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I don't know how many support issues I've sent regarding emailed-searches not working. It rarely works anymore. I would estimate that it doesn't work 70% of the time. That's probably generous. LOL!

I really can't imagine why AS won't/can't get it working. It's sooo much more convenient to click the "Snipe it" button the emailed searches from AS rather than the emailed searches from eBay.com
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Bugs and bandwidth problems? Keep dreaming...

You already know that 1 bid group problem was caused by a missing status. That's one of the few bugs if any in the past couple months. How the status was missing I dont now, but adding the status solved the problem. So we didnt even fix a single letter in our code.

As for bandwidth we've got unlimited bandwidth. We dont use 1/40th of what we are capable of using. If things are running slowly for you you may want to try a different ISP or something.
Just for information...

I don't normally use the search and email from AS. Mostly because I use 'Snipe it Now' from my toolbar while at eBay. I always like to look at the auction at eBay before entering a snipe so it's just as easy.

However shortly after your post yesterday I did set up two searches. I asked AS to run every 2 hours and email me. Still no emails... Maybe I'm doing something wrong, but don't think so.
A couple of points:

1) I would not be opposed to using the "Snipe It Now" toolbar feature if there weren't so many reported problems in this newsgroups. Thanks, but no thanks.

2) You set up searches to get emails every 2 hours? LOL! Rotsa luck dude. I'm supposed to get them once a day and can go for a week at a time without getting anything.


It should be said in all of this, that AS's sniping feature works *perfectly*. Perfectly. It's just such a shame that it's such a pain to get the Auction ID#'s from within eBay,,,, have to write it down,,,, sign onto AS,,,, and setup a bid from within AS, etc.

quote:
Originally posted by Puppy Raiser:
Just for information...

I don't normally use the search and email from AS. Mostly because I use 'Snipe it Now' from my toolbar while at eBay. I always like to look at the auction at eBay before entering a snipe so it's just as easy.

However shortly after your post yesterday I did set up two searches. I asked AS to run every 2 hours and email me. Still no emails... Maybe I'm doing something wrong, but don't think so.
I had a number of outstanding Support cases for searches not working. I had provided examples with links etc. Then one day AS had a spring clean and closed them all down. No 'ifs' no 'buts' - just gone! They obviously have no intention of getting them working - makes you wonder why they bother keeping the SEARCH tab visible. Guess what - I haven't bothered to re-submit them... Roll Eyes

I use the Snipe-It-Now feature and it works fine for me. I have never had an AS snipe not work for me so I love the product but I am dismayed with the quality of support. Mad

Also, if you don't want to use Snipe-It-Now then no need to use pen and paper. Just highlight the auction number, right click and choose 'Copy' then Alt | Tab to the My Snipes page then paste it in. Sounds like a good reason to load up the Snipe-It-Now feature. Wink

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quote:
1) I would not be opposed to using the "Snipe It Now" toolbar feature if there weren't so many reported problems in this newsgroups. Thanks, but no thanks.

What? I use this all the time, no problems. Additionally I dont see others reporting problems with it either and I do support!

As for searches I get mine every day, they work great for me. I'm sure there are some searches that dont work for some people but I believe they work for most.
I have never had a problem with the searches. Like Sara, I get mine every day as well. However, for some reason I cannot get the snipe it now. I had it in the past and it worked great. I know it must be something I am doing wrong. When I drag the snipe it now button over the toolbar it leaves 3 buttons one says 'snipe' another 'it' another 'now'. When you click on any of the buttons it says "find next occurrence of" 'snipe', 'it', or 'now'. I would like it back but I can copy and paste a number into AS without much difficulty.
I know this is as simple as it gets but I can't get it to work. I noticed every time I drug it up there and let go, my 'block pop up' number increased. When I disabled it & clicked the Snipe It Now button to drag it up to the links bar the Snipe it now box opened but it does not appear on any of my links bars. I will continue to live in the dark ages. Maybe I can catch a kid on his way to pre-school & have them fix it for me.
To get Snipe It Now working, set up an icon with this as the properties:-
javascript:void(win=window.open('http://www.auctionsniper.com/snipeit/snipeit.aspx?from=.page'+location.href, 'SnipeItNow', 'width=500,height=300,resizable=yes,scrollbars=no,menubar=no,status=no'))


Searches work fine unless you use Advanced Searches - unfortunately, if you are not in the USA then you have to use Advanced searches to look on non-ebay.com sites and they just don't work. Maybe if Sara was in the UK she'd get them working for us...? Wink

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