I will close my Auction Sniper Account!!!!!

Reply (submitted [Monday, 5/18/2015 8:01 AM PDT])

Hello,

Thank you for contacting us and I am sorry to hear the trouble you are facing. I have checked our records and do not see any other support case filed by you regarding this.

I've reviewed your account and found that snipe for provided item number is showing up status message ‘Ebay Requires Account Verification’. The 'View Confirmation' (an eye shaped icon) located at the right of the snipe is displaying following message:

“Enter a verification code to continue

To keep eBay a safe place to buy and sell, we will occasionally ask you to enter a verification code. This helps us to block unauthorized users from entering our site. Please enter the verification code in the image below and click on the "Continue" button to enter our site. Learn more about our security policies.- opens in a new window or tab

Enter the verification code

Change the image | Listen to the numbers
Continue”

The "View Confirmation" page is not an actual eBay page, but a snap shot/record of eBay's request when Sniper attempted to access your account to place the bid. You will not be able to access/verify your eBay account via this page.

As we are unrelated to eBay, we have no control over what eBay may present at log in and eBay may present such a request at any time for any account. Sadly, our service is unable to complete such a re-quest or otherwise work around it when eBay presents it, and so in those cases, Auction Sniper is unable to place your bid. I am not aware of any similar service that can work around such a request.

Typically, this situation resolves itself in a period of time and snipes are then set normally. Our site is not illegal and our engineers make every effort to make adjustments on our end to reduce the likelihood of such occurring.

If you have any other questions or encounter further difficulties, please don't hesitate to ask!

Sincerely,
Auction Sniper Support

Hello Massxpert -

If you refer to snipes that received the "eBay requires Verification" status, then the response you have included from support appears to be accurate.

eBay requested confirmation at the time our system attempted to place your snipe, and our service is unable to work around a captcha or other additional requests at log in. We do record the last communication between Auction Sniper and eBay on the confirmation page of a snipe record, but that request was made at the time that our service attempted to place your bid - and as a record of that time, it is not a viable page that communicates with your eBay account from the snipe record.

Please keep in mind that eBay may make such a request at any time for any account and as we are unrelated, we have no means to predict or prevent such from occurring.

-Craig

We found other open Support Cases with your e-mail address.


Case ID Date Subject Status Support User
619315 10/30/2013 5:52:49 PM I CAN'T ACCESS TO MY ACCOUNT Hold - Proposed solution


672011 9/5/2014 7:40:44 PM Cant´t use my ebay code to access to Auction Sniper Hold - Proposed solution


704012 5/18/2015 6:45:17 AM Ebay Requires Account Verification Hold - Proposed solution


Is this support request related to any of the cases above?

Hello Massxpert -

based on what you have included here, each of the support cases referred to shows a state of a proposed solution. If the solution provided is not entirely clear to you, you would need to reply to the specific support case with your questions for further investigation.

The reply from support that you have included in your previous post appears to have been related to the most recent of the cases you mention, and is an issue that occurs occasionally when sniping.

- Craig

IN 15 years this has not happened to me .... that "eBay has required they verify my account information when a bid was supposed to be placed. THIS IS EFFECTIVELY A KILLER for AuctionSniper, and they admit it ... NO LONGER CAN WE TRUST AuctionSniper with winning auctions, and I will no longer use them.

I have received the same messages from AS support. I suspect they already know their game is up and want you to continue using AS for as long as they can persuade you. I suspect they have no solution to any of this. I'm looking for reliable alternatives (aside from manually bidding of course!). Does anyone know of any?