I've verified my Epay information, but AS isn't importing my new watches from today. It will pull my OLD watches but nothing new from today. I've waited for 15 minutes and tried again to no luck. Please advise.
thanks
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Hi wpos,
Thanks for helping to bring this to our attention. I am not aware of any current technical issues which would explain the specific behavior you have described, so we will need to look into your situation further to determine why the watches you have added today will not import.
If you are still encountering this issue, please contact our Customer Support team directly from under the “Help” tab within your account and we will be happy to continue working with you on this.
On a related note, there is a known technical issue which is causing errors to occur when users attempt to import snipes from the Import Wizard page through Internet Explorer 11.0, and we are working to resolve that issue with an upcoming site update.
-Mike
Thanks for helping to bring this to our attention. I am not aware of any current technical issues which would explain the specific behavior you have described, so we will need to look into your situation further to determine why the watches you have added today will not import.
If you are still encountering this issue, please contact our Customer Support team directly from under the “Help” tab within your account and we will be happy to continue working with you on this.
On a related note, there is a known technical issue which is causing errors to occur when users attempt to import snipes from the Import Wizard page through Internet Explorer 11.0, and we are working to resolve that issue with an upcoming site update.
-Mike
ok, to help you diagnose:
using Chrome
this morning a NEW watch item DID show up, but items I watched yesterday still do not.
using Chrome
this morning a NEW watch item DID show up, but items I watched yesterday still do not.
Hi wpos,
Given that a new watch has since showed up for you, it sounds like there may be something specific about the items you added to your watch listing on June 25th that is preventing them from being. Please submit a support ticket with the details of these items and we will look into this further.
-Mike
Given that a new watch has since showed up for you, it sounds like there may be something specific about the items you added to your watch listing on June 25th that is preventing them from being. Please submit a support ticket with the details of these items and we will look into this further.
-Mike