Problems on 1/24/04

njfotomanMember

I contacted customer support about problems modifying bids on 1/24/04...you did respond (case#134414).. and I was told I could request credit for snipes (via suppplied link) for lost items. When I tried I got a message "item not in data base or already credited" The 4 items I possibly lost because I could not change my bids were #2884244467, 3268134451, 3267227646 and 3268213586. Could you check into this for me.
Thanking you in advance for your assistance,
- Jeff -

1/26/048:03 AM

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puppyraiserMember

Hi Jeff,

At least some (and maybe most) snipes were still being placed durring the outage.

I'd wait for Sara's reply, but I think the credits offered were for 'bids not placed', not for 'bids to low'.

1/26/048:44 AM

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snipersarabAuctionSniper Support

If you cant modify a snipe then just delete it, and readd it with your new price.

I dont know why that modifying doesnt work for some people but it always works for me.

Do you get any sort of error message when you try to modify it?

1/26/042:17 PM

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