Your eBay user id and password must match your AS user id and password exactly. When you changed your eBay password it was necessary to manually change your AS password as well...this is not an automatic function. Go to "Modify Account" on the main AS page, click on it, and change your password to agree with the one you use for eBay.
I am sorry but you did not find the problem - our password has not been changed.
We had a snipe for an item that was not placed tonight. Today, an earlier snipe was placed.
WE ARE MAD!! THE ITEM SOLD FOR $290 AND OUR SNIPE WAS $329. FUTHERMORE THE ITEM WAS WORTH AT LEAST $500. WE HAVE BEEN USING AUCTION SNIPER FOR MONTHS, AND IT HAS FAILED US AT A VERY BAD TIME. ANSWERS PLEASE? CAN WE TRUST AUCTIONSNIPER AGAIN?
We had a snipe for an item that was not placed tonight. Today, an earlier snipe was placed.
WE ARE MAD!! THE ITEM SOLD FOR $290 AND OUR SNIPE WAS $329. FUTHERMORE THE ITEM WAS WORTH AT LEAST $500. WE HAVE BEEN USING AUCTION SNIPER FOR MONTHS, AND IT HAS FAILED US AT A VERY BAD TIME. ANSWERS PLEASE? CAN WE TRUST AUCTIONSNIPER AGAIN?
The response about coordinating passwords wasn't intended for you. Your post overrode the one I was responding to before I could post my reply.
Getting mad won't help. It sounds like you didn't allow enough lead time for your snipe. Sunday evenings are eBay's busiest time and every daggone week we get complaints from new AS snipers who set their Sunday evening snipes for 5 or 8 second leads and then get mad when their snipes don't get through eBay in time. If you click on the little "search" icon above and search for "Sunday" you'll find a ton of warnings to allow extra time. Don't blame AS if eBay's servers are overwhelmed.
Getting mad won't help. It sounds like you didn't allow enough lead time for your snipe. Sunday evenings are eBay's busiest time and every daggone week we get complaints from new AS snipers who set their Sunday evening snipes for 5 or 8 second leads and then get mad when their snipes don't get through eBay in time. If you click on the little "search" icon above and search for "Sunday" you'll find a ton of warnings to allow extra time. Don't blame AS if eBay's servers are overwhelmed.
quote:
The Jones Boys (Harry & Jerry) posted:
WE ARE MAD!! THE ITEM SOLD FOR $290 AND OUR SNIPE WAS $329. FUTHERMORE THE ITEM WAS WORTH AT LEAST $500. WE HAVE BEEN USING AUCTION SNIPER FOR MONTHS, AND IT HAS FAILED US AT A VERY BAD TIME. ANSWERS PLEASE? CAN WE TRUST AUCTIONSNIPER AGAIN?
Umm...can you trust AS again? Well, only *you* can answer that for yourself; however, if you've been "using [AS] for months", I can only assume that it has served you well prior to this one glitch. Personally, I wouldn't allow one failed auction to end the relationship...but not everybody thinks like I do.
One way to look at it is this: you said that your max bid was $329, and it was worth more than $500, and the winning bid was $290?!? Well, maybe you would have lost it anyway as the winning bidder may have had a max bid of $350 or $400, or even more, on it!
Anyway, I would agree with the previously stated advice...use a longer lead time during peak times and always make sure you're putting in the max amount you can pay for your item.
May you find your answers...and calm down! Odds are in your favor that your item will come up again, and maybe even sell for less. Good luck.
WarriorNun
"If you can't be a good example, then you'll just have to be a horrible warning"
At least Harry and Jerry didn't use a "mad" icon. That's something.
Didn't have to...they wrote their displeasure in capital letters, which is the equivalent of shouting. Very impolite, particularly with strangers. 
quote:
Originally posted by Steve:
Very impolite, particularly with strangers.
Well, if you have to be impolite (and caps letters is still fairly tame and I've seen a lot worst on this forum - A LOT WORST!), better to be impolite to strangers then to friends.
eBay and AuctionSniper are in no way connected with one another, so there is nothing for them to be "in sync" to. AS uses your eBay password to place bids for you, so of course when one's eBay password changes, one needs to change it here, asw ell.
Catey wrote:
"I do expect Auction Sniper to be reliable. I will accept that it's not 100%, 100% of the time.
I'd just like to be told if it's known why my bid failed."
I've been using AS successfully for months now, and have been very happy with it.
In the last 2 days, however, there have been 9 foiled AS snipes, doing nothing that I haven't done over previous months, with success.
Yesterday I had 5 snipes up of the same item. They were timed far enough apart that I could go in and cancel them if I won one. I didn't use bid groups because I was present to watch the auctions and cancel them if need be. I have done this many times with success.
But this time, a few minutes before the auction closing, I tried to cancel 4 snipes because I had won the item in the first auction. I got the message that the snipes couldn't be cancelled at this time. I continued trying to cancel the bids until the final auction had ended, without success. AS placed all the bids and I won 5 pairs of identical shoes.
Today I decided not to take any chances and put a different set of 5 identical items in one bid group with the option to keep 2, and 2 other identical items in another bid group with the option to keep 1.
Taking the usual precautions to see if the auctions closed during a heavy-traffic period in any time zone so as to allow additional time, I found that none of them did, so I set a 7-second lead time, which almost always translates into 9 seconds.
This time all the items in my 5-item bid group were returned with the message that the bid wasn't placed in time. I had set my max well above the final price of all these items, by the way.
In the bid group that had two items, I had a proxy outbid, and the other item went in with 7 seconds lead, bid results showed 9 seconds, but another sniper got in at 6 seconds and won the auction. Her winning bid was lower than the amount I had set. AS functioned properly in this case, but my 7-second lead time wasn't long enough.
I have to share Catey's and others' concerns about why some of these snipes are failing. If I were new to AS I would have written these 9 incidents over the last two days off as either an error on my part or simple net congestion, but I am not. Why did these 9 snipes fail in the last two days, having done nothing I haven't done with success in all the months prior?
Are there times when AS is down or experiencing technical difficulties that we are not being made aware of? Is there another explanation why none of the 5 snipes in a bid group were placed in time, and AS failed to cancel those 4 bids?
Thank you,
Lawren
[This message was edited by Lawren on August 27, 2003 at 08:02 PM.]
[This message was edited by Lawren on August 27, 2003 at 08:09 PM.]
"I do expect Auction Sniper to be reliable. I will accept that it's not 100%, 100% of the time.
I'd just like to be told if it's known why my bid failed."
I've been using AS successfully for months now, and have been very happy with it.
In the last 2 days, however, there have been 9 foiled AS snipes, doing nothing that I haven't done over previous months, with success.
Yesterday I had 5 snipes up of the same item. They were timed far enough apart that I could go in and cancel them if I won one. I didn't use bid groups because I was present to watch the auctions and cancel them if need be. I have done this many times with success.
But this time, a few minutes before the auction closing, I tried to cancel 4 snipes because I had won the item in the first auction. I got the message that the snipes couldn't be cancelled at this time. I continued trying to cancel the bids until the final auction had ended, without success. AS placed all the bids and I won 5 pairs of identical shoes.
Today I decided not to take any chances and put a different set of 5 identical items in one bid group with the option to keep 2, and 2 other identical items in another bid group with the option to keep 1.
Taking the usual precautions to see if the auctions closed during a heavy-traffic period in any time zone so as to allow additional time, I found that none of them did, so I set a 7-second lead time, which almost always translates into 9 seconds.
This time all the items in my 5-item bid group were returned with the message that the bid wasn't placed in time. I had set my max well above the final price of all these items, by the way.
In the bid group that had two items, I had a proxy outbid, and the other item went in with 7 seconds lead, bid results showed 9 seconds, but another sniper got in at 6 seconds and won the auction. Her winning bid was lower than the amount I had set. AS functioned properly in this case, but my 7-second lead time wasn't long enough.
I have to share Catey's and others' concerns about why some of these snipes are failing. If I were new to AS I would have written these 9 incidents over the last two days off as either an error on my part or simple net congestion, but I am not. Why did these 9 snipes fail in the last two days, having done nothing I haven't done with success in all the months prior?
Are there times when AS is down or experiencing technical difficulties that we are not being made aware of? Is there another explanation why none of the 5 snipes in a bid group were placed in time, and AS failed to cancel those 4 bids?
Thank you,
Lawren
[This message was edited by Lawren on August 27, 2003 at 08:02 PM.]
[This message was edited by Lawren on August 27, 2003 at 08:09 PM.]
Lawren, your post describes two different sets of circumstances, one involving cancelling individual snipes and the other involving bid group items. First, you say that you have been setting up individual snipes for similar items and then cancelling later ones when you have won the quantity desired. Then, following the same technique, you tried to cancel 4 out of 5 items because you won the first item, but you couldn't cancel out of the others. That's because AS "locks in" an item and queues it up for a bid with three minutes remaining in the auction. At that point, a snipe cannot be modified or cancelled. Evidently, the four snipes you wanted to cancel were within three minutes or less of closing, and so you weren't allowed to cancel your bids on them.
With respect to the bid group problem, AS asks that bid group items have closing times at least 30 seconds apart so that bids can be placed successfully. It's only a guess, but it appears that some or all of the items you selected for the bid group did not meet that criterion, and AS was unable to place your bids in time for them to be registered by eBay. The situation with the second bid group of two you described could happen at any time...one proxy outbid and the other outbid by another sniper. I'm positive that the other sniper was placing a bid independent of your snipe and that he or she was not reacting to your bid just because it went in 2 seconds earlier than you had set it for. In other words, you just plain got outbid on that one.
I can only suggest that, if you continue your practice of setting up individual snipes for similar items and cancelling those you no longer wish to bid on, you ensure you will have enough time to cancel them with 5 minutes or more left in the auctions. That will give you a margin of safety so that you don't wind up buying 5 similar items when you only want one. And apparently you were unaware of the 30-second criterion for bid groups, so that problem should not recur if you pay close attention to the closing times of the items in the bid group folder.
With respect to the bid group problem, AS asks that bid group items have closing times at least 30 seconds apart so that bids can be placed successfully. It's only a guess, but it appears that some or all of the items you selected for the bid group did not meet that criterion, and AS was unable to place your bids in time for them to be registered by eBay. The situation with the second bid group of two you described could happen at any time...one proxy outbid and the other outbid by another sniper. I'm positive that the other sniper was placing a bid independent of your snipe and that he or she was not reacting to your bid just because it went in 2 seconds earlier than you had set it for. In other words, you just plain got outbid on that one.
I can only suggest that, if you continue your practice of setting up individual snipes for similar items and cancelling those you no longer wish to bid on, you ensure you will have enough time to cancel them with 5 minutes or more left in the auctions. That will give you a margin of safety so that you don't wind up buying 5 similar items when you only want one. And apparently you were unaware of the 30-second criterion for bid groups, so that problem should not recur if you pay close attention to the closing times of the items in the bid group folder.
[QUOTE] Originally posted by Steve:
"Evidently, the four snipes you wanted to cancel were within three minutes or less of closing, and so you weren't allowed to cancel your bids on them."
Yes, that's what happened. I'm glad it wasn't because AS was down or having technical problems because I've come to depend on this program. Thanks.
[QUOTE] Originally posted by Steve:
"With respect to the bid group problem, AS asks that bid group items have closing times at least 30 seconds apart so that bids can be placed successfully."
Again, that's what happened. I'm glad there's an explanation for it. I reread the FAQ and see this mentioned down in question 28. Isn't this a pretty important thing to know about using bid groups? It would have saved me the grief of learning it the hard way if this bid group requirement had been included in the tutorial.
Anyway, thanks for responding so quickly, Steve. I've got two similar bid group auctions closing today, so the info will be put to immediate use.
Lawren
"Evidently, the four snipes you wanted to cancel were within three minutes or less of closing, and so you weren't allowed to cancel your bids on them."
Yes, that's what happened. I'm glad it wasn't because AS was down or having technical problems because I've come to depend on this program. Thanks.
[QUOTE] Originally posted by Steve:
"With respect to the bid group problem, AS asks that bid group items have closing times at least 30 seconds apart so that bids can be placed successfully."
Again, that's what happened. I'm glad there's an explanation for it. I reread the FAQ and see this mentioned down in question 28. Isn't this a pretty important thing to know about using bid groups? It would have saved me the grief of learning it the hard way if this bid group requirement had been included in the tutorial.
Anyway, thanks for responding so quickly, Steve. I've got two similar bid group auctions closing today, so the info will be put to immediate use.
Lawren
Glad I was right, Lawren. It's something of a gamble every time I diagnose somebody's problem.
I don't write the FAQs; if I did the spelling would be a lot better, for one thing.
I agree that something as major as the interval between bid group snipes should be emphasized more than it apparently is. You could make that suggestion to AS Support.
Good luck on your upcoming snipes!
I don't write the FAQs; if I did the spelling would be a lot better, for one thing.
I agree that something as major as the interval between bid group snipes should be emphasized more than it apparently is. You could make that suggestion to AS Support.Good luck on your upcoming snipes!
I also had a snipe that didn't work. I had found a miscatagorized item that was ridiculously cheap because hardly nobody else had found it. It was a Wednesday afternoon. I went off to work and when I got back I discovered that Auctionsniper did not submit my snipe because (supposedly) I had not submitted the right password. That's what the error report said. But I did not change my eBay password. And I didn't change my auctionsniper password because it let me sign in. So some other guy got the deal of the century. The real bummer is I was thinking of using auctionsniper a lot more in order to keep other bidders from wheezing on my list of items I'm bidding on, but now I don't know what to do.
Is your eBay password different from your AS password? They have to be the same in order for AS to work. If this is the case, go to "Modify Account" on the main AS snipe page and change your AS password to conform.
Same thing has happened to me twice now. Loved Auction Sniper before. Can't trust it now. Who has the answer?
Renalea Gray
Renalea Gray
The difficulty I was having was that when I set my eBay password "Check Status" kept telling me it was invalid.
The solution seemed to be to LOG OUT of AS and then log back in (it accepted my new password). Only then would it validate my eBay password.
No charge :-)
The solution seemed to be to LOG OUT of AS and then log back in (it accepted my new password). Only then would it validate my eBay password.
No charge :-)