Hi, not sure if this is a known issue but are there only certain browsers with which the support form on your website will function? I have tried two so far, google chrome and safari, and both resulted in the same error message:
“Error: Unknown form. Please submit your issue to email@example.com. We are sorry for any inconvenience.”
It seems like it’s an issue with the captcha since the captcha disappears immediately after the green check mark shows up. Does your support form no longer work, or is this just a bug? If it no longer works, then why not just display that email address to save people the trouble?
I’m just trying to get account assistance with a question regarding my prepaid balance and I do not know how to obtain support though I did submit my concern to that Auctiva email address in the error message.