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Probably covered elsewhere, sorry if this is an old issue. I did try a few keyword searches.

I had a snipe registered and watched bidding exceed my snipe amount. With little time to react, I bid on my own, and won the item. I did not have time to adjust my snipe and watch the item to adjust a sniped amount. I was on my own to win the item.

I figure AS doesn't get the credit for the win, therefore shouldn't charge a fee. I have had this happen before but the auction sniping charge was so low I have not bothered with the issue.
Perhaps the AS is smart enough to know not to charge a fee, but I got an autoemail telling me I won with the snipe.

How do I contact AS to discuss the issue other than this forum?

Thanks for any insights.
I love this program!

C
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Catey, you have been rightly told that AS will bill you if you win, so long as your snipe was placed. They still performed the work. This is explained in the FAQ.

I think another issue is why your snipe was not your max. The whole point of sniping is to bid your absolute max, which apparently was not the case here, since you then manually bid more. Had you placed your true max in your snipe, then AS would have been sending you a victory note! Had you not had the good fortune of being at the computer when the auction ended, you would have lost the auction, even though you would have paid more.

Normally you only get one shot with a snipe, so make it your absolute max. Wink
I had a snipe registered and watched bidding exceed my snipe amount. With little time to react, I bid on my own, and won the item. I did not have time to adjust my snipe and watch the item to adjust a sniped amount. I was on my own to win the item.

This is just a question to the above paragraph, i thought all bidding on the bay was invisible, in the above paragraph it says I had a snipe registered and Watch bidding EXCEED my snipe amount. My question is how can you see another person's bid amount. Does auction sniper warn you that your bid is too low and that you should adjust your snipe? I noticed on ebay you can see how many bids are put in but you cannot see a dollar value. Thanks for the information
Thanks to all for the feedback.
Yep, the bidding outran my max snipe, so I got involved manually.
Still seems to me that the AS should be "smart"enough to distinguish when a bid is placed manually after the snipe amount is exceeded.
My expectation.
My problem.
and
My last minute decision to increase my bid beyond my original threshold of pain.

So what did I get? A very rare item, and now I'm not sorry (very happy!) I bid high. I am not sore that AS got a cut.
AS's cut is always a bargain.
I just "wish" AS was smarter.

As long as I understand, I'm all right with whatever the AS policy is.
But I did not find the FAQ... so I asked... and you all were very nice to show me what you knew.
So here I am, waiting for the next bargain!
C

C
Chatter163 said:
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you have been rightly told that AS will bill you if you win, so long as your snipe was placed. They still performed the work. This is explained in the FAQ.
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Well, "your snipe is placed" and "AS performs the work," even when you lose, but the fee structure is based on when AS itself is what *enables* you to *win*, by "being there" when you can not be there yourself. When you have to bid manually, you are really just like one of the "other" competing bidders, doing the work yourself, and when AS does the automatic bid you originally requested, clearly it LOSES when that bid is not accepted (doesn't the "confirmation" show "bid too low"?)

You can, of course, if you have time, cancel
the AS snipe (but why, then, does AS even bother to snipe for you, if a "check prices" has detected that you have been outbid already?)

Another sniping competitor (bidslammer) provides for charging for failed snipes, at a somewhat lesser rate (10 cents, I believe), this seems to me like a fairer way to compensate the vendor, rather than to charge a percentage commission for services that you really rendered for yourself.

Chatter163 also said:
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I think another issue is why your snipe was not your max. The whole point of sniping is to bid your absolute max, which apparently was not the case here, since you then manually bid more.
--------------------------------------

No, one of the "points" of AS is to *delay* your *commitment*, so that you can make up your "final" mind right up to the last minute -- that's even one of the points which AS makes in promoting its service, so it is perfectly normal to make a final decision after taking a look at this auction, as well any others which you may also be watching; however, AS "locks" you now at about *three* minutes before the end of an auction -- this may help AS to place snipes a bit more reliably, but it also loses for the customer the ability to make that last minute decision.

Remember, telling people to "bid their absolute max" in advance is the major piece of egregiously wrong advice given out by eBay, and its false premise is the major reason for the existence of AS, which exists for the very purpose of *delaying* that final decision (both its announcement to other bidders and your right to change your mind!)

Happy weekend! Roll Eyes

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