I agree... you are ticked off.
Would have been a good post without the politics, but I'm not into that, so maybe it's just me. [(edit) nope, guess not...]
The early bidding is a problem, and has come up quite suddenly and not expected for this time of year. (not talking about the maintenance issue here) If we are put in a 'different pile' once we cross over to the paying side, I've not noticed it. The majority of the time, my bids have been placed within a second or two of my requested time of 7 or 8 seconds.
I doubt if there is any business relationship between AS and eBay. That's clear from the down time suffered by AS the last time eBay made a change to their bidding screens. Programmers scrambled for hours before they got it fixed and working again. eBay has also referred to AS as a parasite, which hints at what eBay thinks of AS... and you and me for using it.
WELCOME to the forum.
I'm sorry your snipes have been going in early. We're checking into that and will be addressing any problems we find.
quote:Sniff sniff, snort snort... ya caught me!
devolped in some think tank exercise or over a few lines of coke
quote:Huh? Read the replies from us on this community all over the place. Then look at any other company in the world out there. I doubt you'll find anyone as open and responsive as we are.
Evasion and obfuscation is the key to this business
quote:I suppose that's why we've built the largest site of this kind. We offer the best product, support, and reliability. Only 10 snipes in the last 85,000 auctions we've sniped haven't been placed on time. That's 1 in 8,500. And it's doubtful the 10 we missed were through any cause within our control.
Mind you, it's a very short sighted business practice if you want to build a real business which has longevity.
Sara,
AS is NOT being open and responsive. The face you give your company through your “support” in this particular matter is appalling and disappointing given how well I’ve seen you perform on other problems in the community. Your canned responses of ‘best in support and reliability’ are just as meaningless to me at this point as your unsubstantiated claim of 10 in 85000 auctions going off in time. ‘In time’ by whose definition? What exactly does AS consider ‘in-time’? In-time for AS to get paid? This is precisely the problem we are experiencing. AS internal definition of IN-TIME is substantially different than the definition you have on your literature.
You still haven’t addressed the key issue. You're arrogant defense of a purposely broken system designed to mislead your customers is saddening. YOU have stated AS manipulates lead-times to ensure bid registering. AS literature states something very different. Your company is lying; you're not helping my opinion on this belief. By avoiding the key issue in your post and writing tripe responses to drivel you're either illustrating your ignorance by not addressing the issues we've raised in other posts, or confirming this community’s growing suspicion that we're being had.
Auctionsniper.com is manipulating bid lead-times for their benefit when it says specifically that it does not manipulate bid lead-times. What is your response to that? Yea or Nay? If it yes, then AS needs to disclose to its customers that it is doing this and it can only do this properly (i.e. not through a forum post) by changing its main literature on the matter. This is the problem. If you fix it, then everything’s kosher.
If you’re going to inflate auction prices by sending in bids in early to make sure your customer wins (and in turn you get paid) then at least be honest about it. We are not ignorant of your actions so please quit treating us like we are. If your not being honest about your business model (or maybe, Sara, you had no idea before this that this is what your engineers are doing), then this problem will keep cropping up. Word of it will eventually leave these forums. The end result will not only damage your business but also that of your competitors.
PB
P.S.
Juliecat I hope my energies aren’t wasted. I think AS has great potential and will earn the right to be my sniping service when it eventually irons out its communications with their customers.
As you do, I presume this to be the case. As I've stated endlessly, AS really hasn't given me anything of substance to change my mind. If it is a mistake on their part it should be simple enough to fix.
While this may be true, it doesn't make you right. This type of attitude makes you ripe for a trouncing by your competition. All they have to do is state they don't "mislead their customers by placing bids too early like Auctionsniper.com" It probably wont be long before they catch on either.
AS is NOT being open and responsive. The face you give your company through your “support” in this particular matter is appalling and disappointing given how well I’ve seen you perform on other problems in the community. Your canned responses of ‘best in support and reliability’ are just as meaningless to me at this point as your unsubstantiated claim of 10 in 85000 auctions going off in time. ‘In time’ by whose definition? What exactly does AS consider ‘in-time’? In-time for AS to get paid? This is precisely the problem we are experiencing. AS internal definition of IN-TIME is substantially different than the definition you have on your literature.
You still haven’t addressed the key issue. You're arrogant defense of a purposely broken system designed to mislead your customers is saddening. YOU have stated AS manipulates lead-times to ensure bid registering. AS literature states something very different. Your company is lying; you're not helping my opinion on this belief. By avoiding the key issue in your post and writing tripe responses to drivel you're either illustrating your ignorance by not addressing the issues we've raised in other posts, or confirming this community’s growing suspicion that we're being had.
Auctionsniper.com is manipulating bid lead-times for their benefit when it says specifically that it does not manipulate bid lead-times. What is your response to that? Yea or Nay? If it yes, then AS needs to disclose to its customers that it is doing this and it can only do this properly (i.e. not through a forum post) by changing its main literature on the matter. This is the problem. If you fix it, then everything’s kosher.
If you’re going to inflate auction prices by sending in bids in early to make sure your customer wins (and in turn you get paid) then at least be honest about it. We are not ignorant of your actions so please quit treating us like we are. If your not being honest about your business model (or maybe, Sara, you had no idea before this that this is what your engineers are doing), then this problem will keep cropping up. Word of it will eventually leave these forums. The end result will not only damage your business but also that of your competitors.
PB
P.S.
Juliecat I hope my energies aren’t wasted. I think AS has great potential and will earn the right to be my sniping service when it eventually irons out its communications with their customers.
quote:
You are asking them to come clean on the con which they use [...] to reel in custom so they can rip them off.
As you do, I presume this to be the case. As I've stated endlessly, AS really hasn't given me anything of substance to change my mind. If it is a mistake on their part it should be simple enough to fix.
quote:
I suppose that's why we've built the largest site of this kind.
While this may be true, it doesn't make you right. This type of attitude makes you ripe for a trouncing by your competition. All they have to do is state they don't "mislead their customers by placing bids too early like Auctionsniper.com" It probably wont be long before they catch on either.
I have used AS for nearly three years (an eternity in eBbay land) and only twice have they ever not sent my bid in time. OTOH, I have succesfully won 834 auctions with them, with losses coming only when I have been outbid. I trust them to deliver, simply because they always HAVE delivered. Other sniping companies have come and gone in that time.
I also trust that AS would not risk bids not getting through on time or, conversely, would not send them way early (unless conditions warranted), risking counterbids that could cause the bidder to lose the auction. The speculation that AS sends them early to jack up the final price, but still allow the bidder to win the auction is ludicrous, to say the least. It imagines that AS has a crystal ball, knowing what other bidders will do, and which auctions will reach which prices.
Not knowing what amounts the counterbids would be, AS would not risk losing auctions, simply because then they do not get paid. By charging bidders only for wins, AS remains focused on winning auctions. There is no way to know if, or how high, counterbids might be; AS is not going to risk counterbids being too high. Whether all bidders agree with AS' conscious decision or not, AS has opted to sometimes risk sending bids too early, rather than too late. Those of us who have used the service for some time generally appreciate it, because we have all seen the complaints when bids did not reach in time--boy, have we seen them!
Lately we have seen a number of complaints about bids going in too early. Most (I said most, not all) come from new forum members, who appear in most (I said most, not all) cases to be new AS members. In many cases they are also new to eBay, which is another whole issue. But those of us who have been around a while notice that complaints run in trends. We recall the "bid not sent--this sucks" posts. Just as those whose bids were not sent (as in the recent bid group problems), depite their claims that they "would have won" because their snipe amounts were higher than the winning bid, have no way of REALLY knowing what the winning bidders had bid, so, too, those whose bids went in a little early have no way of knowing who planned to bid what amount, when and on which auctions. Perhaps folks should not bid amounts they are not willing to pay. And I think that we will ALWAYS have whiners, no matter what AS does.
I also tend to believe that some of the recent posts, since they seem to repeatedly beat the same dead horse, are actually made by the same individuals. I, for one, have granted the point that AS could handle the explanations better, but meanwhile am tiring of hearing about "company literature" and all the rest of it. Maybe AS could eplain this policy better, but it has been indicated countless times on this forum that this is the manner in which they have chosen to proceed. I do not use AS because of Sara; I use it because it snipes and wins auctions for me, and does so consistently.
There may have been a point in some of the recent complaints, but if so, it was made long ago and now we just have people beating the same dead horse. Can we move on? This is the last I will post on this subject, and members may consider this MY company literature.
I also trust that AS would not risk bids not getting through on time or, conversely, would not send them way early (unless conditions warranted), risking counterbids that could cause the bidder to lose the auction. The speculation that AS sends them early to jack up the final price, but still allow the bidder to win the auction is ludicrous, to say the least. It imagines that AS has a crystal ball, knowing what other bidders will do, and which auctions will reach which prices.
Not knowing what amounts the counterbids would be, AS would not risk losing auctions, simply because then they do not get paid. By charging bidders only for wins, AS remains focused on winning auctions. There is no way to know if, or how high, counterbids might be; AS is not going to risk counterbids being too high. Whether all bidders agree with AS' conscious decision or not, AS has opted to sometimes risk sending bids too early, rather than too late. Those of us who have used the service for some time generally appreciate it, because we have all seen the complaints when bids did not reach in time--boy, have we seen them!
Lately we have seen a number of complaints about bids going in too early. Most (I said most, not all) come from new forum members, who appear in most (I said most, not all) cases to be new AS members. In many cases they are also new to eBay, which is another whole issue. But those of us who have been around a while notice that complaints run in trends. We recall the "bid not sent--this sucks" posts. Just as those whose bids were not sent (as in the recent bid group problems), depite their claims that they "would have won" because their snipe amounts were higher than the winning bid, have no way of REALLY knowing what the winning bidders had bid, so, too, those whose bids went in a little early have no way of knowing who planned to bid what amount, when and on which auctions. Perhaps folks should not bid amounts they are not willing to pay. And I think that we will ALWAYS have whiners, no matter what AS does.
I also tend to believe that some of the recent posts, since they seem to repeatedly beat the same dead horse, are actually made by the same individuals. I, for one, have granted the point that AS could handle the explanations better, but meanwhile am tiring of hearing about "company literature" and all the rest of it. Maybe AS could eplain this policy better, but it has been indicated countless times on this forum that this is the manner in which they have chosen to proceed. I do not use AS because of Sara; I use it because it snipes and wins auctions for me, and does so consistently.
There may have been a point in some of the recent complaints, but if so, it was made long ago and now we just have people beating the same dead horse. Can we move on? This is the last I will post on this subject, and members may consider this MY company literature.
If you dont follow the sheep, you are bound to get slaughtered.
I fail to see how this particular gem is meant to put these forum members mind at ease, they are just figures which mean little to those who have had snipes fail or go in very early. Same as Sara's claim that 10 in the last 85,000 have failed. Just numbers, could be fictious for all we know. You could say you had NO snipes fail and it would mean nothing, obviously there are others out there that are having difficulties.
I also fail to see how being new to ebay or AS is of consequence when you really dont need to be a rocket scientist to work either. Obviously if their snipes are firing - they are doing it correctly and it would apprea that AS needs to tweak there lag time processors.
As to why this conversation still continues... well doh....obviously its still an issue.
Maybe if Sara came in and replied why this is all of a sudden happening and that the AS techies are looking at the problem, then the horse would be let die.
Instead, these people come to a *support forum* and get rude replies from Support and Regular posters. And yes, alot of them come in *ready to fire*, I guess if I read the last few threads and saw the hostile responses - I would come in ready for a sh*t fight too!
These *new* AS members dont want statistics, they want to know their concerns about the lead times are being taken seriously and not being waved away as user incompetence.
Oh and by the way Juliecat I love conspiracy theories - keep them coming.
Maybe one of the other AS Support staff will come along and explain what is going on - AS cant keep saying there isnt a problem when it appears there is.
quote:
I have used AS for nearly three years (an eternity in eBbay land) and only twice have they ever not sent my bid in time. OTOH, I have succesfully won 834 auctions with them, with losses coming only when I have been outbid. I trust them to deliver, simply because they always HAVE delivered. Other sniping companies have come and gone in that time.
I fail to see how this particular gem is meant to put these forum members mind at ease, they are just figures which mean little to those who have had snipes fail or go in very early. Same as Sara's claim that 10 in the last 85,000 have failed. Just numbers, could be fictious for all we know. You could say you had NO snipes fail and it would mean nothing, obviously there are others out there that are having difficulties.
I also fail to see how being new to ebay or AS is of consequence when you really dont need to be a rocket scientist to work either. Obviously if their snipes are firing - they are doing it correctly and it would apprea that AS needs to tweak there lag time processors.
As to why this conversation still continues... well doh....obviously its still an issue.
Maybe if Sara came in and replied why this is all of a sudden happening and that the AS techies are looking at the problem, then the horse would be let die.
Instead, these people come to a *support forum* and get rude replies from Support and Regular posters. And yes, alot of them come in *ready to fire*, I guess if I read the last few threads and saw the hostile responses - I would come in ready for a sh*t fight too!
These *new* AS members dont want statistics, they want to know their concerns about the lead times are being taken seriously and not being waved away as user incompetence.
Oh and by the way Juliecat I love conspiracy theories - keep them coming.
Maybe one of the other AS Support staff will come along and explain what is going on - AS cant keep saying there isnt a problem when it appears there is.
I couldn't have said it better, Bartelby. Thank you.
PB
PB
quote:Yep, pure lies. We actually only got in 10 bids in 85,000. The other 84,990 weren't placed. Listen, I simply pulled up our stats page at the exact moment I posted that thread and saw how many in we'd been sending later. Here I'd do it again. 17 in the past 47,000. I'm probably just lying again though. I suppose to the 1 in 3,000 people whose snipe failed it's no consolation that it was theirs that failed.
Just numbers, could be fictious for all we know.
quote:It's the same age old issue, that has been addressed at least 100 times.
Maybe one of the other AS Support staff will come along and explain what is going on - AS cant keep saying there isnt a problem when it appears there is.
Late bids never win. If you dont want AuctionSniper to place a bid that has a chance of making it to eBay on time then please go elsewhere, we dont want to here you're anymore because we're not going to change our system. Late bids always lose, if you like losing we have dozens of unreliable competitors go use one of them. We are the largest sniping site for the very simple reason that we are the most reliable, people come here in droves from everywhere else.
If you want to make a suggested change to our site or text, file a support case.
In any case this is the end of this discussion. It's been discussed in other threads at least 100 times as well. Any new threads created will be deleted, and the posters posting privlidges will be set to moderation, which means I'll have to approve new posts.