Inaccurate reason for missing a snipe

Hi wesleymc2,

Sorry about the confusion. The reason this erroneous message was returned is because eBay's sign-in servers were exhibiting some undesireable technical problems that caused many of our sign-in attempts to be rejected even though we were submitting the correct information. This problem appears to have lasted from about 6:48 PM PT to 8:55 PM PT last night.

Since you have verified your username and password stored within your Auction Sniper account match your current eBay information, your future snipes should be placed successfully without requiring you to do anything differently.

-Mike

Well, it's now 16 April and it's happening again - so the eBay servers seem to be having a bad month! So has anyone contacted eBay yet? If not, I will.

I suspect that AS has to alter it's handling when eBay changes things. Thus, there is going to be a finite time between the change, the resulting failures and the repair. So always let AS know straightaway when things go wrong so that they can fix it!

R2

Happened again tonight. I got an invalid username/password and lost the item.

bummer -- i missed one, too. really wanted that one. 8 (

Hit the Help tab and log-a-call!

R2

I lost one last night too. Second time in a month. You can raise a support case if you like but all AuctionSniper will tell you is that it's eBay's fault and so "tough". Don't expect any compensation.

Have also written to eBay but they're not admitting anything.

What bothers me, is that I've been using AuctionSniper for years - and this problem is new to me. Had a few glitches before but it's now happening more and more often.

Such a pity.

One other thing, if AS knows it's a problem with eBay servers, why doesn't the message say so. How about a new error message to cover this increasingly common happening?