hi, have been using paypal without any significant problems for some time now. Recently I had a case (in my view, unfairly) lodged by a buyer in a dispute - see previous thread. They have sent the details of their dispute to paypal, item not as received, and have listed their grievances at great length. I drafted a response to each point and went to send it in, and discovered that I am only allowed 200 characters to answer about 20 different points !. This seems really unfair to me, the seller is the one who has to defend themself against the allegations, and doesn't get any space in which to do so, yet the person making the accusation gets as much space as they seem to require. I have searched around for any other link but to no avail. I tried using the contact us link but it is awful, just gives you a drop down menu with headings to choose from, none of which seem to directly relate to my problem. I dont want to respond in short form as I think it will do me no favours in stating my case when it is weighed up for a decision
Any ideas on what to do ?
thanks
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