What do you think?

I would decline the package and explain to the seller that I would need to see the package first, after which I would send the refund. Otherwise, how else would you know that he is sending you the same item back?

...I think I'm choking!!

Wow! This is one of those bad deals you have to decide how much you're willing to pay to make it go away!

Have you already accepted the COD? I'm inclined to agree with Chatter, but unfortunately I think you're correct to assume the inevitability of neg.FB! Did you & buyer talk about return shipment method at all? Who would pay for it?

(I used to wonder why some sellers would have screens & screens of purchase, payment, & return information along with descriptions of their items...NOW i KNOW!)

If you already accepted the package, was it broken? How long ago was the auction done? Might it have arrived OK, but been broken in the meanwhile?

Yuck! What a predicament! On a return, I would prefer the sender cover the return shipping cost. If pressed, I might agree to HALF the cost of a reasonable shipping method, but by chosing COD, the buyer CHOSE to use a more costly shipping method! If you were inclined to
cover the return shipping cost, maybe you should only cover $7.90 of it (the same shipping charge when you initially sent it out). Or maybe HALF of a REASONABLE return shipping charge ($3.95), with the buyer covering the remainder of the COD charge. The buyer should really learn from this episode that COD is NOT the way to go! Only a mail order IDIOT would think it is!

Sheesh! I'm glad this ISN'T my problem!

Lexie, hope you can get this sorted out with relatively little pain!

Jabbergah                                                    

I think it is common for the buyer to pay shipping both ways. Was it discussed?

Could they have paid the postage, and the COD charge is the refund?
If not, why did it cost you so much less to mail?

Thanks Guys
My initial response was more emotionally driven rather than rationally driven (damn not thinking before I open my mouth - dont know if thats a female problem or a Lexie problem), so I thought a quick post in here to get some difference of opinions would save me sending the *****y email I have saved in "drafts" before I had a chance to settle down a little.
I havent accepted the COD but I was thinking that I would go and accept it and then deduct that sum from the refund amount, as Chatter stated, how would I know it was the correct item.
I didnt state the preferred way of return as it never occured to me to that she would send it any other way but how I sent it to her. I mean her way is nearly double. I could go and buy a friggen new one for the amount she expects me to refund.
I was thinking of refunding her the shipping amount that I think is reasonable, now I think I will leave an open ended email explaining nicely that I am annoyed and see what she suggests.

Thanks again Chatter and Jabber

WELCOME BACK TOO CHATTER

Lexie
I am the weakest link?

Oops Puppy - we overlapped.

I fully intended to pay shipping both ways, as the item is faulty or broke during shipping (no time for the item to break due to play reasons), but I didnt expect to pay NEARLY DOUBLE the shipping that was necessary.

Here in Australia we have two different sizes of prepaid Satchels. They are plastic and you can fit as much as you want in there so long as they dont go over the maximum weight. The smaller bag only saves 50 or 60 cents off normal postage at times, but you can see that the larger one can save a whole lot of money by using one.

Its really cheaper for me to inspect and decline the package and just refund her the original amount + $7.90. Hmmmm maybe thats not such a bad idea, I could make sure its big bird and then *return to sender*.

What do you think??? I wouldnt have Big Bird anymore, but if he is broken I dont really want him and I would only be out of pocket $23.40 instead of at least $31.30 maybe $39.00

Lexie
I am the weakest link?

Don't know how it works there, but here, if you open it, you have already accepted it.
You can't 'Return to Sender' if it has been opened.

If you get that Neg. simply reply 'Bid plus shipping refunded.' Most will understand.

You can't please all the people all the time.

My 2 cents... I would refuse the COD and refund her original money. NO, you don't know if it is your bird or what, but the situation is out of control at this point. I am assuming it was not insured? When I sell something that is breakable, the buyer can decline insurance, but will eat the mishandling , if any. I have had a couple of occasions where something was claimed broken. I just refund and go on.

Emotionally, I would send the buyer a current photo of Clyde:

Is that sort of like a blank stare?? LOL! Just kidding!

I always offer insurance, but it was declined. I have emailed her saying I will honour my original offer and refund her $31.30, the toy will be returned to sender.

Sheesh!! I always attract poxie buyers, sometimes I just think its not worth it.

Lexie
I am the weakest link?

Lexie, from now on, when they refuse insurance, before you mail, send them an email saying that they must respond and agree that they are responsible once it leaves your hands..then keep their email.

Awww theres my boy. One of my other children. Please dont ask if he is part Dalmation as they are usually brainless things and he gets quite offended (actually thats what we call him when we want to verbally abuse him )

Heres Jinxie helping me before Xmas


Lexie
I am the weakest link?

Lexie, I am getting x from you and Rick..is it me??

I see them just fine.

I don't think we've seen Ebony, Gunston, Ming, Joel and Missy.

I see your puppy, but Rick's was an x..that's why I said a blank stare...lexie's is an x as is whatever is beside her flag. The flag is fine!! Curious..are these jpg?

Even though the pic isn't there, you can right click on the 'x' and see.

No, I can't!

Gunston -


Lexie
I am the weakest link?

Just seeing if my pix post works.

The pictures are fine on my end. On other post I've seen an "x" when the response time is too long, but these pictures are coming in clear.

What kind of goat is Gunston?

Both of Lexie's are gif's. Flag and survivor.

Yes, I just checked that..really strange! Are you able to post jpg here?

I show the pictures as .jpg's?

Next to the flag is a gif and the other 2 are jpgs

Lexie
I am the weakest link?

Lately, whenever a pix is in jpg format, it will not post for me!! I don't have a clue.

Well, dang, I tried to post this yesterday and it would not!!

Gunston is an Angora Goat and a pain in the bum coz he thinks he is a Mountain Goat and likes to climb amd jump on everything including people when they are gardening and the Rider Mower.

He is also quite naughty when it comes time to clip his coat, he has the attention span and the patience of a tea bag

Lexie
I am the weakest link?

Another blank. sheesh.

I need to fire up the dinosaur for the other pics, they are all archived on there. You'll just have to imagine them.

Lexie
I am the weakest link?

quote:

---

Originally posted by Mrs.M:
Well, dang, I tried to post this yesterday and it would not!!

---

The "Buckle Up" picture is working for me.

Yes, Rick, it just did for me and it was the first jpg that has in days! Remember I told you that was why I kept changing and deleting?

Ok, guys, I want all pix in braille from now on for me! LOL!

Maybe you just hit your jpg quota.

Who knows!

(In case I'm not the only one that doesn't know this)


Can you see the white arrow in the FedEx logo?




 
 
 
 
 
 
 
 
 
 
 
It's between the "E" and the "x".

YES!!