rsmiller40
It sure seems like the response time for AS to answer a question sent to them is slowww!! I have been waiting since Tuesday AM. As I do not send many questions, I wonder how normal this is.
rsmiller40
rsmiller40
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I agree that help desk response is very slow. When I first signed on I sent two questions that I couldn't get clearly answered with FAQ and it was at least 2 days, I'm thinking it was 3 days, before I got a response. Of course by then, I had either gotten the answers via the forum, or by the passage of time - one of my questions was about how to make sure I was properly reqistered because I was concerned there'd be service interuption after my free snipes were used. Thankfully, I was apparently registered fine because my snipes continued to run.
When the forum was down yesterday I sent an email. Not sure I'll get a response to that since it is back up and working now. Which brings me to another thought - why are there no announcements from AS explaining when things go wrong? When I finally got into the forum yesterday I was surprised to see no mention of the trouble.
Would be nice to see a more proactive (and even reactive) response in the way of updates and announcements.
diva (aka Dag)
When the forum was down yesterday I sent an email. Not sure I'll get a response to that since it is back up and working now. Which brings me to another thought - why are there no announcements from AS explaining when things go wrong? When I finally got into the forum yesterday I was surprised to see no mention of the trouble.
Would be nice to see a more proactive (and even reactive) response in the way of updates and announcements.
diva (aka Dag)
Diva, I am 100% with you!
rsmiller40
rsmiller40
Yes, especially when the "News and Updates" folder is right there, on top of the others. 
Chatter, I griped about this once before and as you see, it still remains in MAy. As for the answer to my question that I sent to As..still no answer!
rsmiller40
rsmiller40
AS Support is a joke - in the past I have had sarcastic responses, recently no responses. I guess that is we were paying customers then we'd deserve a better response.
Hang on! We are paying customers! What gives?!
I notice that Sara appears here a lot less than she used to - what's occurring?!
Hang on! We are paying customers! What gives?!
I notice that Sara appears here a lot less than she used to - what's occurring?!
I would like to see answers to various users' complaints about snipes not being placed, or like in that one case where someone said their snipes were placed too early. I suspect that many may be user error, lack of understanding how it all works, eBay problems, or other reasons not related to AS, but I'd sure like to know anyway. So far (knock on wood) I've had no trouble. But I know others have, and I'd like to know the resolution - as I'm sure they'd like to, also.
I got a response from someone in AS regarding my email about not being able to get into the forum the other day. There was no mention as to what the problem was... in fact, there was no acknowledgement that there WAS a problem, just that he saw there were no problems "today" (the day after I reported the problem... or was it 2 days after?).
sigh....
diva (aka Dag)
I got a response from someone in AS regarding my email about not being able to get into the forum the other day. There was no mention as to what the problem was... in fact, there was no acknowledgement that there WAS a problem, just that he saw there were no problems "today" (the day after I reported the problem... or was it 2 days after?).
sigh....
diva (aka Dag)
I finally got a reply to my email to As. It was a helpful, nice one. The response took 2 days, I believe. It was a general question so it wasn't so important, but had it been something major, 2 days probably would have been much too long.
rsmiller40
rsmiller40