Free snipes for all those who suffered "Did Not Win"?

Request them at: http://support.auctionsniper.com/

If they think it is warrented, they'll give you 3!

AS are pretty good with the free snipes if you have a justified gripe. Log a support call, explain all the facts and include item numbers and you just might get lucky!

R2

Tried all that. My gripe was justified as many others I've seen on the board but no offer of free snipes to my knowledge. One of the AS workers explained the deal with Ebay changing on them but this still doesn't win me the auction I missed out on. I guess it just sucks to have an auction close out when Ebay changed the rules. Oh well, we'll see if AS makes an offer.

Did anyone else who received the "Did not win" message get free snipes?

Are free snipes really justified when AS has done nothing wrong? AS wasn't working 'cos eBay changed it's procedures - perhaps eBay should give you free Auctions?

R2

Let's see. We all use AS because of this (statement taken from the homepage):

Are you tired of losing eBay auctions?
You’ve come to the right place. Auction Sniper is an eBay sniper that automates the process of placing your eBay bid in the closing seconds of any eBay bidding auction, dramatically increasing your chance of winning. We keep it simple: you tell us what you want to win, and we snipe eBay for you. Best of all, Auction Sniper is free to try. After winning your first auction with our help, you’ll never eBay bid the same way again.

A service I agree to pay for and continue to support. If you buy a product from a store and it's not as advertised, you take it back to the store. You don't take it back to the manufacturer of that product. You go to the people who are providing you the service to fix the problem. If the store refused to fix it, you probably would be reluctant to shop there unless it was a speciality store and the only one in town. This is AS. If they had more competition, they may be more willing to try and pacify their customers but since they are the only game in town, they are pretty safe in knowing the customers won't leave no matter what.

Damimal

quote:

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Originally posted by Damimal:
If they had more competition, they may be more willing to try and pacify their customers but since they are the only game in town, they are pretty safe in knowing the customers won't leave no matter what.

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I’m a little slow this AM. I take it by the smiley face that you meant that as a satire?

If you buy from a shop you pay your money and you get your item.

If you bid on eBay with AS and win, you pay your money and get your item.

If you bid on eBay with AS and lose, you pay nothing and get nothing.

Thus your shop example doesn't really work - with AS you lose no money if you don't win...

R2

Agree, the shop example isn't exactly equal but you do lose an opportunity to win if AS doesn't work, which is the service they are selling and the reason they exist.

The previous statement concerning more competition should have been worded, you would think AS would try to pacify their customers more since they do have competition.

I don't use anything else so I don't know if the other auction sniping services suffered the same or what kind of downtime they may have experienced.

Damimal

All I see here is a series of verbose attempts to gain free snipes when they are not necessarily warranted. I think AS conformed rather quickly to eBay's new formats, but alas, there were some folks (myself included) whose snipes fell in the small crevice while AS scrambled to step up to the plate. But I did not see that as a reason for a shakedown.

Chatter, as I said, ask and if they think it is warrented.....

Stick a fork in me, I'm done.

Continuing this discussion is no longer with my time or effort.

Thanks to all who took part in the discussion.

Damimal

PS It wasn't a shakedown unless you believe there is no service in customer service.

Daminal, what some are saying is AS is very good about giving out free snipes if it is something they did, but probably won't if it is something Ebay caused. I know I have personally seen them give away loads of free ones! Somewhere there has to be a limit set.