searches have not run since June 25th!

Let me do some research. I'll see if I can help.

*******

I assume you mean AS' searches, versus ebay's?

yes, AS' searches. But, now that you mention it, let me see if my eBay search is working - I only have one and it doesn't fire every day so I don't miss it.

My ebay search ran on the 26th, as it should have. Nothing new has been listed since then.

Hold on. Let me get some text together. I'll be right back.

Rick

* * * * *

Still gathering text.

* * * * *

ditto

[This message was edited by Rick on June 28, 2003 at 07:33 AM.]

barb,

There hasn't been a report of this being a problem, at least that I can remember.

I did a search, and got nothing (probably just a full-moon error). Did a refresh, retried the search, bingo - everything fine. But, of course, I couldn't take the time to wait for email.

Since I don't currently have any searches in AS - I can't tell you whether it's working or not.

These suggestions are my best shot:
1) Wait for someone else to come on to verify that they are working or not working for them (probably a waste of time, since either way, because if I were you, I'd be more concern about MY searches working).
2) Wait for someone else to come on and tell you that you need to change something (this is going to sound like, "Is it plugged in?", and I don't mean to insult, but I'm sure you have it set for "Yes, email the results".
3) File a support case with AS: http://support.auctionsniper.com/

Sorry about my limited help on this one.

Rick

[This message was edited by Rick on June 28, 2003 at 07:37 AM.]

"Am I the only one affected?"

NO - It's happening to me also - and it's not the first time its happened.

I'm going to send AS a copy of this topic. Sara (AS support) might sign on soon.

You could use this link to contact support: http://support.auctionsniper.com/

Rick

It's happening to me too. I have ten searches that haven't run since June 24 at approx 4:30pm. I was going to create a topic myself until I saw this post. It is rather frustrating, and if it continues much longer we could miss the opportunity to see some items.

Just like kgutzke, it's happening now and has happened before to me and don't expect to get a response that's of any use in a reasonable amount of time if at all.

The people that know the answers don't read this board unless prompted by the board junkies.

My searches quit working on the 25th also..they've had enough time to fix it by then.......................

Glenn,

Did you happen to see this post from Mike Barnes?

Had a reply from support which basically said these kinds of searches didn't work particularly well and suggested I search for items in my currency instead. (The problem is, about 20% of UK auctions are listed in US$ for some reason).

The ebay search facility is a little strange, and IMO AS would do better to use a different method. What I mean is that if you click the big search button at the top of an ebay page, you get a particular search screen. On the other hand, if you just type in your search in the left-hand bar you get a much more powerful search as you can drill it down to sub-cats rather than main cats, and the "items located in" options work correctly. It would only be a minor tweak for AS to use this option, and then we could search in sub-cats, too.

Is that of any help?

Sorry, but if you look you'll see that I beat you to the punch on posting a message about searches not working. Mine also quit as of June 25th.

Tom Miller

i finally got a reply back from support basically telling me there is a problem and it won't be corrected until next week or so - if that helps anyone? as of this morning I no longer can even do manual searches - so apparently they are on it

They've got this all hosed up....and taking over a week to fix.....AS is using up the goodwill they have built during the last several months....I'm searching for other snipe programs again!!

The searches have never worked properly, IMHO. I have submitted a number of support 'calls' and had to battle to convince the support guys that there is a problem.

Lately, the searches have started bringing up no results when run manually - I've noticed that pressing refresh can sometimes make them bring up results when before there were none.

AS is a great product (hmmm, if so, why can I not get logged on tonight?) but the searches let it down, again IMHO...

My searches are not working either... and there are definitely new listings. Also couldn't search manually today.

I may upset some of you, but AS is a sniping service and not a search engine. The search is just a added FREE benefit that you don't even pay for. You pay for the Sniping service.

And I have researched other sniping sites -- no searches offered by any that I could find.

Thank you, Kgutzke, for letting everyone know that the tech staff IS aware of the problem and that they ARE working on it.

In the meantime, let's try to keep things in perspective -- AS's priority is to SNIPE. AS is not a search engine. And quite frankly, you can run as many searches, as detailed as you want, right from eBay! So you don't have to miss out on anything.

We'll should have this fixed soon. Hopefully today, but if not then on Monday or Tuesday as the programmers wont be around on a 3 day holiday weekend.

AS's search function is much better than eBay's and I WOULD GLADLY PAY FOR IT, IF THEY GET IT FIXED!

I've gone ahead and made a fix for the searches emailing feature. Let me know if in the next 24 hours you start receiving your search emails as you used to.

The 'Search Now' feature on the website will still be broken for now.

-Kevin

Hey star_trkr - what sort of comment is that? To most of us, AS is a package that compliments Ebay and I make big use of the AS searches to find items which I can then snipe.

Therefore, the Search facility is a value added item that helps us find things (more easily than on Ebay) and helps AS to make more money! More fool other sniping sites if they haven't realised this potential...

To this end, investment by AS to make them work properly should result in them making more money. Charging for them could negate that benefit...

Kevin, when will the Search Now feature be fixed as this is my preferred method whilst I'm stuck abroad in sunny Basrah?

Thanks

Kevin,

Thanks for letting us know.

Rick

I have about 11 searches. They all ran (at least they said they did) on 3 July at 2:55pm. I never had any emails though, although there are definately plenty of itmems to find. Manual searching gives no results as well.

The website searches will work again on Monday, as soon as we all get back to the office.

If the searches are still not working properly (which sounds likely), I'll come by the office on Sunday to take another look at it.

-Kevin

Please?

Okay. Well, of course right after we had the searches working again, the new eBay pages were released. The priority was getting 'Add Snipe' working properly. That was fixed yesterday and the searches service was updated today. The 'Search Now' on the website is also now fixed. (Well, in 5-10 minutes when the servers are updated with the latest code it will be fixed).

-Kevin