Need for plan to provide immediate notification of site problems

michaelscMember

I believe that Auction Sniper should quickly inform its customers when an outage occurs on any of its servers---this one was nearly 8 hours. If we know that a portion of the site is down, we can immediately make other arrangements regarding bids. In the absence of information, nany like myself will spend considerable time trying to understand what is happening. I believe that the company should develop and implement a plan for informing your customers immediately when problems occur..via the main site or other approach... so that we can be proactive and either use Ebay or other approaches until the site is back up and operation. Such an approach will be viewed by many as a customer-oriented response.

1/24/0412:28 PM

Original Post

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        (function() {
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            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
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        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
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