Auction Sniper says it placed snipes but didn't

jayrayMember

Lost my last two auctions and am very unhappy about it. I can't trust AS anymore! I contacted support and they looked into the first one, but said they couldn't find the problem. Then the same thing just happened again.

I'm done here.

6/10/141:52 PM

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juliette2305Member

Snipe failure just happened to me ! Very upsetting... Do not trust AS anylonger!

6/11/1410:00 AM

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craigAuctionSniper Support

Hello,

In order to be able to look into issues with specific snipes, we would need you to file a support case with us that let's us know which snipe encountered difficulty so we can look into it - if it has happened with another snipe after you have filed a case, you can reply to that case with another snipe and we can check into it.

We have had some technical issues with snipes recently getting 'stuck' in Ready status, but we need to look into those on a case by case basis.

Please file a support case from the Help tab of your account using the Contact Support option and we will be happy to look into any issues with snipes you have placed.

- Craig

6/11/1410:14 AM

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