Loss of confidence with Auction Sniper

quote:

Choices:
[]Consider a redundant backup system?
[]Consider an acceleration of your preventative maintenance schedules?

I guess only AS can vote in this poll?

R2

We already have redundancy. What happened last Sunday went beyond what redundancy could fix. We could make redundant the redundancy but at what point is enough. The redundancy is what failed. There isn't anything to fix that.

You have no snipes in your account from last night and all snipes at 7pm were placed correctly. Perhaps you didn't bid enough. Can you provide the item #? I checked your deleted snipes also. Maybe you just forgot to add the snipe to our site?

What would be most useful is if you could click the "View Confirmation" button next to that snipe and then paste in the URL here. That will let me see exactly what happened and find the snipe all at once.

Hmmmmmm, a bit of a truth-twister, perhaps? Add another one-post wonder to the list.

I’m not sure, based of the topic, that any encouragement to make the O.P. a two, or three,-post wonder would be wise. And, at what number of posts does a user move from “wonder” to “wander”?

Auction Sniper has been choppy for quite a while now. It also did not place a bid for me on eBay for an item which was highly collectible and based on the winning price, I believe I would have won if Auction Sniper had functioned correctly. I am now using: [spam removed]

Don’t understand why Sara doesn’t just add these sites to the word-filter list. Heck, it may even take links.

Yes the site is down AGAIN! I think we've all been very patient. Looks like we'll have to enjoy the wonderful memories of when Auction Sniper was 100% reliable. Something obviously changed; probably a very competent IT person left & has been replaced with an incompetent one. Nothing is forever; MOVE ON.

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Auction Sniper has been choppy for quite a while now.

Excluding Sunday we'd missed only 1 in 5500 snipes in the past month. That includes people who enter 1 or 2 second snipes. That's around 99.98%. Basically less than 2 per 10,000 snipes.

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Heck, it may even take links.

I don't add them because then people just type stuff with spaces in it or whatever to get it past the filter. Then it's 100x harder to search for and delete.

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probably a very competent IT person left & has been replaced with an incompetent one.

Nobody has quit or left.

Multiple power supplies all died at once. Something like 7 power supplies in that machine and I think it takes 3 at once to die. This is just bad luck. We put new ones in and we're rocking and rolling again. That was probably the longest we've been down in almost all 7 years we've been doing this. And we're put things into place so that even this won't stop us next time.

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probably a very competent IT person left & has been replaced with an incompetent one.

- a rather tame theory! I thought a rat the size of a small cat had burrowed into the server room and eaten through an important cable. Or a helicopter had crashed into the side of the building leaking fuel down the service ducts causing a blackout.

Still, if this is what it takes to get rid of these 'fair weather friends' then good news I say!

R2

I think it unwise for region2 to consider a career in customer support/service - unless he's a double agent.

quote:

Originally posted by Sniper Sara B.:
I don't add them because then people just type stuff with spaces in it or whatever to get it past the filter.

But, the word in the link would be filtered.

As an example: http://www.auctionsniper.com would turn into http://www.*************.com

Grant it, someone could still be creative with the name, but at least the link wouldn’t directly connect them to the other site.

But, if you’re already aware of this, then you’re already aware of this.

I understand you have a backup but for the past week including this past weekend 2/2-3/08 I have not been able to use the system at all. It is working now and worked some last week but did not this past weekend and there is not explanation of that and no report of an outage? My internet service was not out I did not experience any other non login instances.

Click on the Help tab and ask support - this is mainly a discussion forum

R2

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But, the word in the link would be filtered.

Until as soon as the person posted that, saw it was filtered and clicked the edit button. Believe me, been there, done that. That's what people do. It's easier to just find and erase them. Usually by then they aren't mad enough to post it again, or if they are I give them a week vacation from the forums.

7 power supplies went failed at the same time? I don't know about anyone else, but that seems highly, highly unlikely. I was noticing problems such as having to log-on multiple times, entering an item number with a snipe not Auction Sniper not taking it, etc. for a couple of weeks. Then of course there was the not being able to access the site at all. And, the 1 bid out of 5500 that didn't go through must have been mine (although I don't believe that stat either). The problems Auction Sniper is having is really too bad. It was a great tool but now it's gotten to the point where you can't trust it to place a bid.

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Originally posted by BnB Beatles Depot:
And, the 1 bid out of 5500 that didn't go through must have been mine (although I don't believe that stat either).

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Originally posted by Sniper Sara B.:
Excluding Sunday we'd missed only 1 in 5500 snipes in the past month.

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Originally posted by BnB Beatles Depot:
I mentioned it in my last post but the forum administrator deleted the reference.

Why would you expect anything else? Actually, I’m always surprised when someone has the cajones to leave the name of another service, let alone a link.

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7 power supplies went failed at the same time?

I'm not here to teach you how server redundancy works but I did not say 7 failed.

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The problems Auction Sniper is having is really too bad. It was a great tool but now it's gotten to the point where you can't trust it to place a bid.

I checked your snipes before and none were missed, excluding the Sunday. You had 2 that you deleted from the time you mentioned, we don't place deleted snipes. The service as I mentioned is very reliable and the stats I provided are accurate. Yours was not the 1 in 5500 since you deleted it. No site is perfect, but we're as close to it as it gets which is why we're 2x bigger than the next closest site. We have the most reliable sniping, the best support, the most feature rich site, the quickest to resolve eBay changes because we're not 1 or 2 people working by themselves doing everything from support to the fixes. etc. We rock! Oh ya. And that's the end of this thread. File a support case if you have a bug to report or your snipe wasn't placed.