I agree that they need a better way to alert people when this happens. If I were sitting at my computer reading the forums, chances are, I would already know the service was down from not being able to access My Snipes. I don't use AuctionSniper to bid for me so I can sit at my computer checking AS and Ebay anyway, I set those snipes so I can go off and do other things, far away from my computer
What would really be nice would be text message alerts sent to my cell phone, or at least some kind of email (although a text message would get my attention MUCH quicker, and I bet that would apply to most everyone).
At the very least, I think users need to be compensated somehow for missed snipes and snipes that were placed way early. It doesn't seem right to pay for the service if it is sniping early, and I've had that cost me more money than my entire AuctionSniper balance... Even worse is when the snipe is not placed at all. Not only does this completely kill any trust that users have in the service, but it also can cost people priceless items that they really wanted. Saying to manually bid on items you really want is basically just like saying the service is unreliable and should not be trusted. I want every item I bid on, that's why I'm bidding
I guess one solution would be to just use more than one sniping service so that you have two snipes being placed for every item. The downside is that you'd probably get charged by both services every time you won something. Better than not winning the item at all I guess.
When I found out about it I went straight to several other auction nippers and found that none offer insurance. To me that is very important. Why? because sometimes the seller doesn't have all that good of feedback ratings, or they don't offer insurance or whatever the reason be; Auction Snipers insurance is a no brainer, it has saved me peace of mind and also $ when a seller wants to charge more than the USPS and I insure it on my own...kind of blows their bubble of rip off don't ya think?
who theatened Dave, shame on you, can't you learn to temper your temper? Goodness gracious people like you make this world a horrid place to live in. The world is basically a nice place if you'd only open your heart and see the good in people. As the old saying goes: "Smile and the world Smiles with you"...so on and so on! 
this doesn't happen very often and while it does I understand how it can be frustrating. It is a maintenance issue and you all should know that sometimes things fail and it can take some time to locate and fix the problem. This is no reason to threaten to go to some other bid sniping because Auction Sniper is the best and easiest I have used and they care about their customers and will help you with any problems without fail. Just write them in the proper format and see. 