Missed snipe

setansuciMember

I missed a snipe. Item number 2857420070. The auction ended with my max bid higher than the winning bid. I put a lead time of 12 secs. No email was sent.. nothing.. sigh. What am i doing wrong here? I've put it in a bidding folder and filtered the ready to snipe and the snipe appears. Now its just sitting there with the ready status even tho the auction ended. Any ideas on what actually happened?

9/25/032:37 AM

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snipersarabAuctionSniper Support

Hi,

I'm sorry that was our fault. We did a short database maintenance last night that we hadnt planned.

You can receive some free snipes here:
http://www.auctionsniper.com/freeSnipes.aspx

This is only of the only times in a very long time we've done something unscheduled like that.

9/25/0311:36 AM

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setansuciMember

Thanks for the snipe. Maybe in future you guys could at least inform us of maintainence schedule so we can think of alternatives =)

9/26/038:38 PM

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chatterMember

Doesn't "had not planned" mean that they did not know it was going to be necessary? How could they inform anyone of an unplanned operation?

9/27/034:46 AM

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bjtMember

Perhaps a procactive notice from AS after the fact would be appropriate.

It may come off better to notify everyone that an unplanned maintenance issue took place, instead of waiting for someone to complain or become confused as to why their snipe didn't work.

Just a thought...

9/27/035:37 AM

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mrsmMember

I wish Sara or someone would explain WHY they don't post things in there news and updates !

rsmiller40

9/27/037:51 AM

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dagnabitgrabitMember

I had written an email to AS support requesting they post replies to problems and post updates about known AS and eBay issues, and wasn't very satisifed with the answer (which took 3 days to get). In general, the answer stated that the forum is for the users, not the AS staff... which in my opinion is a very lame answer. I did reply reiterating my thoughts on the subject.

I too hope that AS staff step up to the plate and become more proactive in informing us of known issues and responding to problems here. I think it is great that so many of us try to help when someone posts a problem, and we often speculate on the causes. Most of the time we are correct, but I'm sure what we have to say doesn't carry nearly as much weight as hearing it from an AS staff person!

I enjoy trying to help people out, but lately I've felt burdened with the concern that we (helpful users) are the only ones addressing posted concerns. And I've noticed a few people don't always believe what we have to say. I then find myself gathering info to "prove" my statements. This could all be avoided if AS staff would post a brief message the day following a known problem... like last Sat's eBay problems.

Ok... I've said enough. Glad others are piping up. Maybe AS staff will take note and make some changes.

Keeping my fingers crossed...

diva (aka Dag)

9/27/031:50 PM

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mrsmMember

Thanks, Diva. I, as well as many other have repeatedly said that there needs to be more imput and updates of problems, downtimes, etc. As you can see by the still May date, it seems to fall on deaf ears. Hopefully your email to them will not!

rsmiller40

9/27/032:01 PM

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warriornunMember

quote:
dagnabitgrabit posted: I had written an email to AS support requesting they post replies to problems and post updates about known AS and eBay issues, and wasn't very satisifed with the answer (which took 3 days to get). In general, the answer stated that the forum is for the users, not the AS staff... which in my opinion is a very lame answer.

Hmmm...well, the only problem with that response from AS is that their own folders are defined as follows:

News and Updates: Check here often for the latest news and updates from Auction Sniper.

Auction Sniper Support: The best place to get your questions answered. Post any issues here and get answers both from Auction Sniper support and from other Auction Sniper users!

I don't mind a "user's forum" - in fact, I admire groups/companies/etc that encourage free speech amongst their community...it's just that they either need to follow the definitions of their folders in this forum, or they need to change the definition.

WarriorNun

"If you can't be a good example, then you'll just have to be a horrible warning"

9/28/038:36 AM

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bjtMember

I agree with both Warriornun and dagnabitgrabit, in that to receive a response from AS that is in essence saying "its not our concern" is at the very least, poor customer service.

I feel that perhaps the folks at AS have started to rely on the responses from its members to answer questions and notify other members of service problems and system outages.

I am appreciative of their trust and faith in our abilities to answer questions and bring problems to their attention, but I think a more "official" word from AS would be more appropriate.

9/28/038:56 AM

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mrsmMember

Since we are their customers and without us there would be no need of staff, perhaps they might want to consider what we feel is important! And, I would say, counting the posts over a considerable amount of time, it must be important to us.