Logging on

I haven’t logged on in a long time and couldn’t remember my password so I followed the process to change my password at least4 times.  Each time it said the information didn’t match when I know it was the same as what I had just entered.

please help!

 

 

Original Post

Hello Reeasley333 - 

I am sorry to hear that you have run into difficulty updating your password.  It is unclear what may be occurring for you as the reset emails have been working as expected.  As this issue pertains to account specific information, I recommend that you file a support case from under the Help tab of the site so our support team can look into it based on your specific Auction Sniper account.

Please note that you can file a support case at any time from under the Help tab of the site and you do not need to be logged in to your account to file a case. 

  - Craig

Hello again,

I've checked our support queue and we did respond to your query, so you should have received the response directly in the email address associated with your account. Please be sure that your email provider has not directed the response to your Spam/Junk/Trash folders.  It also appears that you were able to log in to the account yesterday in the evening.

If you are still running into difficulty, please feel free to followup with your support case letting us know the details of what is currently occurring for you and we'll be happy to look into it further.

 - Craig

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