Any hot tips out there for contacting a human at eBay support by email?
My particular interest is eBay.co.uk but Support seems to have a non-penetrable firewall to any queries on both sides of the pond.
Thanks!
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My last query took about 5 days, but they did get back to me and answered my question.
Took two tries though... First reply was a form letter with umpteen links to help pages. At the bottom was a link that said (in different words) If you want a 'real person' to see your question, click here.
Do you have a question, or are you having a problem?
Welcome to the forum, and good luck.
Took two tries though... First reply was a form letter with umpteen links to help pages. At the bottom was a link that said (in different words) If you want a 'real person' to see your question, click here.
Do you have a question, or are you having a problem?
Welcome to the forum, and good luck.
Well, it's the real person think I need.
Query is reasonably simple: I bid and 'won' an auction and paid by PayPal. eBay then emailed me to say that the auction had been declared 'void' and cancelled. In fact every trace of the seller and his sale had disappeared from everywhere you might expect it. OK, dubious seller.
However, to get a refund of my purchase or at least find out what and why it happened, one needs the ID number of the sale. But this has been wiped from their records (I had a record though) and any form mail to eBay gets rejected at the submit stage without a valid ID number.
Catch 22
You can't even ask them a question, it seems without having the ID number, or you get drenched in their bot messages.
It does look as though their defences are reasonably watertight, and although I would be the first to give them the benefit of any doubt when it comes to customer service, they seem to have solved it by just not offering it at all. Ingenious. I hope it doesn't filter across here as corporate policy with anyone else.
Query is reasonably simple: I bid and 'won' an auction and paid by PayPal. eBay then emailed me to say that the auction had been declared 'void' and cancelled. In fact every trace of the seller and his sale had disappeared from everywhere you might expect it. OK, dubious seller.
However, to get a refund of my purchase or at least find out what and why it happened, one needs the ID number of the sale. But this has been wiped from their records (I had a record though) and any form mail to eBay gets rejected at the submit stage without a valid ID number.
Catch 22
You can't even ask them a question, it seems without having the ID number, or you get drenched in their bot messages.
It does look as though their defences are reasonably watertight, and although I would be the first to give them the benefit of any doubt when it comes to customer service, they seem to have solved it by just not offering it at all. Ingenious. I hope it doesn't filter across here as corporate policy with anyone else.
Why don't you go to "live Help" and talk to them via a live post?
And,WELCOME TO OUR A S FORUM!!!
And,WELCOME TO OUR A S FORUM!!!
Thanks for the welcome, good to be here...
Haven't heard about Live Help, doesn't appear to exist on ebay.co.uk but will have a go on eBay.com - thanks.
Haven't heard about Live Help, doesn't appear to exist on ebay.co.uk but will have a go on eBay.com - thanks.
I am using someone else's computer today, but if someone has not directed you to the site, when I get home , I will give you the link.
eBay support sucks!
This is the link to live chat:
http://livechat.ebay.com/Chat/servlet/AppMain?__lFILE=index.jsp&grp=Activation
http://livechat.ebay.com/Chat/servlet/AppMain?__lFILE=index.jsp&grp=Activation
Thanks for the link will give it a go.
Out of interest, 6 emails to eBay support/support staff (with what looks like personal email addresses) and 4 days later have had zero reaction. 2 to PayPal, on the same incident, produced 2 personal replies on the same day.
Must tell us something.
Out of interest, 6 emails to eBay support/support staff (with what looks like personal email addresses) and 4 days later have had zero reaction. 2 to PayPal, on the same incident, produced 2 personal replies on the same day.
Must tell us something.
trying it now - 2 minute 'average' wait so 'live' is pushing it a bit!
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I can see that the chat thing is quite good although it's on eBay.com so not really aimed at us Brits! I tried asking about PayPal surcharges and Eugene just pointed me @ UK email help...
Here's the transcript:
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Here's the transcript:
region2: can buyers charge a surcharge for PayPal - I'm in the UK!? Eugene: Hello, my name is Eugene. Welcome to live help! I would be glad to assist you with your concern regarding charging a surcharge for Paypal. Eugene: Do you mean if sellers can charge the fees they are charged for using Paypal to their buyers? region2: yep - a surcharge of 5% (for example) if you decide to pay by PayPal Eugene: I'm sorry but that is not allowed. Any fees that the seller has to pay for using Paypal or any other payment options like credit card cannot be included in the price for the item they are selling. region2: Are you sure - as mentioned, I'm in the UK and I heard it's legal! Eugene: I know that that is not allowed in the US. You may want to contact our UK support specialists to be sure. Do you know how to reach them? region2: Nope - do they have live chat? Eugene: They don't have live chat. region2: Ok - so why don't you let me know how to contact them then? Eugene: Yes, I'm getting the instructions for you now. region2: Thanx Eugene: Here is the link that you can use. When you close this chat window, you will have the option to email the transcript to yourself, so you can save the link for later. I've selected the right department for you, just click "Email" from the following page: http://pages.ebay.co.uk/help/contact_inline/ results.html?tier0=selling.html&tier1=0&tier2=8& continueButton=Continue+% 3E&contactUsJSFilename=selling.js&contact Title=Ask+about+selling+%28for+sellers+only%29 Eugene: No problem. region2: cheerio Eugene: Cheers. Eugene: I'm glad to be of assistance to you today. Enjoy the rest of your day and thanks for chatting!
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