InstaMail sent - even though option is off?

Go back and make sure it is disabled and don't forget to enter apply. No, I have never heard of it being sent unless it was not disabled! If it is disabled, be sure to send an email to :http://support.auctionsniper.com/

ac,

It’s a common complaint. Go to “My Snipes”, click on “Modify Account” then scroll down to “InstaMail”.

quote:

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Originally posted by Serenity:
Go back and make sure it is disabled and don't forget to enter apply. No, I have never heard of it being sent unless it was not disabled! If it is disabled, be sure to send an email to :http://support.auctionsniper.com/

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Be sure to file a support 'request' online (URL above in Serenity's post). I think some people send e-mails to support@auctionsniper.com and the e-mails are NOT received. Then they do file a support request and are upset because they have sent multiple e-mails...

Bill

I know the option, and had disabled it when I first became aware of instamail. That was the first thing I checked, thinking perhaps it was defaulted to ON.

Because I tend to send payment immediately on close, I'd expect a seller to disregard an email requesting a shipping address for payments that arrived after a paypal tranaction had completed.

I know I would and have on my own auctions.

In other words, I don't know how many snipes resulted in InstaMails being sent. I was rather surprised to receive a sellers response today.

Sniper Bill, I agree and will contact AS support directly. I had just wanted to see if anyone else had noticed this problem.

thanks,
ac

quote:

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Originally posted by Rick:
ac,

It’s a common complaint. Go to “My Snipes”, click on “Modify Account” then scroll down to “InstaMail”.

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Hello ac/motorkid,

I just reviewed our support cases.. and after looking at your case... the instamail you are referring to was sent from 'Buying Manager', not Auction Sniper. Please adjust your settings with that application.

Thank you,
Bill

Sniper Bill, it is great to have positive AS support here! Thanks!!

ac/motorkid - are you aware the Buyer Manager charges you for every win, whether you use their service or not? A few people have registered without realising this and have been upset when they realised...

Sniper Bill - if so many people are emailing support@auctionsniper.com then why not have an 'autoreply' that tells them the error of their ways and informs them of the correct method for logging support calls (and maybe a link to this forum!). I for one would send an email to support@whatever if I had a query - it's kinda logical!

R2

Good idea, R2!..Yikes! Did I say that?

quote:

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Originally posted by region2 :
are you aware the Buyer Manager charges you for every win, whether you use their service or not? A few people have registered without realising this and have been upset when they realised...

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That's what it ended up being... the BM free snipe offer a few months ago.. Because there are several front-ends to Auctiva's services, it all blends together.

Thanks for all your help and advice.