Whay am I getting message "Could not find the item."

hello sleddogs51 i'm getting the same("Could not find the item."),need to get a few snipes sorted before going to work.not had this problem before.has anybody any ideas?
cheers..

I'm getting the message too. Seems like a system issue then.

and me - I've logged a support call - have you?

R2

Support doesn’t frequent this neck of the woods, even the Auction Sniper Support portion, so try this: http://support.auctionsniper.com/

Yep, I've logged a support email too

Yes, I have filed a support case.

Same here - no fun!

I've gotten the same and have also filed a report. STINKS my auction ends in 2 hours!!

It's now beem 3 hours and it's still not fixed.
And worse no response! This is B.S.

I've just logged a fault for exactly the same reason. Every other sniping site I have tried refuses to accept snipes as well.

Could this be Ebay taking action against snipers?

quote:

Could this be Ebay taking action against snipers?

No.

Hi Community,

We are aware that attempts to add snipes are currently failing, and that the "Could Not Find Item" message is being returned instead. Our engineering department is currently in the process of investigating this issue and we will have it resolved as soon as possible.

I will post again to this thread, as well as response to anyone who has filed a support request regarding this matter, once I have verified the problem has been resolved. Thank you for understanding.

-Mike

I am also frustrated because all morning and now afternoon I am getting the same message "COULD NOT FIND THE ITEM!"
T
his has NEVER happened to me before and I have been using Auction Sniper for YEAR...NOT FUN
Do you think it is the same trouble for all snipers trying to use the site?

I see now the message above....Sorry!
GLAD to know it is being worked on!
THANKS!

A RELIEF TO KNOW THAT SELLERS ARE NOT BLOCKING AUCTION SNIPER BIDS! THAT WOULD BE HORRIBLE!!

We are rolling out the fix now and you should be able to add snipes again shortly.

Hi
I know its not the sites problem, another sniper site doesnt work either.
keep up the good work!

Looks like it's working again now.

Thanks!

I wonder why it took this long to fix the issue? eBay maintenance (during which this was broken) was around 1-2am PDT I assume. The fix was apparently rolled out at 1 PM. This is 12 hours window or so.

I don't work for AS but I do have an imagination so here goes.
1. AS have to realise that there is a problem - do they test continually or do they wait for users to report it?
2. They have to analyse the problem and come up with a solution
3. They have to write the code
4. They have to test it
5. They may have to fine tune and test again
6. They have to roll out the fix

or

1. They press the magic [FIX THE PROBLEM] button which is a lot quicker but way less realistic.

I'll let you decide which of these two options took 12 hours...

R2

eBay rolls things out all the time, hundreds or even thousands of updates a week at all hours and times. Not just during their maintenance, so your assumption there is wrong to start with, thus the time length is also wrong.

Secondly, it takes Microsoft weeks or months to fix critical flaws 100x worse than this. Things that let hackers steal use of your computer, bank accounts, passwords, etc. And they're a billion dollar company. So in that respect even 12 hours is brilliant. This thread was started at 6:28am and my post of a fix was around 11:30am, about 5 hours. Another thread was started at 3am, so about 8.5 hours.

Also in eBays case rolling out a change means it can be hours or even days before it's on all their servers. So while it may be happening to customers it may not be happening to us when we test it because it's not on the servers yet that we're connecting to at eBay when we test. There have been many times where we've had to have 2 sets of code for things, one for eBays old servers, and one for the new, and we've got to figure out which is which on the fly and handle it with the right one. All of that takes time.

It's started again...

Any news on this issue? I just received it on several mature auctions. (mature autographed photos)

Fred

I really appreciate Auction Sniper and the good work put in by the employees. However, it sure would be nice if someday soon this problem would get resolved as it really is getting old. Ebay must really be tweaking things alot lately; it seems slower all the time as well.

So amfanmagician, can you confirm that you have reported this problem direct to AS via the Help Tab? Posting here is unlikely to get anything done!

R2

I have dealt with them several times on this and it is doing it yet again right now (7 PM PST 8/14).

After 40 minutes and a couple dozen attempts, my snipe was finally accepted. I know that eBay is causing the problem through conversing with other users and AS support. I hope that the people at eBay understand that they will lose money if we are not able to snipe. I know that I will bid less if unable to use the service. Let's hope that the folks at eBay are intelligent enough to realize this as well.
I have used AS for several years and have become quite used to, and dependent on it.