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12 replies

Need for plan to provide immediate notification of site problems

M michaelscMember
I believe that Auction Sniper should quickly inform its customers when an outage occurs on any of its servers---this one was nearly 8 hours. If we know that a portion of the site is down, we can immediately make other arrangements regarding bids. In the absence of information, nany like myself will spend considerable time trying to understand what is happening. I believe that the company should develop and implement a plan for informing your customers immediately when problems occur..via the main site or other approach... so that we can be proactive and either use Ebay or other approaches until the site is back up and operation. Such an approach will be viewed by many as a customer-oriented response.
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mrsmmrsmMember
quote:
Sniper Sara B.
AuctionSniper Support
Sniper Goddess posted January 24, 2004 01:59 PM
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Because unless we check the servers or our email we dont know. We arent a large company. Only about 5 people work on Sniper. If one of us doesnt notice, it wont be fixed until we do.


bartelbybartelbyMember
I understand that Mrs M Smile but I kinda agree with Michael (Hi and Welcome by the way!!), oodles of people rely on AS for their business as well as to win their once-in-a-lifetime trinket....I would have no way of knowing whats in my My Snipes page at any given time to place manual bids.

And I KNOW things like this happen, but surely there is some kind of loopy test that can be programmed to run automatically and send out an outage message straight away?

Lexie
rickrickMember
quote:
Originally posted by Bartelby:
And I KNOW things like this happen, but surely there is some kind of loopy test that can be programmed to run automatically and send out an outage message straight away?

But someone would still have to see the message. Small company - no one working weekends - Sara seems to come here at all hours. Might be a lot to ask and/or provide?
Last edited {1}
F fallrivergirlMember
In this business, 8 hours could easily be thousands of snipes (esp on a Saturday morning). If we aren't able to access our snipes, there will be no more sniping at AS.com, or should I say, there will be no AS.com.
Hopefully you will be able to implement a solution quickly - if you don't there's a competitor standing ready to snipe your business.
fallrivergirl
S snipersarabAuctionSniper Support
quote:
this one was nearly 8 hours.

6:30->10 = 3.5 hours. Where did you learn your math?

In any event we'll keep this in mind. However remember that when the server is down we wont know who is sniping or when. Nor would we have a way to get your emails, nor might we have a way to send the emails since it could be the colo or a switch that's down, etc.

As I mentioned in another thread, if you come ot our site and you cant log in, or you get error messages, unless you read otherwise here on the forums from us you should place your snipe manually. It's really a pretty rare occurance.

[This message was edited by Sniper Sara B. on January 24, 2004 at 02:51 PM.]
Last edited {1}

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