Problems with Signing out

dawnirwinMember

Anyone having problems signing out? When I click on "sign out" it just refreshes the page, telling me that I'm signed in. This is becoming problematic! Have emailed support already, but useless so far. Have responded to their first suggestion to tell them that it was useless.

Any help would be much appreciated.

1/17/055:52 AM

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Original Post

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mrsmMember

Dawn, I never sign out, but someone else on the forum emailed me about the same problem. It is not just you! I'll send this over to Infopop to see if they can help!

1/17/056:35 AM

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rickMember

Dawn,

Are you having a problem signing out from AS (sniping service) or Infopop (forum)?

1/17/057:26 AM

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region2Member

It's the AS Sign Out that's not working - it's not working for me either. Not a problem at home but a pain on a public computer. This will need fixing asap. If support try to fob you off again then email bill@auctionsniper.com and see if he can get their arses into gear!

R2

1/17/057:46 AM

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sniperdonovanjAuctionSniper Support

If you ever experience this problem try deleting all auctionsniper.com cookies from your browser. The only thing keeping you logged in is an identification cookie. Without that the site can't keep track of you and you'll be forcably logged out, even if you don't want to be.

1/17/051:30 PM

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sniperdonovanjAuctionSniper Support

Btw, those of you who have had this problem, are you viewing the site in other languages than English? What browsers?

If this continues we'll have to investigate.

1/17/051:33 PM

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region2Member

I'm using IE and in English!

R2

1/17/054:19 PM

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gardengnomeMember

I noticed that problem on Saturday morning (local) .

Support suggested MY cache wasn't refreshing and to reboot. Obviously it didn't work 'coz it's not my problem.

Netscape 7.1

GG

Heavy Metal or no metal at all!

1/18/058:15 PM

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mrsmMember

I am not having trouble signing out. In fact, it keeps sending me back to sign in everytime I go to My Snipes.!

1/20/055:54 PM

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region2Member

That's what happens when you delete all your cookies - I've told you off for that before!

1/20/0511:13 PM

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region2Member

quote:
Originally posted by Serenity:
I am not having trouble signing out. In fact, it keeps sending me back to sign in everytime I go to My Snipes.!

Or it could be the fact that they're doing maintenance and you missed the message:

quote:
Database Maintenance
We are currently doing maintenance on our database. Every Friday morning from approximately 1AM to 2:30AM PST we perform necessary functions to keep our system running smoothly. This time matches when eBay does their database upkeep. All snipes set to go off during our required maintenance period are placed just before we go offline in order to give you the best chance of still winning the item.

1/21/051:08 AM

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mrsmMember

No, R2, this has been happening for a couple of weeks. When I go to My Snipes, it boots me to the AS Home page to sign in. Each time I do and I check the remember me box! I did write them about it but never got a response.

1/21/053:59 AM

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