Ebay Requires Account Verification

I have had same problem ebay needs Verification message 2 days ago and my snipes were no placed . Ebay says it is Auctionsniper problem and I can't even access the reason using auctionsniper link provides I have typed the numbers 30 times and go no place today I can not even enter a snipe ? I have used this service 10 years so someone tell me what is wrong ?

Hello All -

Please be aware that eBay may request such verification at any time for any account and as we are unrelated to eBay, we have no way to know ahead of time when such a request may be made. Auction Sniper is unable to work around such requests when eBay makes them.

Also note that the confirmation page from any snipe record is a snapshot. It is a record of the last communication between eBay and Auction Sniper at the time our service attempts to place your bid - it is not an actual eBay page and is not intended for any purpose other than letting you know what occurred at the time Auction Sniper tried to place your bid; it is not a functional page.

Our engineers make consistent adjustments on our end to reduce the likelihood of this type of request occurring from eBay.

- Craig

quote:

Originally posted by Craig A:
Hello All -

Please be aware that eBay may request such verification at any time for any account and as we are unrelated to eBay, we have no way to know ahead of time when such a request may be made. Auction Sniper is unable to work around such requests when eBay makes them.

Also note that the confirmation page from any snipe record is a snapshot. It is a record of the last communication between eBay and Auction Sniper at the time our service attempts to place your bid - it is not an actual eBay page and is not intended for any purpose other than letting you know what occurred at the time Auction Sniper tried to place your bid; it is not a functional page.

Our engineers make consistent adjustments on our end to reduce the likelihood of this type of request occurring from eBay.

- Craig

Now, isn't that odd? EBay accepts NO responsibility for the action Auction Sniper calls "EBAY REQUIRES ACCOUNT VERIFICATION" The way it was explained to me by a well-seasoned EBay customer service representative VIA TELEPHONE (something Auction Sniper really needs to invest in, because, as anyone who comes to this so-called forum can see, the dates are so few and far between that users are being testy because we have no place to turn to to get real time information from this third party service); Auction Sniper is a third-party company, unrelated to EBay in any way, and having a snipe unplaced by this service is ridiculous. Buyers will always chose to have their auction end within 2-5 seconds of auction end, and it looks like the EBay computers and the A.S. computers just cannot talk to each other that quickly.

I just spent more than an hour using the customer service page, via internet -- because it is the ONLY way we can "talk" to anyone at Auction Sniper -- inputting all of the snipes I missed because of the ridiculous EBAY REQUIRES ACCOUNT VERIFICATION and DID NOT WIN glitches -- and then something occurred to me.

I sent a message to Auction Sniper, using that same "reach Customer Service" internet page, in May of 2014 -- ALMOST A YEAR AGO -- and oddly, I did not remember receiving any help from anyone at A.S. So, I looked up my own inquiries ... guess what I found? The inquiry I made last May (again, in 2014, almost a year ago), WAS NEVER REPLIED TO BY ANYONE AT A.S. It is still waiting for disposition.

The customer service rep at EBay told me I would be better suited to sitting at my desk, and placing bids ON MY OWN, since they could verify that they had NO way of contacting anyone at Auction Sniper to fix the problem that so many buyers are complaining to EBay about. They find it is a common problem in their complaint file, as well, when Auction Sniper uses these "terms" when a glitch has happened to folks who use the service honestly, expecting an outcome to WIN if they have the high bid.

If EBay cannot contact anyone at Auction Sniper to address a problem that is being tossed into their complaint file, and, believe me, it sounds as if folks are quite angry when they hear from EBay that they have no say-so in this because of the old THIRD PARTY COMPANY that Auction Sniper is, and that EBay can do nothing to help. Turning here, as I have learned today, is futile; remember, I have a problem I turned in almost a year ago that has not been addressed by Auction Sniper, still.

Everyone might do as I am doing this weekend (APRIL 10-11-12, 2015, FRIDAY THRU SUNDAY). Give Auction Sniper a chance ... list items this week-end. If you encounter the same problem, that we have been told is so very erratic and not at all common (which is why it happened to me on 3/29/15 AND 4/5/15, which, by my estimation is two weeks in a row, with today starting a third week that could follow the same pattern IF Auction Sniper has not yet verified by existence ... it seems to be VERY common), find a different listing service and/or go back to sitting at the computer and placing those last second bids yourselves. I thought I was getting a wonderful service through Auction Sniper, but now I am seeing a lot of things being done wrong. They are only a service if we pay our bills.

Once again, Auction Sniper, look to companies like SPRINT to get a cheap 1-800 number so your users have a place to call to get REAL help.

I do look forward to hearing how both of my "INQUIRIES" are being resolved. Thank you, Kathy Noland

can be reached on EBay through user name genuinething for a copy of this should it disappear

What I can't understand is that I have NEVER been asked for catchpa verification when I place a manual bid (and I place a lot) but it keeps happening when I use AS. All I can think of is that eBay is doing something with IP addresses.

Same exact issue twice in the last two weeks and I AM SO PISSED!!! I have spent, just like everyone else, loads of money on ebay sniping for the past 10+ years and now I missed 2 items that I was very interested on and there is no accountability or responsibility........there has got to be another sniping site that I can trust?? Help!!!

Yesterday (very early 13/04/2015 GMT) I had both my snipes fail with Ebay Requires Account Verification. I was able to place a manual bid at the time of the second failure. The bids were set for 7 seconds before auction end, so auctionsniper should have been able to make repeated attempts to place the bids.

Yesterday, I lost three of five snipes that were placed due to account verification. Of those three, I would have won them too. Of course, the lost snipes for the three things I wanted the most. While I understand AS can't know when this issue will rise, I still find it very frustrating. I am left with no other option but trying other sites or stop the practise all together.

It pains me to do this as have been a very satisfied customer here for many years...

Monday 13/4/15 I also had three snipes fail due to "Ebay Requires Account Verification". I am also very annoyed at this , because they were auctions I really wanted to win, and would have if the snipes did not fail.

I pay money for Auction Sniper and expect a high level of reliability because it is a paid service. If a good explanation cannot be provided by Auction Sniper, I will use a different sniping service provider instead.

The exact same thing happened to me, and not only that, but the page where I was asked to enter the "captcha" "verification code" would not accept their own code.

I tried it so far, eleven different times.

If there is no way around this, I will either be forced to find another sniping method, or take legal action against Auction Sniper for breach of contract in not providing the services I paid for.

Fix this.

Wow, that is EXACTLY what I went through........the page never accepted their own code. Finally, I deleted my payment info and reentered it and (knock on wood) so far, it's worked.

Hello Community -

Unfortunately Auction Sniper is unable to work around such additional request from eBay at log in and eBay may make such a request for any account at any time. As we are unrelated to eBay, we have no means to prevent or predict when such may occur.

As for the confirmation pages associated with your snipes, please keep in mind that these pages are records of the last communication between Auction Sniper and eBay in relation to the bid they are associated with; they are not, at that point, viable eBay pages - they are snapshots of eBay pages - so it is not expected behavior for them to operate as such.

Also note that our engineers regularly make adjustments on our end to reduce the likelihood of this occurring.

- Craig

Exact same issue last night. "Account Verification Required" prevented one snipe for an item on which there were no bids. Would have won, seller would have sold, ebay would have made money. Instead everyone loses. A snipe an hour later went through just fine. A manual bid entry today required no verification. I called ebay today and was bounced around to 4 different customer support reps in a foreign call center. After an hour on the phone they confirmed there is nothing wrong with my account and ultimately blamed the seller for requiring entry of the account verification captcha code, which is ridiculous. My theory is this is ebay attempting to thwart AuctionSniper and other bidding robots from sniping. Sniping clearly suppresses competitive bidding and likely costs ebay significant money. Appears to be random, maybe tied to IP address and time remaining in the bidding process, maybe a history of prior snipes. If this is true, it will unfortunately render Auction Sniper an unreliable means for bidding. Too bad because it has worked well for me for quite some time now. Sorry to hear others had the same experience. I plan to contact the seller who lost out and let him know why his item didn't sell.

I agree completely with Cellarseller. This isn't AS's fault - it's eBay. First, there's no reason for eBay to suddenly require a captcha when bidding, since manual bidders have already logged in. It must be directed at sniper bots. Why? Over the years I have received emails from other bidders (from a time when they could get your email) complaining that I had sniped an auction and "hadn't given them a chance to bid again." Despite the fact that they are clueless about proxy bidding, I suspect their complaints to eBay have caused this captcha nonsense. And as in Cellarseller's case, I lost out on an auction that had no other bids. Once again eBay is protecting the newbie bidders at the expense of sellers. If enough of us notified sellers that they missed out on a higher bid, maybe eBay will drop this nonsense. Otherwise AS's sporadic lockout renders it useless.
A better solution for eBay is what other auction sites do: an auction won't end until x minutes after the last bid. At least that way the newbie complainers have to be at their machines to re-bid.

I also experienced this problem, the first time last week on the 19th. after reading a lot of discussions on the ebay boards, i came across an interesting point - that these captcha problems often occur on sundays, when the ebay bidding traffic is very high. my initial two times of this occurring happened last sunday. so today i was wary, and manually bid when i was able, with no problems whatsoever. but one of my snipes didn't go through and gave the ebay verification required message on auction sniper.

so, my theory is that *THIS IS A PARTICULAR PROBLEM ON SUNDAYS* and my experience is particularly in the *AFTERNOON*.

my snipes from the morning had no problem, but my snipe that was blocked was in the afternoon (CST).

i, too, rang ebay last week after this occurred, and had a customer service rep tell me that 'ebay does not recommend third-party sites' etc. they clearly know about the problem.

i believe that this is probably not an attack on sniping sites, but rather a glitch on their very shaky server, a problem with ebay's technology, given that it seems to occur especially when there is highest traffic volume.

any other folks have this problem on sundays particularly?

Same thing has been happening to me. I am changing to a different sniping program and quit relying on AuctionSniper or just go back to manually doing the auctions that I really care about. Tired of missing items

This is the same thing that happened to me but on the 19th & 25th on 3 snipes. 2 I would have won and one I would have been outbid on. One of them no one else even bid on so I was sure to have won that. Interestingly on the AS lost page one of the items does not even have the final numbers right. I contacted auction sniper...they blame ebay. I contacted ebay and they blame auction sniper....but after being cut off once on ebay and calling back I was transferred to 3 people for over an hour of unresolved conversation only to state that auction sniper was obviously having "technical issues". I did register with another sniping Co. But they seemed more confusing and more costly so after I registered I decided not to use them and would continue looking for another one. I don't really see that it would be in ebay's best interest to interfere with sniping since there are SO MANY items NOT SELLING...you'd think they would welcome any honest bidding at all! ...PS: I have just "celebrated" (I use the term loosely) my 18th year anniversary being an ebay member! And ebay sent me an email to state such...and I say Between the bidding problems, the lack of selling problems I have had on ebay and a change in using terms coming in May, I feel like a needed break is in order. Not making any money anyway!

Ebay Requires Account Verification occurred 4 times now and I could have won all four. They occurred on

Sunday, 3/29 at 14:04 (bid placed to Switzerland)
Sunday, 4/26 at 15:01 (bid placed to United States)
Sunday, 5/03 at 13:41 (bid placed to Great Britain)
Sunday, 5/03 at 14:15 (bid placed to Great Britain)

Veronicalodge seems to have the correct theory as to when and why it occurs, Sundays in the afternoons, busiest times of the week.

Don't have the time to sit there and place all my bids, AuctionSniper has to do it for me. Do we all complain to Ebay to get this resolved?

No! EBay does NOT care. I've already been there and done that! The overwhelming sense I got when speaking to customer service reps on THREE different occasions is that if they did NOT have to do any business with 3rd party companies, they wouldn't! The can't do anything more than they already have -- NOTHING. They have no authority over A.S.'s third party sniping, and vice versa. Auction Sniper still gets their fee, even if we miss our auction because of "EBay Requires Account Verification," so what do THEY care?

I'm looking for an alternative, but all I've found so far require money in advance on the account. Which is more aggravating?

A.S. will continue to say it is NOT their fault and EBay will say they have no control over third party companies.

Griping, I have found, does no good when it comes to this topic. (

Hugs, and GOOD LUCK!

Kat

Hello genuingthing -

Please keep in mind that our service does not assess a snipe fee on an item unless you win using our service. There are no charges associated with a snipe that does not win. You can see the details of our pricing structure here:
http://www.auctionsniper.com/h...tion-sniper-pricing/

Also note that our service has no control over responses that eBay may request at log in, and is unable to work around additional confirmation pages should they arise at that time, but our engineers make adjustments on our end to reduce the likelihood of such events occurring.

- Craig