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Did you even both to click the "confirmation" button next to your losing snipe?

"Credit Card Required


The resale of tickets is regulated by several states and provinces. Therefore, you must place a credit card on file in order to sell in the Tickets category.

You may also be required to place a credit card on file to bid or otherwise transact on an item in the Tickets category if that item is one that is subject to state and/or provincial regulations.

To place your credit card on file, click the Continue button. If you want to exit this page without placing a credit card on file, click the Back button in your browser."
I have now placed a credit card on file and I hope things should work next time. However, after a loss, if an error occurred to cause the loss, your site should flash that to the user so that the error can be corrected. It took me a minute or two just to figure out how to look at the lost auction because it is not immediately apparent how one would do that. Also, does "confirmation" of a loss really make sense? It doesn't to me. Anyway, thanks for the help and quick response.

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