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19 replies

Seller GRIPE!!!

G Guest
First I want to preface this topic with the comment that 99 percent of the sellers I have dealt with have been friendly, thoughtful, occasionally helpful and most importantly, ORGANIZED people. However, I've apparently met up with that 1 percent of sellers needing to take a course on bookkeeping and recordkeeping before embarking on selling multiple items on eBay. That said, my story follows:

First week of April I completed 4 transactions with same seller. Paid the auctions immediately via personal check dropped at post office next morning. Seller waited several days to deposit (according to bank stamp on back of check, adding 5 days for snail mail on top of that - total 15 days), then added another 10 days hold time. That's fine, I hold PCs too, but I don't wait forever and a day to make the deposit to begin with. Seller finally ships item, received in good condition (fortunately), however I noticed that though I paid for insurance, there was NO insurance sticker on the package. I went ahead and left good feedback, the transaction was average at best but just to be civil and nothing really went all that wrong I figured, SO WHAT. It's easier to be nice.

Now the icing on the cake... yesterday evening I received 4 "Reminders to pay your eBay seller" notices on these very same items I had paid for and now have in my possession. I hunted up the cancelled check since it has been longer than 30 days since the purchases, referenced the item numbers I wrote on the check. Everything kosher. Right? WRONG! On her reply, she is threatening me with NPB notices on items I have PAID FOR and now own. I've responded to her with the comment that she needs to keep better track of her records.

I'll have the chance to 'DEFEND' myself when the NPB's come rolling in from what I was told at the eBay cafe. Someone in the Cafe suggested I scan the check (both sides) and send it off to eBay as proof of payment when the time comes. I guess I could photograph the actual items too, just as proof that the transactions were completed. Once I have paid for and received an item(s), I don't keep the old correspondence, it gets tossed out at the time I leave feedback.

The bugger about this is is that this seller has over 1,400 good feedbacks, only 4 negs and a few neutrals and none are recent. Wonder how many of those are buyers just finding it easier to go with the flow, even on transactions not all that good.

Ah, that feels better, just had to get that off my chest.

◊ Razz
Original Post

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R Rickdogg (Guest)
I also had the same experience with a seller filing a non-paying bidder alert when I had aready paid for the item (minutes after auction close) and already had it installed on my car Roll Eyes

Luckily the seller was a local (about a 20 minute drive) so I asked for his number and called him. I told him who I was and emailed him the paypal receipt. Boy did he feel like an ass Razz To top it all off, he never even apologized or left me a positive feedback for my fast payment and all of the trouble I went through to resolve the problem.

Just a question. Why do some people decide to never leave feedback??? (besides the ones who are clueless) I mean the ones that have already posted feedbacks for a select few(which is usually a small precentage of their transactions).????????????? Confused
C chickenlegs (Guest)
Feedback, Tis better to give than to receive? Yes, what is so darn difficult about leaving feedback. eBay makes it all but automatic for you. I was doing it "manually" for a while, until I found that magic "See all feedback I need to leave" link. It's easier than falling off your bike, but some people!!! I'm almost to the point that I'm going to leave feedback only after the other party goes first. I had one guy I bought off of three times, he left 0 feedback, even after telling me he would. Oh, well.
S Steve (Guest)
If someone doesn't leave feedback for you after a transaction has been completed, don't be shy -- write to him or her and ask for it. I always ask for feedback in my first contact with a seller, and at the same time I promise to leave feedback when the item I bought is received.
S Steve (Guest)
Some people seem to let their closed auctions pile up until they reach critical mass, and then post feedbacks all in a bunch. I just got feedback from a seller for an item I paid for, and received, nearly a month ago. Other eBayers make it a point not to post feedback until it's posted for them. But since feedback is optional, there's not much you can do about it one way or another. Roll Eyes
L lisa (Guest)
... I received an email from that moron, er, I mean idiot, no... that weinie seller that was threatening me with those NPB warnings. The email read:
++++++++++++++
Upon checking records I note that payment by personal check has been received and cleared for the above-referenced items. Please disregard previous warning(s). Thank you for your business.
++++++++++++++

No apology, no oops, forgive my mistake, NO NOTHING. Well, at least I won't have to go to eBay "court" ((SIGH)). Makes me wonder if this seller has done this to anyone else?:
S Steve (Guest)
Well, there's no law or eBay rule that requires him to give you an apology, Lisa. But you could drop him a line and tell him that you won't be doing business with him anymore because of his attitude. If he's doing what he did to you to other customers, he won't be in business long. Take comfort in that.
C clea (Guest)
I received an email today from another bidder (I am a collector and bid against the same people often - this one I have even bought from in the past) telling me to "give us a chance, play fair". Has anyone else recived e-mail from other bidders? I thought about responding but do not want to be in a war. This person tends to bid really low - I guess she wants to bid low and then have a bidding war. The funny thing is I did not use AS - because the auction was in The Netherlands (why does AS charge more for this anyway?) I got up in the early hours of the morning and bid!
I was just curious how many snipers have received such an email and how you responded. I am quite used to bidding in auctions with snipers and was surprised to get such an email. Eek
S Steve (Guest)
I haven't heard any complaints from eBay bidders whom I've sniped. Perhaps a few years ago this sort of reaction would be more commonplace, but now sniping is an accepted and widely-practiced technique of cost control. It seems to me, Clea, that the person who wrote to you isn't willing to come straight out and bid his/her maximum amount the first time. This, and not the snipe, is the cause of him/her losing so many auctions to last-minute bidders. The "unfair" thing is that he/she expects other bidders to accomodate him/her by getting into a bidding war and jacking up the price for everybody.
S star_trkr (Guest)
Hi Clea,

I've only had one situation where another bidder emailed after losing an auction to me. The 'sore loser' was new to eBay, and even though his email was quite vulgar, I chose not to respond. His email had been sent to me thru eBay and he didn't know my personal email address, and I didn't want him to get it. However, when I received a second one from him only a few hours later, I chose to contact Safe Harbor at eBay. They were very helpful and handled the situation for me. The 'sore loser' was appropriately disciplined by eBay.

It's unbeliveable how some people just don't seem to grasp the true nature of an auction -- if you don't bid high enough, you don't win! The guy who sent me extremely vulgar and abusive emails got himself suspended over a $5.00 auction. Frown
W WildeWoman (Guest)
Hello All,I have had may share of "experiences" with these morons too. I recently (finally!) received a bracelet watch packed in a too large box of styro peanuts. It was just tossed in! Not wrapped in tissue, not padded, just tossed in! I almost thought the box was empty except for the peanuts! The watch had gravitated to the bottom (of course!) and was totally unprotected. Sheesh! I also got an ugly email from a sore loser who stated "snipers suck, enjoy your widget" I was totally surprised! It is an auction folks!! Go to the mall and pay up front if auctions eat your nerves! As to disorganized! I won an auction for 4 concealer pens (makeup, men!) that were from England and hard to find. This was a U.S. auction. The seller did not send the win for weeks! I paid via Paypal the same days I won. I finally hear form seller: "I can only find ONE of the pens, I have no idea what happened to the other ones. I have so many little things around here"!!!!!!!!!!!!!!!! For gosh sakes lady, organize! I had emailed her repeatedly prior to finally getting a reply. I contacted Ebay and got her phone number, and I guess she got spooked and decided to contact me. She did issue me a refund, and she sent the ONE pen, and threw in a few other (un needed!) makeup items to placate me. I NEVER got an apology! I wonder sometimes if all these types aren't "under the influence" LOL Oh well, that's life at Ebay!
S snipehunt (Guest)
Two months ago I won an auction for a lot of paperback books. I still have not received them. About a month ago, after two unanswered emails to the seller, he finally responded, saying he didn't understand why I had not received them yet. Days later, I got another email from him explaining that there was a mixup, that they were never sent. And that he would send them plus four additional books via priority mail. They still have yet to arrive at my house. This was a month ago. I left negative feedback, the first time I ever did. Two weeks after this, he emailed me again, wondering why I had not gotten the books yet, and commenting on how 'slow' the mail is...which is true, but he was supposed to be sending them priority. He also said he would leave me positive feedback in spite of my negative for him....why should he leave negative FB for me? I paid immediately. Two months is unreasonably long to wait. Glad I got this off my chest!
N nativesun (Guest)
If getting feedback is a concern for you, always include the link to the item auction page in your email back to the seller. If you are really good at this, you can send a link that will take them back to your feedback page for that item.

For the seller, just be able to click an email link and leave feedback is usually easy enough to encourage them to leave feedback.

Worked for me! Only a couple of non-feedbackers out of 80 transactions. Wink
N nativesun (Guest)
I have sniped all along even before Auction Sniper was available. AS keeps my blood pressure down, BTW. (testimonial)

Before eBay changed their email policies so that email addresses are invisible, I only had one other bidder email me about the snipe.

His question? "How did you manage to beat me at the last second?" In other words, he wanted to know how to become a sniper.

I like sniping with AS because it makes me have discipline in my bidding. I never ever will get caught up in a bidding war. AS forces me to examine my budget for the item and set the maximum I want to bid. Then I WALK AWAY FROM THE AUCTION and don't know if I won or not until I get the auction end notice. Saves me lots of stress and lots of money. Recommended.

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