Query with fees please!...oohhhh that rhymes!! :o)

Guest

Hi from another newbie (sigh),
I think AS is great...I have won virtually every auction I have bid on since finding it except a couple that I stupidly bid too low on....whilst I think the price is well worth it, I seem to have been charged $0.48 (whatever that is in pence) for an item that I won at £4.20, whereas I was only charged $0.25 for a bid I won for £4.80....I thought the fee was $0.25 for won auctions up to $25.00 and 1% of the total after that...up to $500.00?? I haven't had the payment taken from my bank yet, but the charge is showing on my balance page.
Can anyone help please...
Thanks a lot,
Cas xx

9/25/021:37 PM

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snipersarabAuctionSniper Support

The .25 and .28 charges are correct.

The .45 cent charge is incorrect. We correctly got the GBP price of $4.80 but seems we didn't convert it to US $ correctly in order to assess our fee.

4.80 GBP = 6.52 US $. So our fee would have been the .25 cent minimum. It appears that somehow we calculated the item at $45 US somehow.

I've sent it to the programmers and they should be able to make a fix.

Thank you

9/25/025:27 PM