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Reply to "Loss of confidence with Auction Sniper"

We already have redundancy. What happened last Sunday went beyond what redundancy could fix. We could make redundant the redundancy but at what point is enough. The redundancy is what failed. There isn't anything to fix that.

You have no snipes in your account from last night and all snipes at 7pm were placed correctly. Perhaps you didn't bid enough. Can you provide the item #? I checked your deleted snipes also. Maybe you just forgot to add the snipe to our site?

What would be most useful is if you could click the "View Confirmation" button next to that snipe and then paste in the URL here. That will let me see exactly what happened and find the snipe all at once.
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