Originally posted by Craig A:
Hello All -
Please be aware that eBay may request such verification at any time for any account and as we are unrelated to eBay, we have no way to know ahead of time when such a request may be made. Auction Sniper is unable to work around such requests when eBay makes them.
Also note that the confirmation page from any snipe record is a snapshot. It is a record of the last communication between eBay and Auction Sniper at the time our service attempts to place your bid - it is not an actual eBay page and is not intended for any purpose other than letting you know what occurred at the time Auction Sniper tried to place your bid; it is not a functional page.
Our engineers make consistent adjustments on our end to reduce the likelihood of this type of request occurring from eBay.
Now, isn't that odd? EBay accepts NO responsibility for the action Auction Sniper calls "EBAY REQUIRES ACCOUNT VERIFICATION" The way it was explained to me by a well-seasoned EBay customer service representative VIA TELEPHONE (something Auction Sniper really needs to invest in, because, as anyone who comes to this so-called forum can see, the dates are so few and far between that users are being testy because we have no place to turn to to get real time information from this third party service); Auction Sniper is a third-party company, unrelated to EBay in any way, and having a snipe unplaced by this service is ridiculous. Buyers will always chose to have their auction end within 2-5 seconds of auction end, and it looks like the EBay computers and the A.S. computers just cannot talk to each other that quickly.
I just spent more than an hour using the customer service page, via internet -- because it is the ONLY way we can "talk" to anyone at Auction Sniper -- inputting all of the snipes I missed because of the ridiculous EBAY REQUIRES ACCOUNT VERIFICATION and DID NOT WIN glitches -- and then something occurred to me.
I sent a message to Auction Sniper, using that same "reach Customer Service" internet page, in May of 2014 -- ALMOST A YEAR AGO -- and oddly, I did not remember receiving any help from anyone at A.S. So, I looked up my own inquiries ... guess what I found? The inquiry I made last May (again, in 2014, almost a year ago), WAS NEVER REPLIED TO BY ANYONE AT A.S. It is still waiting for disposition.
The customer service rep at EBay told me I would be better suited to sitting at my desk, and placing bids ON MY OWN, since they could verify that they had NO way of contacting anyone at Auction Sniper to fix the problem that so many buyers are complaining to EBay about. They find it is a common problem in their complaint file, as well, when Auction Sniper uses these "terms" when a glitch has happened to folks who use the service honestly, expecting an outcome to WIN if they have the high bid.
If EBay cannot contact anyone at Auction Sniper to address a problem that is being tossed into their complaint file, and, believe me, it sounds as if folks are quite angry when they hear from EBay that they have no say-so in this because of the old THIRD PARTY COMPANY that Auction Sniper is, and that EBay can do nothing to help. Turning here, as I have learned today, is futile; remember, I have a problem I turned in almost a year ago that has not been addressed by Auction Sniper, still.
Everyone might do as I am doing this weekend (APRIL 10-11-12, 2015, FRIDAY THRU SUNDAY). Give Auction Sniper a chance ... list items this week-end. If you encounter the same problem, that we have been told is so very erratic and not at all common (which is why it happened to me on 3/29/15 AND 4/5/15, which, by my estimation is two weeks in a row, with today starting a third week that could follow the same pattern IF Auction Sniper has not yet verified by existence ... it seems to be VERY common), find a different listing service and/or go back to sitting at the computer and placing those last second bids yourselves. I thought I was getting a wonderful service through Auction Sniper, but now I am seeing a lot of things being done wrong. They are only a service if we pay our bills.
Once again, Auction Sniper, look to companies like SPRINT to get a cheap 1-800 number so your users have a place to call to get REAL help.
I do look forward to hearing how both of my "INQUIRIES" are being resolved. Thank you, Kathy Noland
can be reached on EBay through user name genuinething for a copy of this should it disappear