I had written an email to AS support requesting they post replies to problems and post updates about known AS and eBay issues, and wasn't very satisifed with the answer (which took 3 days to get). In general, the answer stated that the forum is for the users, not the AS staff... which in my opinion is a very lame answer. I did reply reiterating my thoughts on the subject.
I too hope that AS staff step up to the plate and become more proactive in informing us of known issues and responding to problems here. I think it is great that so many of us try to help when someone posts a problem, and we often speculate on the causes. Most of the time we are correct, but I'm sure what we have to say doesn't carry nearly as much weight as hearing it from an AS staff person!
I enjoy trying to help people out, but lately I've felt burdened with the concern that we (helpful users) are the only ones addressing posted concerns. And I've noticed a few people don't always believe what we have to say. I then find myself gathering info to "prove" my statements. This could all be avoided if AS staff would post a brief message the day following a known problem... like last Sat's eBay problems.
Ok... I've said enough. Glad others are piping up. Maybe AS staff will take note and make some changes.
Keeping my fingers crossed...
diva (aka Dag)