my username and password is correct for auction sniper login and ebay login. i did not change either and am now getting this message. what is going on??
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Try shutting down your computer and then logging back in. If that doesn't work , wait for Sara or contact support. Of course, first try reentering them and check to make sure it is correct and not in the wrong case.
quote:
Originally posted by Mrs.M:
Try shutting down your computer and then logging back in. If that doesn't work , wait for Sara or contact support. Of course, first try reentering them and check to make sure it is correct and not in the wrong case.
i just tried from the 2nd computer in this house. i log into ebay fine i log into auction sniper fine. however my last 2 auctions say i had invalid user/pass and all current auctions in my list say the same as well. have reentered in AS twice already. user/pass is correct!
Are your payment methods setup with AS? If yes, I just don't know. Wait for Sara to see this, but also send an email to support right away!
my payment method is set up correctly with a valid card and i still have 2 free snipes left!
I wish I could help more. Mine did this once, but it was at login and the next day it was ok. Hopefully Sara will pop in soon. She usually does. I still would email support, even though, Sara will probably be faster! 
how do i send an email what's her address? i opened Support Case # 136213 - should i still send an email too?
Support case is all you need.
Sara
may pop in and look at this for you. You can also place a support request by clicking >>HERE<<, but they may not see it till Monday. Don't know if they work the weekends.
Sorry that's the best >I< can do for you.
may pop in and look at this for you. You can also place a support request by clicking >>HERE<<, but they may not see it till Monday. Don't know if they work the weekends.
Sorry that's the best >I< can do for you.
The support case is it. You can't email Sara. She will come into the forum and answer you here. Just keep checking back. Normally she is here a time or two everyday.
...dam_mad?
Jabbergah
Jabbergah
Or LosingSleep? 
Lexie
Lexie
i'm not either yet since i only lost one auction which eh, i guess i am ok with but have some coming up early tomorrow!
Never mind them... (it was a private joke)
Not much more to offer, but you might try re-entering password on AS.
I just tried this with my account, and it worked.
AS password can be changed by hitting 'My Snipes' tab.
Click 'Modify Account'
Enter and verify password
Hit Enter Key
If password is incorrect, AS will tell you. If correct it will take you to My Snipes page. Once there, Hit the 'Update Prices' button.
OK now ?
Not much more to offer, but you might try re-entering password on AS.
I just tried this with my account, and it worked.
AS password can be changed by hitting 'My Snipes' tab.
Click 'Modify Account'
Enter and verify password
Hit Enter Key
If password is incorrect, AS will tell you. If correct it will take you to My Snipes page. Once there, Hit the 'Update Prices' button.
OK now ?
quote:
Originally posted by Puppy Raiser:
(it was a private joke)
Versus a general joke.
You mean General versus Support?
The poor guy/gal thought we were making fun of him/her!
The poor guy/gal thought we were making fun of him/her!
Puppy posted:
You must admit, the problem DID sound familiar to another one not too long ago...
Jabbergah
quote:Yeah, Lexie & I were being bad!
The poor guy/gal thought we were making fun of him/her!
You must admit, the problem DID sound familiar to another one not too long ago...Jabbergah
I wondered why you were saying that!! Shame on you !! We get a lot of questions that are alike. ..back to your corner, jabber! 
quote:
Originally posted by Puppy Raiser:
You mean General versus Support?
Rule #1 - Don't forget to capitalize your puns.
My head hurts. 
nite all.
nite all.
still no reply or updates. my password in AS is definately the same as my ebay one. i do not know what is going on.
quote:
my password in AS is definately the same as my ebay one. i do not know what is going on.
Then you have nothing to worry about.
You lost the 2 items you bid on today becasuse your bids were too low, not beause of an incorrect userId or password.
What exactly is it that made you think your userId or password were incorrect?
Sorry, by the time I got around to posting my huge message, Sara had already responded. Thanks, Sara! Taveirne, you're in good hands now -- welcome and good luck.
it says this on all my current snipes:
WARNING - You stored username or password might be incorrect!
it says this on one of my lost auctions (thought i saw it on 2 earlier hmm):
Invalid UserId/Pass
as of posting this - each item still says warning...
WARNING - You stored username or password might be incorrect!
it says this on one of my lost auctions (thought i saw it on 2 earlier hmm):
Invalid UserId/Pass
as of posting this - each item still says warning...
Well I used our intenral button for checking to make sure your info is ok on your account and it said: "Ebay Username/Password are valid"
So I'll trust it. Not sure why they say that, you must have already corrected the problem.
Seems like we should erase those warnings once you reenter your correct info. Maybe we already do, you can try resubmitting your correct info in the Modify Account area and see if the warnings go away.
[This message was edited by Sniper Sara B. on February 08, 2004 at 12:18 AM.]
[This message was edited by Sniper Sara B. on February 08, 2004 at 12:19 AM.]
So I'll trust it. Not sure why they say that, you must have already corrected the problem.
Seems like we should erase those warnings once you reenter your correct info. Maybe we already do, you can try resubmitting your correct info in the Modify Account area and see if the warnings go away.
[This message was edited by Sniper Sara B. on February 08, 2004 at 12:18 AM.]
[This message was edited by Sniper Sara B. on February 08, 2004 at 12:19 AM.]
You had one snipe on Sat 2/7 around 9 am that eBay reported as having the wrong username or password. You can see it yourself by clicking the confirmation next to that losing snipe on our site.
After that you snipes went through fine. So either you fixed it, or eBays trouble cleared up.
After that you snipes went through fine. So either you fixed it, or eBays trouble cleared up.
great, looks like the auctions are sniping properly - could i have that scary looking error removed from all my snipes??
i think i figured the situation out -
auction at 40.00
i place auctionsnipe snipe on it for 100.00 with 5 seconds left.
auction gets bid up to 110.00 10 minutes before auction is over (or whenever).
my bid is now too low.
in auction sniper it still sees old bid of 40.00 because i nor it have updated its knowledge.
auction snipe attempts the snipe.
unable to enter bid - gets the your bid is too low must be at least this amount ebay page.
auction sniper interprets failed bid as invalid user/password.
auction sniper then puts warning - possible user/password problem on each of the snipes in my current list.
auction at 40.00
i place auctionsnipe snipe on it for 100.00 with 5 seconds left.
auction gets bid up to 110.00 10 minutes before auction is over (or whenever).
my bid is now too low.
in auction sniper it still sees old bid of 40.00 because i nor it have updated its knowledge.
auction snipe attempts the snipe.
unable to enter bid - gets the your bid is too low must be at least this amount ebay page.
auction sniper interprets failed bid as invalid user/password.
auction sniper then puts warning - possible user/password problem on each of the snipes in my current list.
I finally decided to try this service, and figured, what can I lose with a free trial.
Registered successfully, entered snipe info.
See item ends 100.00 lower than the amount of my snipe. Message is invalid username/password.
Doesn't AS run a test login at eBay to check this registration information?
I was willing to assume I didn't enter it correctly (though that is very unlikely), but seeing some of the posts here, now I am wondering what is going on.
Registered successfully, entered snipe info.
See item ends 100.00 lower than the amount of my snipe. Message is invalid username/password.
Doesn't AS run a test login at eBay to check this registration information?
I was willing to assume I didn't enter it correctly (though that is very unlikely), but seeing some of the posts here, now I am wondering what is going on.
quote:AS checks validity only when you change your ID and/or password at AS. It does NOT check it periodically.
Does AS test this info when registering or periodically?
If you changed your ID and/or Password at eBay, AS will not know this untill it attempts to place a bid for you.
Click on My Snipes tab
Click Modify Account
Enter password and verify
Click Update Account Information (at the bottom)
or
Hit Enter Key.
If invalid AS will tell you. (in red letters) If valid I believe you will be taken to the My Snipes page.
There is one other possibility --> >> Click Here << for that.
and WELCOME to the forum.
Perhaps I did not explain my query in enough detail. I did not change my ebay information.
I registered for auctionsniper. During registration, I provide my eBay information. Does auctionsniper verify the information at registration, or does it wait until a snipe is entered?
I know that everyone will swear they entered their data correctly, but when I went in to enter a snipe, I did look at the information provided, since I was curious about what would display, and find it hard to believe I could overlook a notice that my information was invalid.
So whether this is a technical glitch, a user interface issue, or a design issue, my first experience with this does not give me a lot of confidence in the system. And if I am going to have to constantly monitor it, it sort of defeats the whole purpose.
I registered for auctionsniper. During registration, I provide my eBay information. Does auctionsniper verify the information at registration, or does it wait until a snipe is entered?
I know that everyone will swear they entered their data correctly, but when I went in to enter a snipe, I did look at the information provided, since I was curious about what would display, and find it hard to believe I could overlook a notice that my information was invalid.
So whether this is a technical glitch, a user interface issue, or a design issue, my first experience with this does not give me a lot of confidence in the system. And if I am going to have to constantly monitor it, it sort of defeats the whole purpose.
I went looking for information on how to cancel (to make sure my eBay information is no longer stored by AS), and couldn't find it. So, I figured I would just modify my account by setting a bogus password. Apparently AS does verify information against eBay when making a change, and wouldn't let me do it. So, I suspect that information WAS verified at initial registration, but something happened. So now I have a second question - how do I get my eBay information purged from the AS system?
quote:
And if I am going to have to constantly monitor it, it sort of defeats the whole purpose.
Once your information is correct there is NO need to monitor it. You will only need to make a change at AS if you have made a change at eBay.quote:Easiest thing to do is changed your eBay password.
how do I get my eBay information purged from the AS system?
If you want other information purged (like credit card info) file a support case and make the request. Click the Help tab, and then at the very bottom of the page click on http://support.auctionsniper.com/
Rufus, 
rufus, what does your confirmation link show? seems to be a snapshot of the attempted snipe. maybe you can see what really went wrong there.
After my initial problem with no snipe entered due to invalid username/password, I decided to give it another try. Since the My snipe page told me I had three free snipes left, so I figured, why not try again. Following the advice here, I modified the account information to MAKE SURE I had the correct ebay login info. I then planned to use the confirmation button to validate this before I did anything else. After making the modification, a page appears asking me to enter credit card information, since I had already had three successful snipes!
Now, I really don't care if I get any free snipes or not, but I am concerned that a system that will be holding my ebay username and password (not to mention credit card information) seems to have a number of glitches. This can't all just be me having a difficult time.
Now, I really don't care if I get any free snipes or not, but I am concerned that a system that will be holding my ebay username and password (not to mention credit card information) seems to have a number of glitches. This can't all just be me having a difficult time.
>>CLICK HERE<< to file a support case and get your freebies back.
(or to have your credit card info purged)
(or to have your credit card info purged)
Not much confidence in this system.
After my initial problem with no snipe entered due to invalid username/password, I decided to give it another try. Since the My snipe page told me I had three free snipes left, so I figured, why not try again. Following the advice here, I modified the account information to MAKE I must really be a glutton for punishment.
Since I had been meaning to create a second user ID in order to keep my buying/selling separate, I figured I would start from scratch trying to get this AS thing straightened out. I remember with my unsuccessful snipe under the old ID there was a confirmation button. Now I can't find it. Was I hallucinating? is it hiding somewhere?
After my initial problem with no snipe entered due to invalid username/password, I decided to give it another try. Since the My snipe page told me I had three free snipes left, so I figured, why not try again. Following the advice here, I modified the account information to MAKE I must really be a glutton for punishment.
Since I had been meaning to create a second user ID in order to keep my buying/selling separate, I figured I would start from scratch trying to get this AS thing straightened out. I remember with my unsuccessful snipe under the old ID there was a confirmation button. Now I can't find it. Was I hallucinating? is it hiding somewhere?
quote:This only shows up after the auction has ended.
Where is the confirmation button?
To confirm ID and Password, go to eBay and Click on 'Watch this item'.
(a new item would be best)
Come back to AS and:
Click 'My Snipes'
Click 'Import Wizard'
If your watched item shows up, you should be set to go.
quote:
--------------------------------------------------------------------------------
Where is the confirmation button?
-------------------------------------------------
Ok. So once you've lost the snipe due to bad info you can easily confirm that you had bad info by clicking one button. Or you can jump through hoops to verify your info while there may actually still be time to correct it. Makes perfect sense.
-------------------------------
This only shows up after the auction has ended.
To confirm ID and Password, go to eBay and Click on 'Watch this item'.
(a new item would be best)
Come back to AS and:
Click 'My Snipes'
Click 'Import Wizard'
If your watched item shows up, you should be set to go.
--------------------------------------------------------------------------------
Where is the confirmation button?
-------------------------------------------------
Ok. So once you've lost the snipe due to bad info you can easily confirm that you had bad info by clicking one button. Or you can jump through hoops to verify your info while there may actually still be time to correct it. Makes perfect sense.
-------------------------------
This only shows up after the auction has ended.
To confirm ID and Password, go to eBay and Click on 'Watch this item'.
(a new item would be best)
Come back to AS and:
Click 'My Snipes'
Click 'Import Wizard'
If your watched item shows up, you should be set to go.