Patience is a virtue. When have I left you hanging?
Absolutly, Rick and I understand where she is coming from. However, sometimes when you are working in customer service, which is sort of what she is doing, it is not WHAT you say, but HOW you say it. 
I am not attacking her. She is doing so much better.
Mrs. M
I am not attacking her. She is doing so much better. Mrs. M
Will you give me some time to respond?
Hmm, well... I guess I could do that! 
Also, I think the difference is that what you said about someone attacking me is the point I am making. That is personal...AS is business.
Mrs. M
Also, I think the difference is that what you said about someone attacking me is the point I am making. That is personal...AS is business. Mrs. M
If you don't want to, that's OK. I take your questions seriously, and feel I should respond appropriately. If it's getting late for you, we can always pick this up tomorrow?
Oh, no, Rick, I was jesting! Go ahead.
Mrs. M
Mrs. M
Mrs. M
Mrs. M
Mrs. M,
You do have a hard time with patience.
"Humankind has not woven the web of life." See Civil War, WWI, WWII, 9/11 (to name a few).
I was working on a response, but I see it's not necessary.
You do have a hard time with patience.
"Humankind has not woven the web of life." See Civil War, WWI, WWII, 9/11 (to name a few).
I was working on a response, but I see it's not necessary.
WHAT are you talking about, Rick??? I am just sitting here waiting!! 
The annimations I did had NOTHING to do with anything...just messing! Actually, I also was trying to find some of the responses from her and I think she has done MUCH better with her replies.
Mrs. M
The annimations I did had NOTHING to do with anything...just messing! Actually, I also was trying to find some of the responses from her and I think she has done MUCH better with her replies. Mrs. M
See, Rick, I am patiently waiting. I really cannot imagine what I said that upset you so much!
Mrs. M
I really cannot imagine what I said that upset you so much! Mrs. M
It is getting very late here so I am going to say goodnight. I'll see you in the morning..sleep tight.
Mrs. M
Mrs. M
Everybody gone to bed???
OI!!!
Whats with this.....
I feel like such a failure
Lexie
OI!!!
Whats with this.....
quote:
Originally posted by Rick:
You can't be replaced. The forum goes into the crapper when you're gone.
I feel like such a failureLexie
Morning-evening, Lexie! Don't worry, it is not true. ALL of us make it a fun forum, including you, Rick, Billie, fordfalcon, Squeaky, and everyone else that pops in here! Everyone, that is the key to it.
Mrs. M
[This message was edited by rsmiller40 on October 14, 2003 at 03:44 AM.]
Everyone, that is the key to it. Mrs. M[This message was edited by rsmiller40 on October 14, 2003 at 03:44 AM.]
Speaking of "popping in"... Hello!!
I was interested in the line of discussion Rick and Mrs M were having about defensiveness and how it relates to customer service.
I wonder if much of the intent of a person's statement is lost in the written word.
It can be so difficult to accurately convey an emotion or feeling through the written word if you are not a good writer.
Even if you are, emaphasis can be plced on a word by the reader that wasn't meant to be emphasized and the meaning can change.
I was interested in the line of discussion Rick and Mrs M were having about defensiveness and how it relates to customer service.
I wonder if much of the intent of a person's statement is lost in the written word.
It can be so difficult to accurately convey an emotion or feeling through the written word if you are not a good writer.
Even if you are, emaphasis can be plced on a word by the reader that wasn't meant to be emphasized and the meaning can change.
Billie, good morning! Yes you are certainly right about that!
Mrs. M
Mrs. M
Good morning Billie and Mrs. M.
Morning, Rick! I am just starting on my second and last cup of coffee.
Mrs. M
Mrs. M
Mrs. M,
Well then, after that cup we'll open our 1st bottle of champagne.
Well then, after that cup we'll open our 1st bottle of champagne.
Ohhhh, there goes my stomach! LOL!
Mrs. M
Mrs. M
Uhhh, Rick, we have a problem...the cats and dogs of Squeaky's got into the bottle!! 
Mrs. M
Mrs. M
Mrs. M,
That's a cute picture.
That's a cute picture.
It must have been computer generated. Don't think you could stage that! I found one site that was done by junior high kids. Amazing to me!
Mrs. M
Mrs. M
where are you!!!(think he can see this?) Mrs. M
Squeaky, Billie, Lexie, Mrs. M, Christine,
Rick, that is perfect!!!!!!
Mrs. M
Mrs. M
Hi gang - I'm on my lunchbreak and having just finished a bit of a colleague's birthday cake I thought I'd have a quick look at what's up.
We are all quite philosophical today, aren't we?
The "fridge" photo was not only hilarious, but also rather appropriate - last night, knowing that (because my back's so stiff) I couldn't pick folks up and sort out naughtiness the pack created:
1)Three bowls of dinner dragged off the bench and thrown all over the floor and walls
2)Five dogs who had extra dinner because of being there when the above was done by the pack leader
3)One dog fight when the second youngest decided to try and steal dinner from the eldest ***** (not wise, she's one hard woman!)
4)The shepherd's pie I had made and left on the bench ready to put in the oven after dog feeding eaten by SS while I was trying to sort out the fight
5)Various people lifting their legs up the walls and door while I wasn't looking
6)The washing basket upended and dirty underwear spread throughout the house....
or 
?
Today my pack leader, Shamanu, is at the vet's having a pneumocystogram. I'm hoping he's just got a bad case of cystitis. Hmm.....bjt - do you know how to get a dog to drink cranberry juice??
SS
We are all quite philosophical today, aren't we?
The "fridge" photo was not only hilarious, but also rather appropriate - last night, knowing that (because my back's so stiff) I couldn't pick folks up and sort out naughtiness the pack created:
1)Three bowls of dinner dragged off the bench and thrown all over the floor and walls
2)Five dogs who had extra dinner because of being there when the above was done by the pack leader
3)One dog fight when the second youngest decided to try and steal dinner from the eldest ***** (not wise, she's one hard woman!)
4)The shepherd's pie I had made and left on the bench ready to put in the oven after dog feeding eaten by SS while I was trying to sort out the fight
5)Various people lifting their legs up the walls and door while I wasn't looking
6)The washing basket upended and dirty underwear spread throughout the house....
or ?Today my pack leader, Shamanu, is at the vet's having a pneumocystogram. I'm hoping he's just got a bad case of cystitis. Hmm.....bjt - do you know how to get a dog to drink cranberry juice??
SS
Ooh! I've just noticed that the forum has censored the word I used for an adult lady dog!
It wasn't meant in any rude way, just that's what we call a female canine....
SS
It wasn't meant in any rude way, just that's what we call a female canine....
SS
Hi Squeaky.
Yup - that's their excuse.
That and "I'm too cute to have done that - look at my wagging tail and flattened ears...it must have been somebody else that looks just like me"
I'll have to change all my socks to the ones in your photo - at least it will remind me why I'm picking up washing for the umpteenth time.
Grrrr!
SS
That and "I'm too cute to have done that - look at my wagging tail and flattened ears...it must have been somebody else that looks just like me"
I'll have to change all my socks to the ones in your photo - at least it will remind me why I'm picking up washing for the umpteenth time.
Grrrr!
SS
Hey... pass this on to those who you think would want to know.
I'm moving on folks. You won't be seeing me in here anymore. If anyone would like to email me, feel free at dagnabitgrabit@yahoo.com.
Thanks to everyone who made me feel welcome here and who appreciated my input.
May all you snipes be winners!
diva (aka Dag)
I'm moving on folks. You won't be seeing me in here anymore. If anyone would like to email me, feel free at dagnabitgrabit@yahoo.com.
Thanks to everyone who made me feel welcome here and who appreciated my input.
May all you snipes be winners!
diva (aka Dag)
Sorry to see you go, Diva, as I have said before. Always enjoy your posts.
Squeaky, I just saw your post regarding why you asked why crap was ok. I didn't know what word you meant. Hmmm, a little strange, I agree, not that you can use one and not the other, just that the word that was censored was, in that context.
Mrs. M
Squeaky, I just saw your post regarding why you asked why crap was ok. I didn't know what word you meant. Hmmm, a little strange, I agree, not that you can use one and not the other, just that the word that was censored was, in that context.
Mrs. M
Good morning- evening everyone! Gads, that was a lot of cooking!!
Mrs. Mquote:
Originally posted by SuperSqueaky:
Today my pack leader, Shamanu, is at the vet's having a pneumocystogram. I'm hoping he's just got a bad case of cystitis.
How did this turn out?
Good morning R ick!!
Mrs. M
ick!! Mrs. M