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Reply to "Snipe Did Not Happen, no explaination in sniper email"

I am sorry but you did not find the problem - our password has not been changed.

We had a snipe for an item that was not placed tonight. Today, an earlier snipe was placed.

WE ARE MAD!! THE ITEM SOLD FOR $290 AND OUR SNIPE WAS $329. FUTHERMORE THE ITEM WAS WORTH AT LEAST $500. WE HAVE BEEN USING AUCTION SNIPER FOR MONTHS, AND IT HAS FAILED US AT A VERY BAD TIME. ANSWERS PLEASE? CAN WE TRUST AUCTIONSNIPER AGAIN?
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