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Hello everyone,

this question does not concern Auction Sniper per se; however, I'd be keen to hear your observations on my question:

What's the longest time it has ever taken a seller to get in touch with you?

I won an auction last Friday (half past five PM German time) the "traditional" way - by being there to bid. I forwarded my eBay confirmation to the seller, asking for account information, since they hadn't left their particulars for a direct deposit. I sent another e-mail on Sunday and one today without ever receiving a response. Has this ever happened to any of you? I know that there are six million possible reasons why they haven't contacted me yet, but it's the first time that I have had to wait that long.

Would you contact eBay about this? Could I contact eBay members who have done business with this seller in order to ask how long it took for the seller to contact them, or would that be in violation of the eBay guidelines?

Looking forward to hearing your suggestions,

streak
Death Is Certain. Life Is Not.
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If the seller has a business, and sells items on eBay, they may have been closed till Monday... If they are orginized you should get an answer today or tomorrow. I'd give it till Thursday or so...

Longest I've waited is about 2 days, but deal mostly in the states, and have no idea what day or time the auction ended. ...To long ago... I've only made one foriegn purchase... from the UK.

At least you've still got your money and the problem isn't the other half of the transaction. Smile

I'm assuming a wire transfer was one of their payment options?
@ Puppy Raiser: Thanks for your reply! No, it's not a professional or Power seller, but a private person (by my best guess). Wire transfer was not one of the payment options offered. Most payments in Germany are done - forgive my lack of proficiency with technical terms - directly from account to account. Money transfer? Direct deposit? I am not really sure what the English term is. It's very secure, but it requires the seller to contact the buyer via e-mail to submit the account information. (eBay Germany will store it for you, but many people do not seem to feel entirely at ease with leaving their account information for buyers to access.) I hope I'm explaining this comprehensibly...

What I'm worried about is getting negative feedback if, in case of some cosmic coincidence, the seller has not been able to reach ME. I have a clean slate (100% positive); on the other hand, I have already exchanged correspondence with the seller whose auction I won yesterday via Auction Sniper - it went smoothly as ever...

I know I should be more patient; I know that my concerns are probably silly and that the problem will vanish into thin air - so thanks for bearing with me!

streak
That's what I was calling a wire transfer. Seller supplies bank routing number and account number, and you do an account to account transfer.

You can get his/her contact information through eBay. Name and address, even their phone number. Under search Find members.

When I sell something, I always want my money as quickly as possible. I would never put off replying like they have done.
Wire transfer. All right. Got it. Forgive my ignorance, and thanks for the clarification! Unfortunately, the seller has not left his or her account details.

Apart from that, we are thinking the same thought - somehow you'd think the seller would want his or her money right after the auction. Then again, there could be a lot of plausible reasons why they're not answering.

On a completely different note and just out of curiosity, may I be permitted to ask what breed of dogs you raise?
well, here's two reasons why I didn't respond right away to winning/selling in the past couple months. The firs time I ruptured a disc in my neck and was stuck in the hospital for 10 days. (had my hubby bring in my laptop so I could send some emails-but still couldn't pack/ship them until I got home... sure didn't plan on thathappening!! The second thing was when our basement office flooded and my main puter drowned (still grieving that one....backup your puters..backup your puters...backup your puters Roll Eyes)
In other words sh!t happens!! Orrrr, if you got the item for too cheap they may just be ignoring you hoping you don't pay. I won an auction a while back and got it very cheap. Well, the item got "lost" in the mail,and the seller was way to anxious to refund my money. In reading her feedback this happens alot. I think she got an offer of more money and used "lost in the mail" as an excuse.
quote:
I won an auction a while back and got it very cheap. Well, the item got "lost" in the mail,and the seller was way to anxious to refund my money.


Mg, I just had that happen today. She said she would just refund to my paypal rather than me waiting for HER to collect the insurance for me in 30 days. Maybe she was being kind?
I'd definately give it a week, things do happen and sometimes life just gets in the way of this ebay stuff.

Way Way Way too many things could of happened to keep them offline.

What you could do though, is watch their feedback and userid and see if they post, send or leave feedback for any other auction winners around the same time Smile
Hello everyone,

thank you so much for all your suggestions and comments! I wouldn't be so impatient; however, the item in question is a video I have been looking for for quite a while. It's the German edition (the seller is based in Regensburg, Germany), so I don't think it would be imported from the US or from the UK.

The video has come up for auction again by a different seller; the auction is due to end about four days from now. I am currently wondering whether or not to set a snipe...

@ Bartelby: I followed up on your suggestion, thank you very much! There seems to be a pattern - the seller last left feedback on March 24, a week ago. However, he or she has been receiving positive feedback for the past couple of days, with sometimes as much as three weeks between the end of the auction and the receipt of the feedback. Should've done my homework, shouldn't I?

As long as it still works out, I'm not going to be cross with the seller; if only they'd FINALLY send word. It's been five days, and I'm pretty cranky about it at the moment. So everyone, thanks for being here and holding my hand! Smile
If you are a buyer, I would not be to concerned about having a negative added. A seller is covered, because they still have the item till it's paid for.

I am much more concerned about feedback of those I buy from, than the ones that buy from me.

If you get a negative, keep a level head... (no name calling now... be professional...) respond and say what really happened. Those that look at feedback will be able to see for themselves.

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