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9 replies

What would you do?

E ebayaddictMember
Okay, I posted a series of PayPal Only auctions and the terms of the auction stated that payment had to be made within 3 days of auction close or I was leaving negative feedback, no questions asked. Well all of the auctions went off without a hitch, except one (item #3170858932).

I know it has been only 5 days post auction but I have not heard a single word from the bidder; no payments, no emails, nothing! I sent her a payment reminder and a friendly note stating that I am super easy to deal with and to let me know if there were any problems. I've still had no reply. I decided to send her another email this morning and I the following message in return.

<b>This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Reason: not our customer</b>

So what would you guys do? Would you go ahead and file a non-paying bidder report or would you wait a few more days? I'd hate to leave negative feedback on her squeaky clean profile.

Thanks in advance,
Sherry
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puppyraiserpuppyraiserMember
I think you need to give it a few more days. >> Click Here << eBay says you must wait at least 7 days, (but not more than 45) to start the NPB process. Even then, I would hold off on the Neg feedback.

Unless they have made a change since I used it last, Filing a Non Paying Bidder Report generates an email from eBay to the buyer and seller with a warning. Then you must give them a few more days after that.

Once a Neg is given, it can not be taken back... even if it's a mistake. You have plenty of time, so don't rush. You have 90 days or more. After you get your credit for listing fees, and item has been relisted and sold, THEN revisit the issue and leave the feedback deserved.

rickrickMember
quote:
Originally posted by eBAY Addict:
Okay, I posted a series of PayPal Only auctions and the terms of the auction stated that payment had to be made within 3 days of auction close or I was leaving negative feedback, no questions asked

Sherry,

Those terms might be a bit harsh, or at times difficult to enforce?
J jlr43Member
quote:
Filing a Non Paying Bidder Report generates an email from eBay to the buyer and seller with a warning.
The seller can send a payment reminder thru ebay once 3 days has passed. The Non Paying Bidder Report email isn't so much a warning but more of a notice telling the buyer that ebay has been contacted and to please get in touch with the seller ASAP. I've had to send these out more than once and they're very polite and it usually does generate a response from the buyer.

IMO, a three day turnaround for payment is too short. Emergencies can come up, people have computer problems, there's a virus running rampant this week. However, if it was stated in the auction then the buyer knew it upfront and should conform to the seller's terms and try to at least make contact. I would wait 7 days and if there's been no contact by the buyer by then start the NPB process. Since she has "squeaky clean feedback" I would give her the benefit of the doubt and wait awhile before leaving a neg.
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mrsmmrsmMember
Yes, I think your terms are a bit un friendly, to say the least. I believe that Ebay gives a buyer 10 days to pay, if I am not mistaken. Sometimes people work hours that make it hard to get on and pay. I know one of my children is often in the hospital working long, long shift and have no computer available for days. Yes, I suppose they need to read your terms, no matter and stick with the rules of your auction. I am wondering if this was a retaliatory bid by this person that just didn't like the wording. Oh, probably not. Probably just a problem.

Last edited {1}
W wheresthefireMember
The person may have had an emergency or something. When some more time passes (like 2 weeks), start ebay's non-paying bidder process. You have to do that to get your fees back any way. I've only had one non-paying bidder and it was an unresponsive person like you may have here. I waited a month, periodically sending reminder emails, then had ebay contact her. She made 2 attempts to pay less than the full amount by personal cheque (which I specified in the auction that I don't accept) and they via credit card on Paypal (which the auction also said I can't accept), then I left negative feedback 4 days after I'd said that I would. Of course, she "returned the favor" and left negative feedback for me saying that I was "hard to deal with".

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