How come Snipper didnt bid on this item as I requested???????
It didnt reach my amount etc
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3175169848
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Hi Ray,
We might need a little more information to help you with that one.
What was your Snipe amount? If you dont mind me asking.
Also your Lead time?
Welcome to the Forum too
Lexie
We might need a little more information to help you with that one.
What was your Snipe amount? If you dont mind me asking.
Also your Lead time?
Welcome to the Forum too
Lexie
hI
mY AMOUNT WAS 264 AND LEAD TIME WAS 4 SECS. tA rOSE
mY AMOUNT WAS 264 AND LEAD TIME WAS 4 SECS. tA rOSE
What did the messag say from A S? Not in time or what?
The bid increment at that level is $5 so AS should have been able to place the bid for you.
Thus, there must have been some other problem. Without seeing the AS Report message one can only assume that one of the following occured:-
1. Your ID and Password on AS didn't match the ID and password on eBAY.
2. The server had a problem and the bid didn't arrive on time.
Check #1 by going to the My Snipes page and clicking on the Modify Account link. The password and ID must be the same on both AS and eBay.
Send a support call via the HELP tab if it was #2 and you might get some free snipes.
Somewhere I have a STEPHENSONS ROCKET - I must dig it out and sell it if they go for that much money!
R2
Thus, there must have been some other problem. Without seeing the AS Report message one can only assume that one of the following occured:-
1. Your ID and Password on AS didn't match the ID and password on eBAY.
2. The server had a problem and the bid didn't arrive on time.
Check #1 by going to the My Snipes page and clicking on the Modify Account link. The password and ID must be the same on both AS and eBay.
Send a support call via the HELP tab if it was #2 and you might get some free snipes.
Somewhere I have a STEPHENSONS ROCKET - I must dig it out and sell it if they go for that much money!
R2
hi Mrs M there was no message at all.
Region2 let me know if you are going to se;ll that rocketr pleaseeessss
Region2 let me know if you are going to se;ll that rocketr pleaseeessss
I think Sara needs to look at it for you. SHe is the only on on the forum that can see your AS activity.
I emailed off for an answer 3 days ago but still no answer. How long does it usally take?
Is it really so hard for a user to do this:
1.) Choose Snipes: "Lost"
2.) Click Confirmation button next to the snipe you lost.
3.) Read this in the confirmation:
The following must be corrected before continuing:
Your maximum bid - Your bid must be at least US $263.00
i.e. Your bid of $260 was too low. As per eBays exact words. I also suggest you click eBays Help tab, and do a search for "Bid Increment" and read the first result that comes up.
1.) Choose Snipes: "Lost"
2.) Click Confirmation button next to the snipe you lost.
3.) Read this in the confirmation:
The following must be corrected before continuing:
Your maximum bid - Your bid must be at least US $263.00
i.e. Your bid of $260 was too low. As per eBays exact words. I also suggest you click eBays Help tab, and do a search for "Bid Increment" and read the first result that comes up.
quote:
mY AMOUNT WAS 264
Not it wasnt! It was $260. Again you could see this for yourself by clicking "Choose Snipes: ... Lost" right on our My Snipes tab.
Yes it was 264, I actualy captuerd and printed out a copy of the sniper page at the time so I didnt have to go online all the time.
As for your attitude. Is it really that hard for you to be a bit nicer? What is the help section there for if not to help? navigating around new places isnt always that easy, especaily when you have a slow system or other problems.
As for your attitude. Is it really that hard for you to be a bit nicer? What is the help section there for if not to help? navigating around new places isnt always that easy, especaily when you have a slow system or other problems.
Is it reall hard to make a " newbies feel Welcome "
Then your computer is on drugs! Because it was $260. I checked, I read it from our site. Computers dont lie.
I have 2 pieces of evidence.
1.) The max shows as $260 on the lost page.
2.) eBays confirmation message shows you have to bid at least $263. If your bid really was $264 it wouldnt have shown that and your bid would have appeared on eBay.
Your evidence, on the other hand is that you printed the screen? Hmm.... Ok.
Maybe you created that bid and later modified it to lower it to $260. I dont have a clue, but the bid you asked us to enter was for $260, and that's what our site shows, and what we bid.
In nearly 3 years I've yet to see us do otherwise. Has anyone else reading this thread ever had us magically log into their account and lower their bid by $4? Let alone even 1 penny?
I have 2 pieces of evidence.
1.) The max shows as $260 on the lost page.
2.) eBays confirmation message shows you have to bid at least $263. If your bid really was $264 it wouldnt have shown that and your bid would have appeared on eBay.
Your evidence, on the other hand is that you printed the screen? Hmm.... Ok.
Maybe you created that bid and later modified it to lower it to $260. I dont have a clue, but the bid you asked us to enter was for $260, and that's what our site shows, and what we bid.
In nearly 3 years I've yet to see us do otherwise. Has anyone else reading this thread ever had us magically log into their account and lower their bid by $4? Let alone even 1 penny?
quote:
Originally posted by NothappyRay:
As for your attitude. Is it really that hard for you to be a bit nicer? What is the help section there for if not to help? navigating around new places isnt always that easy, especaily when you have a slow system or other problems.
Perhaps, Ray, but how has YOUR attitude been in the several posts you have made through this point? In your initial (or subsequent) post, did you allow for the possibility that you either misunderstood how AS works, or could have made an oversight? I must have missed that part.
...Nothappy, is it possible that you changed your snipe on the snipe screen from $260 to $264, then printed the screen, BUT never clicked on the "Submit" button to actually transmit your change to AS???
Just a possible solution to the puzzle...
Jabbergah
Just a possible solution to the puzzle...
Jabbergah
A picture is worth a thousand words
Ray, There is no shame in admitting you were wrong or that you may have made a mistake. Think about the quote below:
"A man may fail many times, but he's not a failure until he blames someone else".
Sara.... No, I have never had a problem with AS, at least not one that I wasn't responsible for.
Jake
Ray, There is no shame in admitting you were wrong or that you may have made a mistake. Think about the quote below:
"A man may fail many times, but he's not a failure until he blames someone else".
Sara.... No, I have never had a problem with AS, at least not one that I wasn't responsible for.
Jake
Jake, well said. BTW, I stole your pix for future reference!
quote:
Originally posted by Chatter163:
Perhaps, Ray, but how has YOUR attitude been in the several posts you have made through this point? In your initial (or subsequent) post, did you allow for the possibility that you either misunderstood how AS works, or could have made an oversight? I must have missed that part.
Chatter, I don't see anything in his previous posts in this topic except an honest question and a few innocuous followups:
quote:
How come Snipper didnt bid on this item as I requested???????
It didnt reach my amount etc
quote:
hI
mY AMOUNT WAS 264 AND LEAD TIME WAS 4 SECS. tA rOSE
quote:
hi Mrs M there was no message at all.
quote:
I emailed off for an answer 3 days ago but still no answer. How long does it usally take?
That's all he said. Where's the "attitude" you're seeing?
Then Sara jumped on him with a post that said "Is it really so hard for a user to do this:" and then another one that said "Not it wasnt! It was $260. Again you could see this for yourself by..."
I'm with Ray -- maybe I'm confused about what Sara's job really is, but usually a big part of "Support" is Customer Service, and a VERY big part of customer service is being diplomatic. It's really not hard to turn a confused or upset new user into a happy (and PAYING) experienced user. All you have to do is convince them to stick around and keep trying the service, in spite of the problems they encountered.
Maybe Sara didn't realize that her posts didn't sound very diplomatic?
quote:
Then your computer is on drugs! Because it was $260. I checked, I read it from our site. Computers dont lie.
Maybe that one was supposed to be read as a joke?
If you want to start pointing fingers at people's attitudes, don't start with Ray.
Shirley, 1) I would start with the OP's screen name, which was obviously created for this thread. 2) I would continue with the thumbs down icon on the original post--never any allowance from the get-go that perhaps HE made a boo-boo, as it appears was ultimately the case. 3) The seven--count'em, seven--question marks on the original post, indicating a sense of emotional urgency, which was not necessary at the outset, at least. That kind of punctuation is childish and unnecessary in written communication.
There is a better way in bringing up a problem for a new user. I don't dispute what you said in regards to Sara's responses, but I am pointing out that the original post--like many lately, it seems--comes in,loaded and ready to fire, without any cognizance of the possiblity of user error. In most cases it does turn out to be user error, as it did in this one.
There is a better way in bringing up a problem for a new user. I don't dispute what you said in regards to Sara's responses, but I am pointing out that the original post--like many lately, it seems--comes in,loaded and ready to fire, without any cognizance of the possiblity of user error. In most cases it does turn out to be user error, as it did in this one.
quote:
There is a better way in bringing up a problem for a new user. I don't dispute what you said in regards to Sara's responses, but I am pointing out that the original post--like many lately, it seems--comes in,loaded and ready to fire, without any cognizance of the possiblity of user error. In most cases it does turn out to be user error, as it did in this one.
I certainly concur with Chatter on this statement. It really does get tiresome to see this time after time. You feel like ignoring the person and giving no response.
I am with Shirley on this one, Rose wasnt overly hostile in her approach.
She didnt come in with angry faces and name calling...she asked a question and when asked one in return...supplied the information.
Maybe Sara was having a bad day that day, but her reply would of rubbed me seriously up the wrong way.
Totally justified.
Lexie
She didnt come in with angry faces and name calling...she asked a question and when asked one in return...supplied the information.
Maybe Sara was having a bad day that day, but her reply would of rubbed me seriously up the wrong way.
quote:
Is it reall hard to make a " newbies feel Welcome
Totally justified.
Lexie
Ok, maybe I was oversimplifying when I said I didn't see ANYTHING in the previous posts. But compare "NotHappyRay" with LosingSleep or DamMad (for Ray's benefit, those are two other recent complainers). Maybe Ray was letting his unhappiness show a bit, but that's what most people do when they complain, isn't it? Ray's complaint was pretty low-key, compared to some, and didn't deserve the somewhat hostile response it got.
The thing I'm most curious about is this screen-print, which he says shows the snipe set up for his amount. Of course, I don't know which screen he's talking about -- did he take a picture of the screen where he entered the bid, or the one after that showing the set-up snipe with the green "Ready" status and a $263 bid?
If it's the former, then yes, it's his fault. If he changed anything after he took that picture, then ok, his error. But if it's the latter, and he didn't touch it after that, it sounds like an AS glitch, doesn't it?
Wouldn't you be upset, if you had lost an auction and were holding evidence of an AS glitch in your hands? Sara said "Computers don't lie" -- is she saying hers doesn't but his does?
The thing I'm most curious about is this screen-print, which he says shows the snipe set up for his amount. Of course, I don't know which screen he's talking about -- did he take a picture of the screen where he entered the bid, or the one after that showing the set-up snipe with the green "Ready" status and a $263 bid?
If it's the former, then yes, it's his fault. If he changed anything after he took that picture, then ok, his error. But if it's the latter, and he didn't touch it after that, it sounds like an AS glitch, doesn't it?
Wouldn't you be upset, if you had lost an auction and were holding evidence of an AS glitch in your hands? Sara said "Computers don't lie" -- is she saying hers doesn't but his does?
Love AS, enjoy this forum. It's been a real benefit to me. The only negative note for me in the whole AS experience has been Sara's occasionally sarcastic and condescending tone with people who have complaints or problems. This is not the first time I have seen this, even in my short experience.
Sometimes the people who are really good at their jobs in a technical sense are not good with people who do not get the technical stuff - and, sometimes, just not good with people in general. Maybe it is time AS divided those functions to different people.
I have said before, customer support should be supportive. Insulting people, even to "defend" your product, does not make them happy long-term customers of your product. It just makes them go somewhere else.
Just my 2 cents.
Sometimes the people who are really good at their jobs in a technical sense are not good with people who do not get the technical stuff - and, sometimes, just not good with people in general. Maybe it is time AS divided those functions to different people.
I have said before, customer support should be supportive. Insulting people, even to "defend" your product, does not make them happy long-term customers of your product. It just makes them go somewhere else.
Just my 2 cents.
Littlebit, yes, I certainly agree with you in this quote and have said this in the past.
quote:
I have said before, customer support should be supportive. Insulting people, even to "defend" your product, does not make them happy long-term customers of your product. It just makes them go somewhere else
Has this been suggested before?
To stop the posts by one-hit-posters called AS_failed_me, This_is_Krap etc I suggest several things.
1. When a snipe fails, the email sent should have a link to the appropriate FAQ. eg. if the password and ID were wrong then link to the Modify Account FAQ. Thus a potential grumpy poster may have his/her answer before they arrive here and press the
button. The 'Click here to see eBay's response to your snipe' goes some way to addressing this problem but it could be better.
2. Have a forum with a subject of 'My Snipe Failed - Why?' so that AS_failed_me, This_is_Krap can go there and sound off to their heart's content.
I think AS are certainly going to continue losing the odd customer unless they realise that no-one reads the instructions properly and then they get angry when things go wrong. Careful guidance is required throughout the process from entering the snipe to winning or losing...
R2
To stop the posts by one-hit-posters called AS_failed_me, This_is_Krap etc I suggest several things.
1. When a snipe fails, the email sent should have a link to the appropriate FAQ. eg. if the password and ID were wrong then link to the Modify Account FAQ. Thus a potential grumpy poster may have his/her answer before they arrive here and press the
button. The 'Click here to see eBay's response to your snipe' goes some way to addressing this problem but it could be better.2. Have a forum with a subject of 'My Snipe Failed - Why?' so that AS_failed_me, This_is_Krap can go there and sound off to their heart's content.
I think AS are certainly going to continue losing the odd customer unless they realise that no-one reads the instructions properly and then they get angry when things go wrong. Careful guidance is required throughout the process from entering the snipe to winning or losing...
R2
I really like both of your ideas, R2. I know I've seen the first one before (possibly from you?) but I haven't seen the second. A dedicated forum for comments like this might address the issue.
On the other hand, from a PR standpoint it sets up a glaring neon sign to customers (and potential customers) pointing to the fact that snipes don't always work out as expected. Since the Forums are probably the second place people go when they're investigating the service (right after that "How Do I" info on the home page), does AS really want them to see that right away?
It's kind of like eBay not wanting to let you sort feedback by Negative or Positive -- a concentrated dose of the "bad stuff" can tend to give you a skewed version of reality.
AS sells itself on it's reliability, and most of us know that AS is very reliable, because we've been here long enough to see it and/or we've talked to enough other users to be convinced. But if you were a new user, or trying to decide whether to sign up, and one of the five or six forums you saw had a title like that... Would you congratulate them for being proactive, or wonder to yourself why the problem is big enough to merit it's own forum? Hard to explain that away...
Maybe the same type of thing with a slightly less potentially-damaging title? But then, I guess you'd end up with something like "Support" or "Questions, Answers, and Advice"...
Anybody got a good suggestion for an innocuous-but-still-effective title?
On the other hand, from a PR standpoint it sets up a glaring neon sign to customers (and potential customers) pointing to the fact that snipes don't always work out as expected. Since the Forums are probably the second place people go when they're investigating the service (right after that "How Do I" info on the home page), does AS really want them to see that right away?
It's kind of like eBay not wanting to let you sort feedback by Negative or Positive -- a concentrated dose of the "bad stuff" can tend to give you a skewed version of reality.
AS sells itself on it's reliability, and most of us know that AS is very reliable, because we've been here long enough to see it and/or we've talked to enough other users to be convinced. But if you were a new user, or trying to decide whether to sign up, and one of the five or six forums you saw had a title like that... Would you congratulate them for being proactive, or wonder to yourself why the problem is big enough to merit it's own forum? Hard to explain that away...
Maybe the same type of thing with a slightly less potentially-damaging title? But then, I guess you'd end up with something like "Support" or "Questions, Answers, and Advice"...
Anybody got a good suggestion for an innocuous-but-still-effective title?
Jabbergah Thanks for your input, That is possiable but I do have doubts. As for the past coment, computers don't make mistake. Ya ok sure. How many times have we all herd this one? Ebay Aus actualy admitted to something similar last year. People placeing bids then they just disappeared off the system. Ya comps don't make mistakes. Good one.
The main point is still this place has on its header newbies welcome. Yet sarah didnt give a very nice reply at all, no welcome or anything. Now to answer her question Yes it is hard to navigate around new sites etc etc. I am almost blind plus have other disibilties aswell. As such I print out everything I do on every site I go to. Jabbergah came up with a good point, somthing to think about. But i still have my doubts. It is like our gov keeps saying to us. They have always told us the truth. Yet there is many that have proof of otherwise.
The main point is still this place has on its header newbies welcome. Yet sarah didnt give a very nice reply at all, no welcome or anything. Now to answer her question Yes it is hard to navigate around new sites etc etc. I am almost blind plus have other disibilties aswell. As such I print out everything I do on every site I go to. Jabbergah came up with a good point, somthing to think about. But i still have my doubts. It is like our gov keeps saying to us. They have always told us the truth. Yet there is many that have proof of otherwise.
Ray - This must be a disappointing experience for you so far, and a most disheartening welcome. I am sorry.
I do hope you will be forgiving and patient enough to give AS a few more tries. It has really worked well for me so far. And most everyone you might talk to in the forum is pretty nice, too. I hope you stick around!
I do hope you will be forgiving and patient enough to give AS a few more tries. It has really worked well for me so far. And most everyone you might talk to in the forum is pretty nice, too. I hope you stick around!
RayMistakes happen. Maybe it was Ray's, maybe,
Sara's/AS. Does it really matter any more. Why not start out fresh. Sara, maybe you could give Ray a few free snipes to try and win him over. I think that if you Ray, would just forget about this one bad experence and continue to use AS you will find as did the members of this forum, you will come to realize how benificial AS really is. I had problems with AS when I began, but looking back they were my own fault for not understanding how the site worked.
Again Ray, Hope this makes you feel a little more welcome, better late than never. Jake
quote:
but I am pointing out that the original post--like many lately, it seems--comes in,loaded and ready to fire,
I wonder if some posters see the forums as a "last-ditcth" place to go for some help when a timely response from the regular HELP does not show up; at least, timely to the poster. By this point in time, the finger is hovering over the "FIRE" button and the torpedoes are warmed and ready. No response; "FIRE ONE". And what we perceive as anger may be just be some heightened frustration.
Dave
"The waist is a terrible thing to mind."
Very perceptive, Dave.
Have you ever walked up to the counter at a store and gotten the impression that you were inconveniencing the staff by interrupting their personal chitchat?
I think we (well, *I* at least) tend to think of this as a gathering of friends, and it's a little jarring to have someone wander into your living room with a chip on their shoulder... We need to remember that this is a little bit like having a cocktail party at the Wal-Mart Customer Service counter -- not all the guests are happy to be here!
Have you ever walked up to the counter at a store and gotten the impression that you were inconveniencing the staff by interrupting their personal chitchat?
I think we (well, *I* at least) tend to think of this as a gathering of friends, and it's a little jarring to have someone wander into your living room with a chip on their shoulder... We need to remember that this is a little bit like having a cocktail party at the Wal-Mart Customer Service counter -- not all the guests are happy to be here!
Very true, Shirley..and, they really don't realize this is not actually a part of AS!
Well, actually, it IS part of AS. It's just outsourced! (grin)
I meant it is not part of their ummm, complaint department?? Otherwise, we don't work for them and this is NOT ran by them, even though they do pop in from time to time. However A S pays for it for us!
quote:
Originally posted by Mrs.M:
However A S pays for it for us!
Yes, isn't it nice of AS to pay our cover-charge into this little happy-hour? Have another martini, Mrs.M?
Why, thank you!
Thanks every one for the kind words etc. But after reading many posts I see this problem has been going on for a while. I don't have time for those that treat others with such poor attiude, especialy those with geniuine issues or disabilties. The history of this seems to be ongoing and others keep commenting about it but it doesn't change, no remorse or appoligises from the person. Just a poor reflection of ones charactor. I will not hang around waiting for another dose of her special welcoming help. Thanks all and all the best. Rose
Sorry things did not turn out well for you. We are , except for Sara, just users like you and most of us enjoy the forum. You are always welcome to stop in and chat.
Rose,
I don't think you were treated THAT badly...
and the problem you had does not seem to be ongoing.
Hope you stick around, but if not... bye
I don't think you were treated THAT badly...
and the problem you had does not seem to be ongoing.
Hope you stick around, but if not... bye