An auction that ended 5/31 I had a snipe ready for it. Didn't snipe because it said, "bid below increment" when it was NOT. I didn't get an email either about losing it.
Can anyone explain this? I'm afraid if using sniper again....
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Perso due aste a cui ci tenevo molto il 31 maggio ore 23,30 circa, aggiudicate a 1 euro e 5 euro, molto deluso, motivazione offerta bassa, non è vero, snipe non effettuato! Ricaricato denaro giorno prima, servizio inutile!
English?
Hi Connor Darrow,
Thanks for helping to bring this to our attention.
I reviewed your account and it appears that you snipe on this item could not be places due to some the technical difficulties we experienced on May 31st that caused many snipes to fail between 2 AM and 4 PM PDT, which we posted about in the following thread:
http://community.auctionsniper...5608021/m/2177059076
This issue has since been resolved, so we should be able to place any future snipes you may schedule successfully at this point.
The other behavior you mentioned, including the snipe status being incorrect and the usual email notification being delivered, appear to be related to the same issue which caused the snipe not to be placed and our technical team is evaluating that aspect of the situation as well.
We apologize for the inconvenience!
-Mike
Thanks for helping to bring this to our attention.
I reviewed your account and it appears that you snipe on this item could not be places due to some the technical difficulties we experienced on May 31st that caused many snipes to fail between 2 AM and 4 PM PDT, which we posted about in the following thread:
http://community.auctionsniper...5608021/m/2177059076
This issue has since been resolved, so we should be able to place any future snipes you may schedule successfully at this point.
The other behavior you mentioned, including the snipe status being incorrect and the usual email notification being delivered, appear to be related to the same issue which caused the snipe not to be placed and our technical team is evaluating that aspect of the situation as well.
We apologize for the inconvenience!
-Mike