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14 replies

Newsflash - We (your customers) are NOT mindreaders

D defgMember
Just how on God's green earth were we supposed to have seen your notice that your website was down (as duh!, your website was down)?

The brilliance, not to mention the ineffectiveness, of that announcement is both remarkable and underwhelming.

Next time, how about using one of your backup servers (you do have these - right? gulp) to send email notices to members with pending snipes?

Today's outage caused real damage to me. I don't appreciate it - not even a little bit. I have lost SUBSTANTIAL confidence in AuctionSniper.

Your IT network is clearly NOT dependable. And, btw, at 5:30 EDT you were down again (or at least "unavailable" through my T1 connection).

Today was an inexcusable and severe disappointment. This service is clearly a good idea constructed upon an inadequate, and poorly designed infrastructure.

Not nice.
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S sblMember
From what I read of the announcement, the site was not "down", but their network connectivity provider made an "unannounced routing change" which would mean that you could not reach the site (and they might not have been able to place bids.)

You're not a mindreader and the AS staff are not seers into the future. It's not clear to me WHAT they could have done in a timely fashion.
D defgMember
you make a valid point. I was a bit upset when I wrote the original post - so I was a bit stern.

in fact, staff knew most bids were not going to be submitted. see notice posted to the BB.

you ask "what could they have done?" - I'll again revert to my prior suggestion & the underlying cure that I suggested: first, notify customers who had upcoming scheduled snipes -letting customers know that "we were on our own."

finally - install a more bullet-proof system architecture.

obviously, the current system is vulnerable.
D defgMember
not really.

what happened today, had nothing to do with anything originating from ebay.

today, AS's pipes were turned off.

fact of the matter, interruptions are still continuing. I not only lost a winning auction midday (EDT) - but I had another snipe not submitted this evening.

several times - as recently as half hour ago - I have been unable to access this website.
S snipersarabAuctionSniper Support
quote:
Just how on God's green earth were we supposed to have seen your notice that your website was down (as duh!, your website was down)?
Our community.auctionsniper.com does not go down when our site goes down, we purposefuly designed it that way. Please bookmark https://community.auctionsniper.com

However if you mean how would you know it's down without having come to the site then you are right there is no way.

We are taking actions to extend the length of time our remote bidding backs up bids for when lengthier outtages at our colo like this happen.
region2region2Member
quote:
Originally posted by defg:
...insensitive employees in tech-support. If they worked for our company, I'd fire them.
I've had the same problem in the past!

Today was my first ever problem with AS:
8/18/2005 11:20:13 AM: Start eBay signin
8/18/2005 11:22:11 AM: eBay returned an invalid signin attempt. Making second attempt
8/18/2005 11:23:49 AM: eBay returned signin INVALID!
8/18/2005 11:23:49 AM: Attempt to place bid
..............................eBay did not respond


And to add to the hassle of not winning that particular 'must-have' with the nuclear snipe I set up, it won't let me claim free snipes! It comes up with: This item # is either not in our database or has already been credited. Strange. I just pasted it in from their email to me.

Grrr!

R2
S snipersarabAuctionSniper Support
After the site is down the robot that deteremines if you won or lost is behind and has to catch up. I'd give it a few hours then try the free snipe page. However if you did and it's really 11 hours later then ya then the status of that lost snipe probably isnt set correctly by the program when it reviewed and so it wouldn't allow you to do it manually. Just file a support case in that event and we'll take care of it.

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