I agree with both Warriornun and dagnabitgrabit, in that to receive a response from AS that is in essence saying "its not our concern" is at the very least, poor customer service.
I feel that perhaps the folks at AS have started to rely on the responses from its members to answer questions and notify other members of service problems and system outages.
I am appreciative of their trust and faith in our abilities to answer questions and bring problems to their attention, but I think a more "official" word from AS would be more appropriate.