Very Long Downtimes Fri/Sat Feb 22/23 2008

Everything seems to be working for me. You might want to file a support request and see if AS is having any problems: http://support.auctionsniper.com/

If this was impacting more users, for such a long period of time, you'd see other threads about it. So far, you're the first.

Thanks for the info. Unfortunately I can't even get to the support site. It's completely mad. I have now logged on via my PDA. No problems. I am with AOL Broadband and this is the only site I cannot access. I have tried from three wireless PC's at home, so I suspect the AOL servers must be causing this issue.

I've checked all firewall, blocking settings etc. I even temporarily disabled my firewall!
Have others with AOL had problems?

quote:

Last night and this morning the auctionsniper server was not available in the UK. Possibly elsewhere.

How were you able to coordinate reports from other AS users from around the country?

Oh come on . . . don't try to be clever.

If you could access every website your try except the one, and you have even checked and disabled your firewall for that purpose - you'd assume that the server which didn't return the page was down.

I consulted a friend who also couldn't log on - having said that, he also uses AOL.

I have never experienced an ISP blocking mainstream websites - have you?

Perhaps we can get helpful comments on this thread!

BTW, my experience is that people respond in a cynical way when they don't have any other useful things to say.

I think your best, and probably quickest, bet is to use the above link I left to contact support. They may check in with the forum soon, but then it may not be soon enough.

Typically, even though this section of the forum says "Auction Sniper Support", as you can see, it's mostly frequented by users - some more or less clever & some more or less trying.

No probs for me (I'm with BT) so it may be some weirdness with AOL (not an ISP I'd recommend BTW but BT ain't much better!).
When support is back then see what they have to say but be careful as irony and sarcasm are wasted on them - they're in the USA!

R2

quote:

Oh come on . . . don't try to be clever.

If you could access every website your try except the one, and you have even checked and disabled your firewall for that purpose - you'd assume that the server which didn't return the page was down.

You made the comment that "the auctionsniper server was not available in the UK. Possibly elsewhere." It is a HUGE jump to a conclusion to assume that because one person could not access AS, then that person's ENTIRE COUNTRY, and possibly the whole world, was also so restricted. There are many variables in internet connections, and most of them do not warrant supposing that national or global conditions exist.

quote:

BTW, my experience is that people respond in a cynical way when they don't have any other useful things to say.

My experience is that people who make grandiose, totally unsupported, sweeping statements without any evidence of such are generally not reliable reporters of current conditions. This is especially true when AS won an auction for me during the supposed downtime.

quote:

My experience is that people who make grandiose, totally unsupported, sweeping statements without any evidence of such are generally not reliable reporters of current conditions.

Sounds like a grandiose, totally unsupported, sweeping statement.

Hi all, I'm in the UK and AOL is my ISP and I am unable to access any of the auctionsniper sites.

Has anyone found out why uk.auctionsniper.com and www.auctionsniper.com appear to be blocked by AOL? I set up a number of snipes that I need to modify but have no way to do this today.

A previousely happy sniper

Speak to AOL - BT is still working fine! It might be your 'hosts' file but I cannot remember what to check/change - searche on T'internet!

R2

Hi Steel,

So far, there’s only been users on this thread, and none of us have a clue as to what the problem is. Someone from support “may” post on this thread, but you’ll probably get a quicker response by filing a support request:
http://support.auctionsniper.com/

When you hear back from support, please post the results.

I have been in contact with AOL over the last days and they confirm that the inaccessability of auctionsniper via their dialler is due to problems caused during their switchover to CarPhone Warehouse (Now that's worrying) as they've apparently been bought up by that company.

The site is accessible via their 9.0 VR software, but nothing works properly. When an attempt is made to modify the snipe, upon submission the log-in page keeps reappearing and the snipe is not modyfied.

It seems this is affecting every AOL broadband subscriber - which has to be a substantial percentage of the U.K.'s broadband user base.

I have been told to "please wait a couple of days while the AOL technicians try to sort this out.

Has anyone else ever experienced this (i.e. only certain websites being inaccessible via their ISP)?

I hope they sort it out soon.

lalala,

Thanks for posting that.

quote:

they confirm that the inaccessability of auctionsniper via their dialler is due to problems caused during their switchover

Well, Chatter, looks like you screwed up - again!

I have never been a fan of AOL - now, what does the 'A' stand for?!

R2

quote:

Originally posted by region2:
now, what does the 'A' stand for?!

plAnet, or globAl. Could also be jeAlous.

Hi all,

I did the same as lalala and spoke to AOL. As you say, they know about this problem and are hoping to have it sorted within a day or two.

In the meantime, I can access the auctionsniper sites using the AOL software instead of Internet Explorer and all seems ok if a little slow. At least I can now modify those pesky snipes even if it is a bit slow. Not getting the problems that lalala is getting when I use the AOL softyware.

It is weird that auctionsniper is blocked by AOL on IE but not on their own platform but hey what can you expect from America On-Line in the UK.

Cheers

So it seems the problem, contrary to the earlier rants, was indeed a problem of one ISP, and not an issue of national or global proportions. Good to know that it was not AS, as had been suggested.