APP SNIPE SAYS ENDED - WHEN STILL LIVE

luketeacupMember

I haven't used AS for yonks, but now that I've reconsidered (I'm all set up with my credit card, signed in etc), when I view my active snipe on the mobile app, it says it has ended, when the actual ebay auction still has two hours to go...if I click on the snipe, it then opens up a new window which has the correct time, ie. confirms it is active.

Is this just a bug? I'm loathe to rely on AS if it thinks the ebay auction I'm after has ended when it's clearly still live ...

thanks for your help, D

9/15/1810:44 AM

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Original Post

craigAuctionSniper Support

Hello Luketeacup -

This can occur if an item is ended prior to the originally scheduled end of auction time. If a seller ends a listing or an auction has a Buy It Now option that gets used, the actual item on eBay ends early - since our system schedules snipes for the listed end time of the auction less your lead time, the snipe record in your account may continue to show as ready once an item has already ended.

If this does not appear to be the case for the item you refer to or you have other questions about an instance like this, please feel free to file a support case from under the Help tab of the site letting us know the item involved and we'll be happy to look into it for you.

- Craig

9/17/189:02 AM

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