Double Billing?

BuyingManager is a management tool and is another seperate, different service. Your 'problem' is with them, not AS.
Go back and read the fine print about charges.

If you have an account at eBay and use it to buy things, and an account at BM, you've been 'using' BM.

Puppy Raiser,

Thanks for the response

Sorry but I have to differ. Both sites are run by the same company, And a check of my balance specifics on AS, shows that the items Buying manager is billing(and has billed) me for, were already paid out of my AS balance. I am happy that the billing notice from BM listed the items in question, because it allowed me to cross check against the charges in AS, and they definitely show that I am being double billed, once by each site.

So, counting what BM used up of my balance over there, and the outstanding (again over there) I could have been out $32 + US, rather than the 6 dollars and change they owe me.

I have the first message in this thread in the BM forun as well, but wanted to know if I'm the only one here who had had this problem.

David

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Both sites are run by the same company

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Yes, but they are two different sites. There is no reason a single company can't have more than one business on the internet.

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(for one thing, I couldn't quickly figure out how to use it to snipe)

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No need to take more time figuring - BM doesn’t snipe. I understand it does a great job on searches, which doesn’t appear to be AS’s strong point, at least for more complicated searches (no personal experience on that – just based on some comments here).

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But I didn't actually use BM for any purchases.

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Seems to be the biggest drawback. Others have mentioned this on BM’s forum. The all-or-nothing approach is a turn-off to some. I guess for high volume buyers, BM would be beneficial. I’m not a high volume buyer, and I think most of this forum’s regular members aren’t, at least not in a volume that can’t be handled with something less automated.

There are those BM letters again!

LMAO, Chatter!!!!!!!!!!!!!!!

In response to the OP's concerns....


A few people have been caught in the AS/Buying Manager web it would seem.

That said, I agree with Puppy's comments about this being an BuyingManager issue and not an Auction Sniper issue.

You are being charged by Auction Sniper correctly and by BuyingManagers Terms of Agreement, you are being charged by them correctly as well - for EVERY item you purchase on ebay, not just items that BuyingManager has bid (they DONT snipe) on for you.

You will continue to be charged this way until you cancel your BuyingManager account, as for the terse reply....well...that seems to be the norm for this kind of business.

So - unless you can see some advantage to using BuyingManager (I cant I am afraid), I would be cancelling your account there and continuing to use AS for sniping.

Good Luck

Hello again,

Puppy raiser,

I am so sorry to have wasted your time by coming to the forum where I know a few people in an effort to find out if I was alone in having this problem. I thought, you know, since they are both run by Auctiva, and I have recieved several e-mails about the trial and lauch of BM, There might be other here who shared my concern.

The rest of you,

Thanks for trying to be helpful. I am and will continue to persue this issue in the BM supprt group and the BM forums.

In the mean time, I am trying to decide if dealing with Auctiva at all is something I can do, or if dropping AS in protest is just cutting off my nose....
D

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I am so sorry to have wasted your time

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All is forgiven.

Sorry you seem to feel I wasted yours.
Next time I'll just agree with you and say you're right.

Puppy Raiser,

Okay, I'm sorry (this time for real) that I 'sniped' at you. I really am aware that the fight is with BM. I'm also aware, since I run 3 sites myself, that a person, or company, can have more than one presence on the web.

The plain truth of the matter is that Auctiva runs both sites, and I wanted to know if any of my friends at AS had been bitten by the same animal that bit me. The people at BM are ignoring me at the moment, so I am putting the following up on both public forums:

To anyone that cares:

I have closed My account at Buying Manager. Unfortunately, Auctiva runs both BM and Auction sniper, and I regard the policy at BM of charging for any ebay transaction, whether BM was used for that transaction or not, highly questionable. In my case, where BM has not been used at all, I believe Auctiva has used Buying Manager to steal my money.

Therefore I will be closing my Auction Sniper account as well. This will occur as soon as one of 2 conditions have been met. Either I have worked the current balance to as close to 0 as I can get it, or Auctiva refunds My Auction Sniper balance via PayPal.

The only thing that will allow Auctiva to keep me as a customer is to refund the money taken from me by Buying manager, and a revision of BM's billing policy to restrict their charges to those transactions for which BM was used. I have read the billing policy page for BM again, and still feel they don't make it clear that they charge you for ebay transactions THAT BM HAD NOTHING TO DO WITH. I firmly believe that, even if it was clear, the policy is, if not unlawful, ceratinly immoral . Auctive has moved into the realm of governments when they take something for nothing. I don't have the option of leaving the country. I do have the option of ending the relationship with Auctiva, and I'm excersising it.

David

My problem is I like short answers when possible.

To bad you're planning to leave AS as well.

BM's billing is what turned me off also. I checked out long before they went 'live' and started billing. Guess I was lucky enough to visit their forum while they were still discussing possible billing ideas.

BM operates with eBay's blessing and are able to use eBay's interface, (don't remember what it's called), while sniper sites don't have that luxury. eBay's cooperation comes with a price attached. Each time eBay is accessed through their interface a charge is generated. If I remember correctly, even a search will cost BM a dime. Since they don't snipe, very few would actually use them to bid, thus their decision to charge for all wins, and not just wins from BM bids.

Not defending their policy, just pointing out why it's the way it is.

See ya... maybe?

Puppy,

Well, we shall see. Here's hoping there are enough like me to get Auctiva to rethink its billing policy on BM.

If BM is actually charged by ebay for accessing the ebay site, we're talking a somewhat different story. If they want to charge per access to ebay through BM, that is certainly their right. Under those criteria, they would have the right to charge me $0.25, as I took a look at importing watched items into BM exactly once, and did not actually import any items.

However, I still feel that they have no right to charge you if you have not used their interface to access ebay.

I'm sorry to be leaving as well, Auction Sniper has served me well. However, I feel that to continue would be to support a company (Auctiva) that engages in immoral practises, and I cannot do that.

D.

ps... You can have AS refund your balance by filing a support case and asking for it, and to close your account.

Puppy,

Thanks for the info. I'll give it a couple of days to see what happens over in BM. I'm angry, but want there to be some opportunity for Auctiva to respond.

Off to work now....

You have a great day,
D

Shape,

See

http://community.buyingmanager.com/eve/ubb.x?a=tpc&s=17010582&f=58910273&m=6720031352

https://community.auctionsniper.com/eve/forums?a=tpc&s=84260069&f=385608021&m=884102485


https://community.auctionsniper.com/eve/forums?a=tpc&s=84260069&f=385608021&m=390107065&r=265107165#265107165

Puppy,
Many of us clicked on the "try buying manager link" when it was first on the AS board. For most snipers you will pay double, I think it has conditional groups and benefits that AS doesn't have but the main thing it doesn't do is snipe and you pay a fee on every win at eBay whether you use BM, AS or manually bid (anyway that was the rule back in august).

A-

Alan,

Thanks, man. Damien, the BM rep has been telling me I need to calm down and that I'm the only one of their thousands of users upset by this. I was very pleased to have those links to forward to show the error of his statement.

And yes, it is still the rule. BM will bill you a charge for every ebay transaction you make no matter how it was made, as long a your account with BM is active. The reason I'm going through all this is I have been billed by BM for over 200 purchases, none of which BM was used for. About 3/4 were snipes, for which AS has been duly paid. The rest were ebay BINs.

Again, thanks.
David

Not to distract everyone from a most informative, pleasant, and professional thread, but when I say “Shape Shifter” 3 times in quick succession, my tongue gets a bit tripped up. Yes, Chatter - “There are those BM letters again!”; and yes M, there goes your “A” again!

Rick,

Call me Shifter, call me David, Call Meeee irrespocible......

Just an update. The fight is finally over. I got my refund and consider the episode closed.

I want to thank everyone here who took an interest and responded. I'm not that sure things would have been resolved to my satisfaction with out the help of you folks.

Again, thanks!
David