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WHAT THE HELL HAS HAPPENED

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mrsmmrsmMember
Icebreaker, I agree with RICK. There have not been people in here complaining about having such a problem, so I don't think the site was hacked. And, sorry you came here with such a bad problem, but welcome anyway! Smile..and Rick, don't think that is too wild..might be!

rsmiller40
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D dagnabitgrabitMember
OK... I just witnessed this "heart-attack-giving" behavior on My Snipes!

I clicked on the Update Items button and BOOM everything went away! I hit refresh, nada. YIKES! So I hit my back button and got my list back and wrote every single snipe's ebay ID down.

Then I clicked Update Items and BOOM, gone again.

So I went to the SHOW drop-down button and clicked on ALL ITEMS. They came back (whew) with all my won and not-won auctions.

Then I changed the SHOW drop-down to READY TO SNIPE, and my ready-to-snipe list was back.

Then I went to Help, then I came back to MY SNIPES and they are gone again. Seems the only way I can get them back now is by going to SHOW, then ALL ITEMS, then READY TO SNIPE.

Not feeling very good about this right now. And unfortunately it has been taking 2-3 days to get answers from AS, so I have to wait to see what they think, unless we are lucky enough to have Sara pop in here with an answer.

I think I'm going to be manually sniping just in case this weekend. Frown

If I figure out how to get it working "permanently" again, I'll pop back in.

If the person that posted this would try the work-around with the SHOW window and let me know if they get their list back that way, I'd appreciate knowing.

sigh....

diva (aka Dag)
D dagnabitgrabitMember
waaaaaa I signed out and back in on a new browser... at first I was like: "woohoo, that worked - there's my list!"

... but alas... I clicked on FORUM, then went back to MY SNIPES, and they were gone again...

Can someone say "BUG?"

Ok... so I've sent a report to AS, and told them to just read everything I've typed here, so I didn't have to retype it all. As I discover new stuff, I'll be adding it here. I do HOPE they get this one figured out soon!

diva (aka Dag)
D dagnabitgrabitMember
More info:

on 9/30 the seller of the following auction corrected her listing because I pointed out to her she'd made a mistake in the title.

She had: Audio STEVEN KING, LOST IN ATLANTIS

She corrected it that day to: Audio STEVEN KING, HEARTS IN ATLANTIS

(Still hasn't gotten Mr King's first name "Stephen" right!)

Up until I ran into the lovely bug today, my list was displaying the correction. I do an update occasionally to get updated bid info, etc. Well, now my list (when I can get it back) is displaying the incorrect title from before 9/30.

diva (aka Dag)
D dagnabitgrabitMember
First off, the problem miraculously corrected itself while I was sleeping. This problem persisted from around 11pm last night until 5am EST this morning. I know this because I checked one last time before signing out and shutting off my computer.

In my case it had nothing to do with my page view number, which was set at 25 per page, and always has been. That was something I checked.

Secondly, I am fuming over the reply I received from AS Help Desk. When it became apparent that the rep had NOT read all my posts here as I'd requested, his reply was: "I don‘t read the Chat Forum. That‘s there for you. It isn‘t intended to be another support board that I respond to."

I had specifically stated in my initial email to AS where to find all my posts with all the details of everything I had noted and tried last night to resolve this problem. I did that because I was hoping they would find a clue there... and also to avoid them telling me to do everything I had already tried (which is exactly what this person was doing).

Now, some of you may remember I received a similar response from the same person when I emailed AS suggesting they might want to get more proactive in responding to trouble posts here and to post information about outages, etc. However, since my sending that email and other members here voicing their opinions, I've noted that Sara has been popping in more. It is great to see her here, and to get her input.

I have requested that Sara email me privately regarding this. Hopefully the person that responded to my Help email will let her know that, or she will read it here and contact me.

I think I'm going to take a hiatus from posting. I don't believe I'm being much help anyway. Thank you to those who initially welcomed me. May everyone's snipes go well!

diva (aka Dag)
S snipersarabAuctionSniper Support
quote:
This problem persisted from around 11pm last night until 5am EST this morning.


I actually logged into your account around 1:45am before I went to bed and clicked all around for 2-3 minutes and it showed all your snipes any time I went to the My Snipes tab.

Since it was working and was probably something frizting on your computer or with your web browser I just decided not to post. I did check it though.

We haven't changed anything with our site or code in the past few days so I can't think of anything else that would have caused it. That's just the way computers are sometimes. I'm glad it's working for you now though. Smile
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D dagnabitgrabitMember
I guess I just feel like I'm being told I'm crazy. And if anyone took the time to read all my posts, I think you can see I tried everything I could think of... short of shutting down my computer. So it is impossible for me to say it was not at this end. It is just strange that it started happening when all I was trying to do was a simple Update. Nothing has changed at MY end either...

In addition, I thought I might also help the person that originally posted the message since it appeared I was experiencing exactly what they had reported.

I think I went out of my way to try to identify the source of the problem. Maybe it was my computer or my cable modem/ISP. But like my "Remember Me - not-staying-signed-in" problem it just seems to be something I have to deal with, dumped back in my lap. I keep sending in clues/ideas, but get the impression the person responding to my emails is content to sit back until I solve the problem myself or give up! And I've given him some REALLY good clues!

And on top of it, to have that same person REFUSE to come in here to read my posts in regard to this issue is just poor customer service. Period!

If I'm going to take the time to HELP trouble-shoot problems it would be nice to know someone is listening. Otherwise I will just do like the majority of people... report problems and make no effort to work in a partnership to solve them - or just grumble and live with them.

I feel that the experienced users in this forum go FAR out of their way to help people and are in effect unpaid customer service and public relations reps for AS, and have created a sense of community here. I think they are just as much a reason why AS is successful, and I also think they divert a lot of problems and sooth a lot of angry first-time snipers. If As didn't have these people, I think there would a lot of lost business.

It was BECAUSE of these people that I got involved in this Forum in the first place, and then started to offer what little help I can, also. I LIKE AS and I WANT it to stay in business, and all suggestions I've made have been with that in mind. I did Technical Support for 15 years, and even ran a Help Desk... and it is clear to me more attention is needed here in that department.

So when I have a problem (one of the people who makes a special effort to report eBay problems, to help others, etc), I had hoped I'd be taken more seriously. To say I'm very disappointed is a great understatement.

And to those that have urged me to stay, thank you - it is very kind of you. I will lick my wounds for a while and see how I feel.

Thanks for listening to my rant.

diva (aka Dag)
W warriornunMember
quote:
dagnabitgrabit posted: And on top of it, to have that same person REFUSE to come in here to read my posts in regard to this issue is just poor customer service. Period!


Hmmm...not sure I agree with this statement. While I recognize that quite a few people have posted problems with lack of AS timely response to problems and while I agree that your problem appears quite serious and would have caused any of us to panic...I DON'T agree that the support person had an obligation to come to this board to read your postings to find out your difficulty.

Afterall, finding specific postings can be quite time consuming and I sincerely doubt that customer service even has a window open to the AS Forum. I kind of liken your complaint to having a repairperson come to your home to fix your air conditioner and then telling them they have to go to your next door neighbor to find out what the problem is...since you already told her all about it.

I think it would have just been easier to have written a brief note with the highlights (or lowlights) of the difficulty you were experiencing, as well as the fixes you'd tried, (you could certainly have used cut'n'paste to make this faster for you) so that they could just get right to figuring it out, instead of expecting them to open another window, enter the forum, sort through various posts, and read the postings.

AS has made it abundantly clear that they view this forum as something for users to participate in and for us not to expect support staff to necessarily monitor the problems posted here.
quote:
It was BECAUSE of these people that I got involved in this Forum in the first place, and then started to offer what little help I can, also. I LIKE AS and I WANT it to stay in business, and all suggestions I've made have been with that in mind. I did Technical Support for 15 years, and even ran a Help Desk... and it is clear to me more attention is needed here in that department.

So when I have a problem (one of the people who makes a special effort to report eBay problems, to help others, etc), I had hoped I'd be taken more seriously. To say I'm very disappointed is a great understatement.

I truly hope the day NEVER comes that AS Support treats any user differently than any other...regardless of how active or inactive they are.

I have no doubt that some will view my response as insensitive or cruel :::shrug::: well, it's just my opinion. I'd have been mighty pissed too, had I experienced your problem; I just would have handled it differently: I'd have posted something in the forum in order to alert others and hopefully get some feedback and I'd have written to AS support.

And this is not a posting telling you not to post, nor to go away; it is just merely expressing another viewpoint...since that is what I figure this forum is about.

WarriorNunAriela

"If you can't be a good example, then you'll just have to be a horrible warning"
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D dagnabitgrabitMember
I specifically explained in my email to AS that I had posted all information about the problem here AND posted the exact URL for this thread - the person would not have had to WADE thru all the threads to find my posts. The response was basically "it's not my job to go read in AS Forum." If I'd attached a word doc, it would have not been been much different than clicking on an URL and coming here. They even have a place in their Help form for typing in an URL.

Also, the person is not prohibited to come to this forum, he just chose not to. And there is no where that I've found in writing that says an AS employee is not supposed to read posts in the Forum, nor reply, nor participate in the Forum. In fact there is a special section (can't remember the exact name) for AS to post updates and announcements. If you notice, Sara has been popping in more often and responding to posts.

So the rep's answer seemed illogical and uncooperative to me. Maybe my request was unusual, but it wasn't difficult or against the "rules." It just seemed to me he didn't want to bother... or at least that's how it seems based on the reply I received. And he didn't even address THAT until I asked about it. He ignored the fact I'd referred him to my posts here. Instead he just started asking me questions that were answered here.

If he had a problem coming here to read my posts, then maybe his reply should have been a little more helpful like, "I see you've requested I go to the Forum URL provided. However, I'd prefer if you could type all the information from those posts here." Maybe he could have given me a REASON why he couldn't or wouldn't come here to read them. At least that would have been an acknowlegement that I had provided information about the problem he hadn't read yet. I may not have been happy about having to retype and cut-n-past all my efforts, but at least I wouldn't have felt like he had just totally ignored my request. Instead he began his reply by asking questions like "Did you click refresh. did you try logging out and back back in, etc."

And once again... my comments have been interpreted. I didn't mean to imply that I should receive some sort of special treatment over others because I sometimes attempt to help people. To avoid a flame war, I'm not going to try to explain myself on that issue at all. In fact, I've said far too much about all of this already.

When I first joined the forum and started contributing I made a comment about no longer getting involved in chat-type environments, because this medium is so limiting and I didn't like the flame wars that seemed inevitable. So basically for about 2 yrs I've keep my big trap shut and just lurked. For some reason I felt like getting involved here... maybe it is the welcome I initially received... maybe it is because I feel I CAN make a difference by helping people occasionally - which just a plain self-serving reason because it makes me FEEL GOOD!

But... I just can't possibly say everything exactly the right way, address people's questions the moment I say something that isn't clear or may be misinterprested... you can't see my facial expressions, or body language... can't tell sarcasm from anger... and smiling, crying, laughing, frowning? So much more than typed words go into real conversation... and so much gets lost in the translation here. So by allowing myself to express my frustation and upset and also by critizing what I feel is a flawed support system... I opened myself up to criticism and dislike... the last thing I wanted or intended. That is MY fault for voicing my upset with AS's response to my two Help Desk emails which have been handled in bascially the same frustrating manner.

My fault. What goes around comes around. Right or wrong I guess I deserved what I got.

diva (aka Dag)
region2region2Member
quote:
Originally posted by dagnabitgrabit:

Secondly, I am fuming over the reply I received from AS Help Desk. When it became apparent that the rep had NOT read all my posts here as I'd requested, his reply was: "I don‘t read the Chat Forum. That‘s there for you.


What an idiotic statement by AS support - I'd hope that AS Tech Support would rethink this policy immediately or take away the Support section of the forum. Otherwise, what's the point of having it?! Any programmer who thinks his software is perfect and doesn't listen to feedback from users should go and work for Microsoft (ooops - wrong place for a Bill Gates jibe!)...

Perhaps Sara could explain how (or even if) problems flagged on the forum reach the support team?!
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A abundantia0Member
It's happening to me too. All night long. Roll Eyes

Every time I do anything (say add a snipe), while the "My Snipes" page is open, the screen comes back up blank and says there are no snipes. I have to go open something else, like one of my bidgroup folders, then come back to "my snipes" to see them.

If I update item info all of "my snipes" disappears, so then I go open some other folder, then come back and -- voila -- they are back. This is not so much unsettling as annoying, and so you are not imagining this problem and I, too, would like it fixed.

Affirmatively,
A.
A abundantia0Member
Hola!

I tried using the "contact us" form to send "our" problem to support but the form doesn't work either.

I'm not sure whether "shutting down" is what worked or not. I left for the day, came back last night and it seemed to be fine again. So magic occurred during that period of time that my computer was off, or shutting down and restarting is the magic bullet.

Sorry I can't really be more helpful, I'm not exactly a technophile.
A.
mrsmmrsmMember
I have to say, that is odd! I have asked them things several times and never had a response that was over 3 days. In fact, I asked something a couple of days ago and Michael responded within the hour! Maybe something happened in the transmission. Did you get a case number? If so, do a follow-up note. There is a place to click on in the case number email.

S snipersarabAuctionSniper Support
Abundantia0: your case was handled by support and sent to programmers to review on the 15th. It got marked as having sent you a solution rather than as still up for review so it wasnt in our "inbox" of things to reply to.

I've set it back to waiting for review and it should be at the top of the list for a support person to check again.

I'm afraid there wont be any solid answer. This is some sort of bug most likely with Microsoft .NET or Internet Explorer. We know about it now and if we come across some fix we'll be sure to add it.
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