No Snipe - Unable to Sign In - Not

You might want to file a support request:
http://support.auctionsniper.com/

Also, take a look at "My Snipes". At the bottom is Note: Click the Verify link to make sure Auctionsniper has your proper eBay information to place your snipes. See if that works.

quote:

Originally posted by Rick:
You might want to file a support request:
http://support.auctionsniper.com/

Hi, Rick.

As I said,
that is broken too. Says...
error '80070070'
/libraries/helper.asp, line 69

Doesn't work with Netscape, Firefox, nor IE.

quote:

Also, take a look at "My Snipes". At the bottom is Note: Click the Verify link to make sure Auctionsniper has your proper eBay information to place your snipes. See if that works.

As I said,
Two snipes, both at the same time. One gets placed, the other says the following...snip

I use AS all the time, and even link it in my listings. That might have to change unless they make this right.

Thanks and regards,
Jim

quote:

Originally posted by Jim Hoerner:
As I said,
that is broken too. Says...
error '80070070'
/libraries/helper.asp, line 69

Jim,

It doesn't appear you are alone. Did you see Duchess' post?

>> here <<

P.S. Sorry you had to repeat yourself regarding the support link.

error '80070070'

/libraries/helper.asp, line 69

This is the error message it gives. I wonder if it has anything to do with working on forum changes at Infopop. Maybe yes, maybe no.

quote:

Originally posted by Serenity:
This is the error message it gives. I wonder if it has anything to do with working on forum changes at Infopop. Maybe yes, maybe no.

Doubt it. Update not happening (I'll tell you when), and forum doesn't have any impact on AS. Forum is Infopop; everything else is AS.

http://www2.ebay.com/aw/announce.shtml#2005-03-23134934

Some of the issues are here on this link.

quote:

Originally posted by Serenity:
http://www2.ebay.com/aw/announce.shtml#2005-03-23134934

Some of the issues are here on this link.

Based on when Jim's auction ended, I have my doubts.

http://community.infopop.net/eve/ubb.x/a/frm/f/3983010105
And, of course, this is a good site to keep ahead of things going on. (Even though not directly connected with this issue)

Just thought I would add, I am active in other Infopop forums and as a whole they run very smoothly.

quote:

Originally posted by Serenity:
Just thought I would add, I am active in other Infopop forums and as a whole they run very smoothly.

"(Even though not directly connected with this issue)"?

Jim,

It should be apparent that we couldn’t find our arse with the help of The Hubble and a kennel of bloodhounds. We seem to be in some kind of black-hole discussing the forum and not your issue.

Never have encountered a problem with filing a support request. Kind o hard to file a support request when the support request link isn’t working. I can’t find an email address for AS to allow you to contact them direct. They have a phone/fax number on their contact page, but that’s not much help.

It may be that none of the forum members will be able to help you, but I’ve been surprised before.

I have notified support that there is a problem so hopefully they will get right on it.

As Serenity mentions, we are aware of this issue with our support system and should have it resolved promptly.

Bill

Thanks so much Bill, for the swift response!

Support site is now fixed. Waiting on help for my original bigger problem now. Thanks,
Jim

Good news, AS! Like to hear how it goes, Jim.

I can buy the part about them wanting my bids to go through, but I have some real trouble believing that "extreme traffic" occurs at 6:36 a.m. PST...

--------
Arjun Y

Hi,

To place your bid, we tried to signin to eBay up to three minutes before your snipe time. But eBay did not respond to our login requests soon enough for us to place the snipe. This error should be rare, and only happens during extreme spikes in eBay traffic.
Sorry you missed your snipe.


Thanks,
-Arjun Y.
--------------

Me

Hi. Then why was my other bid at the exact same time entered properly?

-------------

Arjun Y

Well it was extreme traffic time so some get placed and some not. That‘s the reason your one snipe get placed and one not. Remember it‘s in our interest that you win because only then we get paid.

----------------

Me

6:36 a.m. PST is extreme traffic time? Did you even check, or is that just a standard answer?

Thanks,
Jim

---------------

(To be continued... Maybe)

Does sound a bit fishy/canned.

quote:

(To be continued... Maybe)

Michael W.

No---6:36 a.m. isn‘t normally a heavy time. All we can say is that eBay was timing out on that login. Click on the confirmation link to the right of your snipe to see eBay‘s message to you. You can find that snipe by clicking on Won, or Lost in the gray area above your first Ready snipe right after you log in.

You‘ll find we did manage to finally log in (probably from one of our backup servers)---only by then we either sniped too late, or eBay continued to be slow and took too long to process your snipe. Sorry you missed it.

michael
senior technical support
http://www.auctionsniper.com

--------------

Me

Thanks for an actual honest reply this time. Not sure if I'm comfortable to keep recommending AS to people and linking to it in my auctions, but I can certainly understand that y'all want my bids to succeed too.

Regards,
Jim
Case Closed

Jim, I have to say, it is rare. I don't know what % are missed, but it is very, very small. I personally have never had one not placed..yet.

Jim,

If you don't mind me asking - what kind of track record do you have with AS?

quote:

Originally posted by Rick:
Jim,

If you don't mind me asking - what kind of track record do you have with AS?

Hi Rick.

Excellent. Flawless. They've been great. I've used them for nearly every auction I bid on for so long I can't even remember. I've told countless people to use them. I think everything I've ever sold has had a link to AS since I liked it so much. Problem is, I really wanted that modem I bid on, and I would have won. It's not about the money. I've got plenty of that. :-) I'm getting kind of perturbed at technical support now. Can you blame me (rhetorical question)? I followed Michael W.'s advice and did not see what he said I would see. Looks like they've got a problem that needs to be fixed, but their answer has been "Sorry, must be eBay. We're doing nothing. Sorry." Okay, well, that's not good for them nor me. I could be wrong (again - just ask my wife :-)).

I reopened my support request. More later if they continue to allow me to post.

Regards,
Jim
Oh yeah, here's my standard original internet .sig you can find all over the 'net now ...

--
Hold the door for the stranger behind you. When the driver in the adjacent lane signals to get over, slow down. Smile and say "hi" to the folks you pass on the sidewalk. Give blood. Volunteer.

quote:

More later if they continue to allow me to post.

They will. They're very good about that. Understand the rest. We (forum groupies) are all pretty happy with the sniping success. Sometimes there might be some communication problems (can be difficult for people to understand each other thru email), but most the time the snipes fire off without a hitch.

Me

Hello, AS.

I‘m afraid I have to reopen Support Case # 168270. Listen, I‘ve loved AS, and I recommend it to others, and I‘ve always included a link to AS in my eBay listings - see auction 7962069724, for example, with over 250 views and a link to AS at the bottom.

But your technical support has much to be desired. They reply lightning fast, but their answers are bulloney. Kind of like eBay - fast delivery of cr@ppy goods. :-)

Back to Support Case # 168270... Michael W., of senior technical support said "Click on the confirmation link to the right of your snipe to see eBay‘s message to you. You can find that snipe by clicking on Won, or Lost in the gray area above your first Ready snipe right after you log in.

You‘ll find we did manage to finally log in (probably from one of our backup servers)---only by then we either sniped too late, or eBay continued to be slow and took too long to process your snipe. Sorry you missed it."

Well, I did what he recommended. And here‘s what I got...
"Auction ended
Sorry, but the item is no longer available because the auction has ended."

I did not find that y‘all eventually did log on, nor anything other than the above.

So, it looks like you have a serious problem on your end. Please fix it, and let me know what you did. I‘m usually an easy-going guy, but I don‘t appreciate the runaround of incorrect answers. And on this issue so far, your response has been essentially "it‘s eBay‘s problem, sorry, we‘re doing nothing to fix it, so deal with it."

Best regards. Just trying to help us BOTH out.

Jim Hoerner
PS: Tell your technical support to slow down a bit. I like fast answers, but it would have better if they said "we‘re checking into it, and will get back to you as promptly as we can. Sorry for any inconvenience."

[To be continued... Maybe - JH]

--
Hold the door for the stranger behind you. When the driver in the adjacent lane signals to get over, slow down. Smile and say "hi" to the folks you pass on the sidewalk. Give blood. Volunteer.

Michael W.

That is correct. eBay responded with that message. Everything I told you was true.

It is not baloney. Nor is it incorrect. eBay did respond, which means we did attempt to place a snipe. If eBay had NOT responded, you might have been right, but they did---so obviously we attempted to snipe.

I don‘t appreciate assumptions either. Please rethink your comments and your conclusions on what we did. I don‘t BS anyone. If it was something we did---I‘d tell you: I have no problems doing so.

michael
senior technical support
http://www.auctionsniper.com

--------------------

Me

Hi, Michael.

Sorry, I misunderstood you. It is still not obvious to me that you eventually did log on nor attempt to snipe, but I‘ll take your word for it.

So, I should just deal with it. Stuff happens. Thanks, I guess.

No hard feelings, thanks for your replies, and best regards,

Jim
Case closed, for real this time.

Status: Closed. No solution.

fwiw, i think that the page that comes up when you click on 'conformation' is basically the screenshot taken upon login when your snipe is being placed.

on a related topic, i had 8 out of 10 snipes not bid because they weretoo close together - many of them came up with the 'unable to sign in' message. i think it is possible that eBay hiccups when you try to log in from two different 'places' so close to one another.

i was equally unimpressed with the support system - the first response asked me for my e-mail address, though i was logged in when i put in the request, and it sent an e-mail to my e-mail address when he asked me to give him my e-mail address. i gave him the information, and the next request asked me for the item numbers. I had explained that there were 10 autions for the SD cards all in a row - they are the only sd cards i have bid on, and i have only used perhaps 4 other bids total. i held my toungue and gave all 10 numbers. the final response advised me to wait longer than the FAQ states, and to set up separate bid groups. i am not convinced this is a solution, but am willing to give it a try.

quote:

Originally posted by no_more_fleas:
the final response advised me to wait longer than the FAQ states, and to set up separate bid groups.

How much longer did they recommend?

quote:

Originally posted by no_more_fleas:

i had 8 out of 10 snipes not bid because they weretoo close together - many of them came up with the 'unable to sign in' message. i think it is possible that eBay hiccups when you try to log in from two different 'places' so close to one another.

Why thank you! You are more helpful than technical support! As I mentioned, my two snipes were going off at exactly the same time, and only one worked. I bet you are right. Technical support should have keyed in on this.

Maybe the fix is to stagger the snipes by five seconds or something.

Regards,
Jim

they told me that they would advise closer to a minute, and that more is better. I'm going to post the final response in the thread I started

and jim, don't take my opinion as gospel - it just seems like you and i had similar problems, with similar conditions, and that is a possible solution. i'll be trying it again in the future, i'm sure, and will keep you posted.

quote:

Originally posted by no_more_fleas:
they told me that they would advise closer to a minute, and that more is better.

A minute is too long. I want my bids posted in the last 15 seconds.

quote:

I'm going to post the final response in the thread I started

and jim, don't take my opinion as gospel - it just seems like you and i had similar problems, with similar conditions, and that is a possible solution. i'll be trying it again in the future, i'm sure, and will keep you posted.

Of course (about gospel). I'm going to start a thread on the subject. It's too early to draw conclusions. Need data; let them figure it out if they want me to continue to use AS and eventually buy their stock :-). Regardless, the answer technical support provided, like "extreme traffic", or "sorry" are unacceptable. There should be easy technical ways around this if this is the truly real problem, like AS tracking how many log-ins are required and successively logging in before the bids are placed. Easy. 100 lines of code. :-)

Regards,
Jim

Another person with issues with AS Support.

In my experience they (AS Support) trot out stock answers often without reading the question. They will quickly become defensive and sarcastic and if you cuss/curse (even if it is implied eg. what the f**k!) they will close the case with a long sermon thrown in for good measure. AS snipes - good. AS Support - needs work. Of course this is just my opinion based on my support cases and I'm sure others have had delightful experiences with them.

R2

R2, I would not even suggest a curse word when filing a support case because if I were on the other end I'd think about closing it too!

quote:

Originally posted by region2:

In my experience they (AS Support) trot out stock answers often without reading the question. They will quickly become defensive and sarcastic and if you cuss/curse (even if it is implied eg. what the f**k!) they will close the case with a long sermon thrown in for good measure.

Ooops. I said "bulloney" and "cr@ppy. "

But Michael W. said "BS."

Obviously those words are ok with AS support but the eff word spelt with asterisks is not!

R2

You could always use WTeff-word or WTForeplay.

When someone reads those filtered “4 letter words”, do they actually say, “dollar-sign, h, asterisk, t”?

Ahh, if only "Steve" was here.

quote:

Originally posted by Serenity:
Ahh, if only "Steve" was here.

Ahh, if only "Rebecca" was here, or anywhere.

Rebecca works for eBay live chat, duhhhhhh. If anyone thinks I am lying and that is what two of someone's posts have insinuated, please go there and ask!!!!!!!!!!!!!!!!!!!!!!!!! Otherwise, drop it.

quote:

Originally posted by Jim Hoerner:

quote:

Originally posted by no_more_fleas:
they told me that they would advise closer to a minute, and that more is better.

A minute is too long. I want my bids posted in the last 15 seconds.

Jim,

I’m not sure I can follow everything going on in this thread, but I think no_more_fleas was discussing a minute between auctions that are closing in a bid group.

P.S. I told you AS was pretty good about allowing someone to continue to post.