I'm new to eBay (as of a week or so ago), and I'm finding out already that there is at least one MAJOR jewelry seller willing to risk a negative feedback over a measly $7.00. I'd like your comments/suggestions for handling this.
I won a bid, checked the seller's terms, and went through the checkout process immediately. Afterward, I went back to double-check the terms, which said, "$7.00 shipping and handling is included."
So I sent the seller a quick email letting him know I had processed my payment, and that after referring back to his terms, I discovered I had erroneously sent him $7.00 too much. I asked how we should handle the credit.
His message back to me (the next morning) said the $7.00 was not included, and that I was responsible for that cost.
I went back to the item page and discovered he had changed his web page. Needless to say, it no longer said shipping was included.
I didn't know sellers could change the web pages after an auction, and I have to tell you, it doesn't give me warm fuzzies.
The seller sent me a VERy friendly message after that one, saying he had sent my item and that he would really appreciate my leaving him a positive feedback. Right...kiss my what??...
He left me a positive feedback already, and I feel like he's trying to "play" me so I don't give him anything less than a positive feedback. If anything, I would give him a neutral, but at this point, I don't want to give him anything.
What would you suggest?
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